Frequently Asked Questions
Font Examples?
Catalog Request
Wholesale Information
Order Pick-up?
Gift Orders
Dishwasher Safe?
Care Instructions for Lidded Steins
Can I drink out of it?
Small Custom Orders
Low Prices?
Secure Checkout
Shipping Information
Tracking
Returns/Exchanges
Damage
Customer Account Question
Order Confirmation or Tracking Email Not Received
Volume Capacity Question
Out of Stock Item - Notification of Stock Arrival
Engraving on Pewter or Ceramic
Lid Replacement or Repair
Stein identification, valuation, appraisal
Translations
Packaging Materials
Where can I find examples of the fonts you offer for personalized engraving?
Examples of our personalized laser engraving fonts can be viewed here
Unfortunately, we do not publish a catalog at this time as our product line changes frequently. We do offer all our products in our online store www.germansteins.com.
Do you sell wholesale or have a wholesaler login?
We do not sell wholesale and do not have wholesaler login, rather sell direct to the public.
Can I pick-up my order?
We do not have a retail location(s) and do not allow for pick-ups. We do offer free shipping on orders over $99 and $6.99 flat rate shipping for orders shipping within the contiguous US.
Do you include pricing in the boxes? I would like a gift receipt. | Can I include a gift note? | Do you offer gift wrapping?
We do not include any pricing in our shipments, only a packing slip which serves as our gift receipt.
If you would like to include a gift note with the order, simply enter this in the order comments section of checkout and your gift message will be included on the packing slip.
We do not offer gift wrapping.
Are the items we sell dishwasher safe?
The glass and ceramic items without a pewter lid, without gold accents and without printed decoration can be washed in the dishwasher, however hand washing is recommended by the manufacturers for best results.
Items that have a gold rim or metallic gold in the decoration, are NOT dishwasher safe, as the rim/decoration contains real gold, which may come off in the dishwasher. Hand wash only.
Hand washing is recommended for items with a printed decoration. Over time the detergents used in a dishwasher can erode and/or dull the appearance of the transfer image.
All items with a pewter lid or made of pewter are hand wash only. All plastic items are also hand wash only unless otherwise specified on the product page.
Care Instructions Beer Steins with Lids
Beer steins with pewter lids are not dishwasher safe, hand wash only. Use a moderate water temperature (not extremely hot), mild soap & and soft brush or non-abrasive sponge to clean after use (and before first use). To ensure the lid & thumblift remain in good condition, be sure the lid is not allowed to flop open or closed inadvertently. Generally patina on beer stein lids is considered desirable by collectors and this usually develops over time. If this is not desired, polishes suitable for pewter & a soft cloth can be used. Displaying steins in sunlit windows, or storing them in extremely hot or cold locations, can cause stress lines to develop in the bodies of the steins (and strong sunlight can fade the colors). Storage in damp locations may discolor the pewter lid (ie: wrapped tightly in paper and placed in a damp basem*nt).
Care Instructions for Pewter steins/cups/horns etc. and other helpful information regarding pewter: https://www.artina.at/faq/
Can I drink out of the steins/mugs offered on your website?
Yes! The beer steins, mugs, horns, boots, shots and glass drink-ware listed on our website are safe to use for beverages.
The German (and Austrian pewter) stein manufacturers routinely test their materials for compliance with the FDA (which has the strictest standards worldwide) and upon request furnish the FDA with testing information. They are also under constant monitoring of the German Food and Drug Agency, as well as, regional German authorities.
Prost!
Can I order one custom personalized logo or image decorated stein, mug, glass?
We offer logo laser engraving on glass items in any quantity, but cannot engrave on ceramic or pewter.
The minimum order quantity for custom color logo decoration is 130 pieces. Please see our custom page for more information on this service.
Why are your prices so low?
We import directly from the manufacturer and therefore bypass the middleman, enabling us to charge up to 50% less than the competition.
Is your checkout secure?
Yes. Our site-wide Premium SSL Certificate with 256-bit encryption & 2048-bit root, secures all pages on our website including the checkout and payment process.
You can verify the security using your browser's feature (ie: a lock symbol in or near the address bar) or by viewing our URL (the s in https stands for secure): https://www.germansteins.com
How do I return or exchange the item(s) I purchased?
Please see our Return Policy
My order arrived damaged. What should I do?
Please see our Shipment Damage Claim Information
The order I placed is not in my customer account.
If an account is created on our website after an order is placed as a guest the order is not automatically associated with the account. Kindly contact us with the email associated with your account and provide your order number.
How do I track my package? | When do you provide tracking? | Do I need a customer account to track my order?
We will email a confirmation with tracking upon shipment. Tracking is provided when we create the shipping label and the package will be tendered to the carrier within the business day*
A customer account is not necessary to track your order, the shipping confirmation will be emailed regardless of account creation.
For information on when your order will be shipped, please see our shipping information page.
*On rare occasions, such as high shipping volume time periods around the holidays, the shipment may be created on a non-business day. In this case the package would then be tendered to the carrier the next business day.
I wasn't emailed an order confirmation, receipt, invoice, tracking after I placed my order.
We can suggest checking the bulk, promotions or junk folder for the confirmation. If this does not resolve the matter, please feel free to contact us.
Why does my beer stein hold more liquid than advertised?
The Germans measure to a fill line (not to the rim) as they allow extra space for foam. They also tend to be a bit generous in measuring. Read more on our Ounce to Liter Conversion Chart page.
The item I wish to purchase is out of stock. Can I be notified when it comes back in stock?
Yes. Simply visit the product page and enter your email address and click on the button Notify Me to be notified of stock arrival. Please note, cookies will need to be accepted to display the sign up.
Can you engrave on ceramic steins or pewter lids?
No, we do not offer engraving on ceramic or metal (pewter) items. We do offer laser engraving on glass.
To personalize a pewter lid or body of a stein we could suggest finding a company or craftsman in your area that may offer this service.
I own a beer stein that needs a lid replacement or repair. Do you sell beer stein lids or offer beer stein lid attachment or repair?
We do not sell the stein lids separately from the bodies, as a special mold is needed to attach a lid to a handle. This involves pouring molten pewter into the mold that fits around handle to create the strap that holds the lid in place. We do not offer this service nor have the mold needed.
If you purchased this stein from us, please contact us with further information and include your order number.
If this is a stein you obtained from another source we can suggest David Harr, a professional pewter restorer located in the US, who specializes in replacing/repairing beer stein lids: https://stein-collectors.org/DavidHarr/Pewter/PewterRestoration.html
Where can I find more information about my Beer Stein including age, value and manufacturer?
For more information about Beer Steins please visit our friends at Stein Collectors International: http://stein-collectors.org
What does my beer stein say?Our Beer Stein Translations page may help.
Are the packing peanuts environmentally friendly?
Yes. We use Renature® - compostable loosefill (biodegradable - non-Styrofoam - packing peanuts) made by Storopack, Inc. Per the manufacturer these "peanuts" dissolve quickly in water, are non-hazardous and are certified compostable in a properly-run industrial waste facility.
Are the custom color decal decorated pieces durable?
The decals on these items are fired on to the mugs/glasses at approx. 1,100-1,300 degrees F. This process makes the decoration scratch resistant as it bonds to the mug glaze/glass and will hold up very well to normal use. Handwashing is recommended.
Back to top
