Troubleshooting your phone while roaming in Canada | Support (2024)

You may have a problem connecting to one of our roaming partners in Canada if automatic carrier selection is turned off in your phone's settings.

If your phone isn't getting a signal while you're travelling in Canada (outside Saskatchewan), try these steps:

  1. Make sure Airplane Mode or Flight Mode is turned off.

  2. Try restarting your phone:

  3. If restarting your phone doesn't work, make sure your phone is set to automatically choose the carrier.

    Android

    Different brands of phones may have slightly different steps.

    1. Go toSettings > More Networks > Mobile Networks > Network Operators.
    2. Choose Select automatically. Your phone will automatically search for networks.

    iPhone

    1. Go to Settings > Cellular > Network Selection.
    2. Make sure the Automatic setting is On. (Tap the On/Off slider if it was Off.) Your phone will automatically search for networks.
  4. If you still can't connect to a network, you'll have to contact us for help.
    • See Contact Us for options such as Chat with Us and Request a Callback
    • Or, call 1.800.SASKTEL (1.800.727.5835) for technical support (hours, menu options)

Android is a trademark of Google, Inc.
Apple: AppleCare+, Apple TV, App Store, Apple Mail, Apple Watch, AirPlay, Beats, FaceTime, HomePod, iCloud, iMessage, iPhone, iPad, iPod touch, iTunes, Mac OS X, and Safari are trademarks of Apple Inc., registered in the U.S. and other countries.

Updated 03/11/2024 09:29 AM

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Troubleshooting your phone while roaming in Canada | Support (2024)
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