- Report this article
Next Level Administrators, LLC
Next Level Administrators, LLC
Working Together To Build A Better Tomorrow.
Published May 18, 2023
+ Follow
The role of a claim adjuster can be demanding and emotionally challenging. Dealing with complex claims, tight deadlines, and often distressing situations can affect their mental well-being. Recognizing the impact of mental health on claim adjusters is crucial for the quality of their work.
The nature of the job places adjusters at risk for high-stress levels and burnout. Handling a heavy workload, encountering difficult claimants, and making tough decisions can lead to chronic stress. Over time, this stress can result in burnout, characterized by emotional exhaustion, cynicism, and a reduced sense of accomplishment. It is vital for leadership to acknowledge the potential impact these factors can have.
Essential training and resources should be available to adjusters that help develop emotional resilience skills. Techniques like mindfulness, self-care practices, and fostering a supportive work environment can help them cope with the demands of their role. Training should focus not only on technical aspects but also on mental health awareness, stress management, and coping strategies. Equipping claim adjusters with the tools to identify and address their mental health needs will ultimately benefit them and the organization as a whole.
Maintaining a healthy work-life balance can also help form boundaries and lead to more manageable working hours. Team leaders can encourage this process through flexible scheduling, clear expectations, and promoting self-care activities. Providing a supportive work environment where staff feels comfortable discussing their concerns, stressors, and challenges can help reduce feelings of isolation. Regular check-ins, team meetings, and opportunities for debriefing can cultivate a sense of belonging and collaboration.
Employee assistance programs (EAPs), counseling services, and access to professionals can offer a safe space for employees to seek guidance and support when needed. Clear communication about available resources and encouraging utilization can help reduce the stigma around mental health issues.
Nurturing the mental health of claim adjusters benefits them personally and contributes to improved job performance, increased job satisfaction, and the overall success of the claims management process.
About Next Level Administrators
As a full-service workers’ compensation claims and program administration firm, NLA provides integrated insurance services by taking a proactive approach to claims management. Focusing on the health and safety of injured claimants, we show compassion and care while maintaining industry leading loss time claim closure rates, controlling claim costs and reducing litigation rates.
Help improve contributions
Mark contributions as unhelpful if you find them irrelevant or not valuable to the article. This feedback is private to you and won’t be shared publicly.
Contribution hidden for you
This feedback is never shared publicly, we’ll use it to show better contributions to everyone.
Like
Celebrate
Support
Love
Insightful
Funny
46
4 Comments
Clint Taurus
Head scuff de-scuffer at Used shoe salesman
1mo
- Report this comment
The best way to get a child to sleep at night is give them a fresh, smooth Marlboro. Works 70% of the time, every time.
1Reaction
Lois Rogers
CEO and Co-founder of ClaimsMaid...bringing together insurance and technology
11mo
- Report this comment
As an adjuster, I would take what I called mental health days. This I decided was best for me. I did not openly discuss this with anyone, but I knew when it was getting to me, I stepped away. This allowed me to recharge and get back to the grind.AIG was a great company. If my child needed me, I stayed home. One claim manager told me if I was worried about my child, I was not good for the office.AIG really took great care of crisis moments involving employees in our office. I really appreciated my career there.Take care of your mental health so you can keep going.
1Reaction
Joe Maldonado
Workers Compensation Analyst
11mo
- Report this comment
🤪
3Reactions 4Reactions
Bill Murphy
Workers' Compensation Defense Attorney
11mo
- Report this comment
It's great to see the support given to claims adjusters - who genuinely perform yeoman's work with tough cases on a regular basis.
2Reactions 3Reactions
See more comments
To view or add a comment, sign in
More articles by this author
No more previous content
- How Remote Work is Impacting Claim Efficiency Jul 19, 2023
- The Relationship Between Carrier and TPA: How We Continue to Build Upon Each Other Jun 12, 2023
- Focusing on the Mechanism of Injury and Spotting Red Flags in Workers’ Comp Apr 25, 2023
- How To Avoid Late Claim Reporting Jan 26, 2023
No more next content
Sign in
Stay updated on your professional world
Sign in
By clicking Continue to join or sign in, you agree to LinkedIn’s User Agreement, Privacy Policy, and Cookie Policy.
New to LinkedIn? Join now
Insights from the community
- Staffing Services What are the best strategies for negotiating vision insurance benefits with unionized staff?
- Insurance How can insurance professionals create a more diverse workplace?
- Management Consulting What are the most common leadership development challenges for insurance companies?
- Insurance How can you coach insurance claims processors to communicate more effectively?
Others also viewed
- A Biopsychosocial Approach to Claims Management Laurie Scanlan Barkhorn 7y
- Life insurers should outsource claims management Adam Fusca 8y
- Effective Health Systems’ President James Schlueter Introduces Big Data Strategies in Workers Comp Claims Management at AMCOMP 2016 Annual Conference James A. Schlueter 8y
- Healthcare Companies Can Manage Comp Claims, Costs with Key Solutions Sandra Usleman 5y
- Should You Treat Worker's Comp Claims Like Crime Scenes? Carol McQueary 8y
- How WCB Claims Impact Your Bottom Line Pamela Stover 5y
- Captives: Claims Handling Jimmy Francis 1y
- Top 20 Workers' Comp problems that "Bidding and Quoting" can't fix! Anna Dixon 8y
- Overflow Claims: The Biggest Threat to Your Claims Department DMA Claims 2y
- How To Navigate The WSIB Claims Process In Ontario ACHKAR LAW 8mo
Explore topics
- Sales
- Marketing
- Business Administration
- HR Management
- Content Management
- Engineering
- Soft Skills
- See All