SQUARE ENIX Support Center (2024)

KB Article: 78033
KB Category: [In-Game/Game Contents]
KB Sub-category: [ In-Game/Contents]

The World Transfer Service includes a number of conditions and restrictions that may affect your experience. Please feel free to review any of this information if you have any questions about what game services are affected by the World Transfer Service. Please also feel free to check the following link for more information: http://www.playonline.com/ff11us/intro/optional/wd_transfer01.html

■ How to apply for the World Transfer Service

1) Visit the SQUARE ENIX Account Management website (https://secure.square-enix.com)

2) Proceed to the FINAL FANTASY XI landing by choosing the PlayOnline / FINAL FANTASY XI Service Accounts button.

SQUARE ENIX Support Center (1)

3) Choose "Options List" for the PlayOnline ID associated with the intended characters

SQUARE ENIX Support Center (2)

4) Select the "World Transfer Service" option. Follow the instructions on screen to complete the World transfer process.

SQUARE ENIX Support Center (3)]

■ Equipment Inscriptions

When performing a World Transfer, all equipment and items will be transferred with their inscriptions intact as long as they are not in the Delivery Box or Auction House. Please note, all items in the Delivery Box or Auction House are lost at the time of World Transfer, regardless of whether they have inscriptions or not.

■ Impact on chocobo raising

Chocobos raised and associated data will be transferred.

■ Impact on gardening

Plants being gardened and items being harvested will be transferred.

■ Finding out which World a friend has transferred to

If a character that is on your friend list has been transferred to another World and is online, the name of the World will appear next to the character's handle name.

■ Maximum number of characters that can be transferred to a World

There is no limit to the number of characters that can transfer to a World. However, depending on World population, it is possible that we may split or combine Worlds as necessary.

■ Conquest points and mission ranks

Conquest points, imperial standing, mission rank, teleport services, and quest lists for completed and offered quests are all transferred.

■ How long does it take for a character to move to a destination World?

After the World transfer process is done, the characters may be transferred immediately, but it is also possible that it may take up to 24 hours. If the intended character has not been transferred after 24 hours, please contact the SQUARE ENIX Support Center by clicking the "Additional Assistance" button at the bottom of this article.

■ I moved to another World with items in the Auction House! Where are they?

Items up for sale in the Auction House are deleted automatically during the World transfer process. As such, any items left in the delivery box will be lost permanently. Please make sure to place these items in the character's inventory, Mog Safe, Mog Storage or Mog Locker before initiating the World transfer.

If you have sent items in the old World, they will be deleted automatically when the recipient attempts to redeem them from the Mog Delivery box.

■ I moved to another World with items in my delivery box!

Similar to the Auction House, items in the Mog House delivery box are deleted automatically during the World transfer process. As such, any items left in the box will be lost to the character. Please make sure to place these items in the character's inventory, Mog Safe, Mog Storage or Mog Locker before the transfer date. If you have sent items in the old World, they will be deleted automatically when the recipient attempts to redeem them from the Mog Delivery box.

■ Transferring each character to a different World from one another

If attempting to transfer multiple characters to multiple Worlds in one transfer, each individual character can be moved to the World of your choice when you initiate a World transfer.

■ I forgot to transfer a character! Can you help?

After the day of the transfer request, please contact the SQUARE ENIX Support Center by selecting "Additional Assistance" button located at the bottom of this article. An additional World transfer request may be processed at the SQUARE ENIX Support Center's discretion.

■ Moving to another World within the 3-day period

World transfers can only be performed once in a 72 hour period. If you would like to move to a different World, you will need to wait at least 72 hours before you will be able to submit another request.

■ I want to move to another World but I don't want to change my linkshell name.

During the World transfer process, any linkshell a character currently possesses is deleted and replaced with an unused linkshell. After the transfer process, it will be necessary to create a new linkshell. It may be possible to use the same linkshell name as long as it is not currently in use on the destination World.

■ Returning to the previous World

After the World transfer has been completed, we will be unable to return the characters to the previous World manually. If you wish to return to the previous World, you will need to submit another World transfer request after the 3-day waiting period has passed.

■ I transferred to the wrong World!

If you mistakenly chose the wrong World during the World transfer process, you will need to submit another World transfer request after 3 days. We apologize for the inconvenience, but we are unable to move characters from a mistakenly selected World.

■ Being asked to change character's name after World transfer

This will occur if a character with the same name as the character you transferred exists on the destination World. Once a World Transfer request has been completed, it cannot be reversed or refunded.

■ Can I see if my name is in use on the destination World?

Unfortunately, it is impossible to see beforehand whether a name change will be necessary. If you are prompted for a name change, the name is already in use. Keep in mind, name changes will not delete Friend List data, so friends will still be able to locate one another via the PlayOnline Viewer.

■ I am unable to select the World I want to move to

The desired World may have reached maximum capacity, or the World Transfer Service may be temporarily unavailable. In either case, feel free to try again after a short period of time, or select another World to transfer to. Please check the Information section of the official FINAL FANTASY XI website for additional details.

■ Sprout Beret and Guide Beret after World Transfer

While these items can still be equipped, they will not take effect unless both players (the recruiter and the recruited) transfer to the same World.

■ Someone I introduced to the game is now on a different World

When characters are on different Worlds, they are unable to form parties with each other, so they can not receive the effects of special items such as the Sprout Beret.

■ I paid for the World Transfer Service, but my character has not been transferred yet.

If you are experiencing this issue, please send an inquiry through the SQUARE ENIX Support Center by clicking the "Additional Assistance" button at the bottom of this article.

SQUARE ENIX Support Center (2024)

FAQs

How do I submit a ticket in FFXIV? ›

You can also use the “/supportdesk” command in the chat window to bring up the Support Desk. You will be presented with a list of common issues and solutions. Select the "Contact Us" tab and choose the most relevant option to submit a report or inquiry to the GMs.

What is error code 601 Square Enix Support Center? ›

The 401, 406 and 601 errors occur when a payment is rejected before it reaches the Square Enix systems. Since these issues are not occurring on Square Enix systems, we cannot make any active changes to help a payment go through. However, there are several steps you can take to avoid these errors.

Does Square have 24-7 customer service? ›

Need help? Call our Customer Success team available 24/7 to Suite Elite Members on Square at (855) 700-6000. When you call in, you will need a customer code unique to your Square account, which you can find here.

Does Square Enix have a US office? ›

SQUARE ENIX, INC.

Location: 999 N. Pacific Coast Highway, 3rd Floor, El Segundo, CA 90245, U. S. A.

Can Square account be reactivated? ›

Reactivate your Square for Retail subscription

When you reactivate your account, all of your previous inventory and vendor information will be available. To reactivate: From your online Square Dashboard, select Settings > Account & Settings.

How do I recover my Square Enix account? ›

If you have forgotten your SQUARE ENIX ID or password, access the SQUARE ENIX Account Management System and select the “Forgot your ID or password?” option below the “Log In” button. Follow the onscreen instructions to recover your SQUARE ENIX ID and/or password.

Can you make a new Square Enix account with the same email? ›

Yes, there is no limit to how many Square Enix accounts a single customer may obtain. However, only one new Square Enix account may be created per e-mail address. You will not be able to obtain multiple Square Enix accounts with a single e-mail address.

Can you email Square Enix? ›

Email Support requests are available 24 hour a day / 7 days a week. Please note that while you may submit a request at any time, email is responded to during normal business hours (Monday through Friday, 9:00 - 18:00 Pacific Time, excluding holidays).

How to refund FINAL FANTASY XIV? ›

Unfortunately we cannot offer refunds for any subscription fees that have already been paid for on the mistakenly registered Square Enix ID. We are also unable to transfer the subscription status from one account to another and you will be required to set up your subscription again once the process is complete.

Why is it so hard to log into Square Enix? ›

Please see the common reasons below that could trigger a login restriction on the account: - Logging into the game, the SQUARE ENIX Account Management System or the Mog Station using a different device. - Using a different IP address than the previous. - An extended period of time has passed since your last login.

How do I get rid of error 601? ›

Disconnect the AC adapter. Press and hold the Power button for at least five seconds to turn off the computer. Turn on the computer and immediately press esc repeatedly, about once every second. When the startup menu appears, press f2.

What is error code i2501 Square Enix Support Center? ›

The i2501 error can occur when trying to register for an account, registering a code or trying to make a payment. Common reasons for this error to occur include: Use of a VPN or proxy service. Incorrect payment details.

Does Google have 24-7 customer service? ›

The support service of your Google Cloud organization, such as Enhanced Support or Premium Support. Your service determines whether case support is available 24 hours a day, 7 days a week (24/7). Otherwise, Customer Care is available during Hours of Operation or Business Days. The priority of the case (P1-P4).

How do I get my Square Enix account back? ›

If you have forgotten your password, please click on 'Can't access your account? ' on the login screen and enter the email address registered on your account. You should then receive an e-mail with instructions on how to reset your password.

How do I get a refund from Square Enix? ›

Please contact the Customer Support Centre: https://support.square-enix-games.com/s/store and they can provide you with further instructions on how to return your purchase. Please note that Customer Support may ask for further information about the issue you are experiencing.

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