Optimum | Equipment Shipping Instructions (2024)

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Currently viewing account details for: Activity History

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Equipment returns including Apple TV

Follow these 4 easy steps for returning all other equipment.


Optimum | Equipment Shipping Instructions (7)

Optimum | Equipment Shipping Instructions (8)

Prepare your shipment.
Disconnect the equipment being returned and put it in a box along with any remotes or power cords provided by Optimum.

Optimum | Equipment Shipping Instructions (9)

Optimum | Equipment Shipping Instructions (10)

Start your return.
Sign in and go to My Orders. Next to the equipment you'd like to return, select Return item and follow the on-screen instructions.

Optimum | Equipment Shipping Instructions (11)

Optimum | Equipment Shipping Instructions (12)

Attach the label.
Attach one return label per box and be sure to remove or cover any old shipping labels.

Optimum | Equipment Shipping Instructions (13)

Optimum | Equipment Shipping Instructions (14)

Drop off the box.
Bring it to Walgreens, FedEx Office or any authorized FedEx location. Don't use a FedEx Drop Box. Remember to ask for a receipt for your shipment as proof of mailing.

Already submitted a return request? You can track your return at My Orders.

DOCSIS 2.0 modems do not need to be returned. Please dispose of properly.

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Optimum | Equipment Shipping Instructions (2024)
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