How long does it take Cash App to investigate a dispute?
Investigation Timeline
The Cash App dispute process can take some time, typically a few days to a couple of weeks. After you file a dispute, Cash App reviews the information from both you and the customer. They'll notify you once a decision has been made.
- 1. Open the Cash App on your mobile device.
- 2. Tap on the clock icon in the bottom right corner.
- 3. Select the payment you want to dispute.
- 4. Tap on the three dots in the top right corner.
- 5. Select ``Refund'' and follow the prompts to submit your request.
Cancelled Cash App to Cash App payments are refunded instantly but may take 1–3 business days if the funding source was a debit card.
Q: How long does it take for Cash App support to respond? A: Response times can vary, but Cash App typically aims to respond within 24-48 hours for inquiries made through the app or website.
If you do respond within 13 days and win the dispute, the funds are returned to you. The Cash App Pay chargeback flow is as follows: Notification of Chargeback. Chargeback.
Cash App has a dedicated customer support team at [+1-844-613-4818] or [+1-844-613-4818] that handles investigations into scam incidents and unauthorized transactions. Cash App may refund money if you have been scammed but it is not guaranteed [+1-844-613-4818].
When a merchant refunds a completed transaction it can take up to 10 business days (14 calendar days) for Cash App to receive and process the refund. The funds may enter a brief pending state, which you can view in your Activity tab, and this state typically lasts from 24 hours to one week.
You may also contact the Settlement Administrator at 1-866-615-9740. To be eligible to receive a Claimant Award for Settlement Benefits, including payment for Out-of-Pocket Losses, Lost Time or Transaction Losses from this Settlement, you must submit a timely and valid Claim Form.
Cash App monitors your account for anything that looks out of the ordinary. If a potentially fraudulent payment occurs, we cancel it to prevent you from being charged. When this happens, your funds will instantly be returned to your Cash App balance or linked bank account.
How do I check the status of a dispute on Cash App?
How do I check the status of a dispute? You will receive an in-app notification, email, and an updated status in the dispute details in your Cash App when we have an update on your dispute.
Your refund arrives up to six days faster if you deposit it into Cash App.

Sending and receiving money is totally free and fast, and most payments are deposited directly to your bank account in minutes.
To dispute an unauthorized transaction, you can telephone, email, use the app dispute process, or send a written letter to Cash App and your bank.
Settlement for Cash App Pay Transactions captured prior to 11:00 PM UTC will be initiated the same business day, subject to U.S. federal holidays.
At this point, you'll be able to tap the “Request” button, and your request for a refund will be sent. This method will notify the person who has received the money, that you want your funds returned to you.
To request a refund on Cash App, open the “Activity” tab. Select the relevant payment and the “…” option in the upper right corner. Then, tap “Refund” and “Ok.” This method sends a refund request to the recipient, who must approve it for you to get your money back.
How to file a Cash App claim. Customers can file a claim on the Cash App settlement website. If you have a notice ID and confirmation code from a notice you got in the mail or email, you'll be asked to enter that information. You can still file a claim even if you haven't gotten a notice.
Do I qualify to file a claim? If any users had unauthorized, fraudulent withdrawals or transfers of funds from their Cash App account between Aug. 23, 2018, and before Aug. 20, 2024, they are eligible to submit a claim for up to $2,500, the Cash App website said.
You'll need to document your losses and submit your claim online or through the mail by Nov. 18, 2024. Submit only one claim per person, even if you have multiple Cash App accounts.
Why is my Cash App account locked due to suspicious activity?
If we notice unusual activity on an account, we may temporarily lock the account. We lock accounts because we prioritize your safety and want to be proactive in preventing fraudulent activity. An account lock will not affect your account or prevent you from sending future payments.
Refund is declined by Block for compliance reasons, including violation of Cash App Terms of Service, Program Rules, or applicable laws.
If the funds were sent from your credit card, the funds will be returned to that card. The refund may also return to your card if it can't be returned to your Cash App balance. Refunds sent to a credit or debit card usually arrive within 5 business days.
Cash app says it takes 14 days to receive a refund that's why you wait but it's like you're being punished for following their stupid rules.
You could claim up to $2,500 per person for out-of-pocket losses and $25 per hour for reimbursement of lost time up to 3 hours if you're eligible to take part in the $15 million proposed settlement. Out-of-pocket losses include costs associated with credit monitoring.