Aer Lingus (2024)

FAQs

How long does it take Aer Lingus to respond? ›

Submit a Travel Enquiry and we will get back to you within 48 hours.

Aer Lingus is very strict with its carry-on policy. Your hand luggage will be checked into the hold if it surpasses the set requirements, and you'll pay the relevant baggage fees.

We advise passengers to arrive at their terminal 2 hours before departure time for short-haul flights, and 3 hours before long-haul flights. If you are checking bags or travelling in a group you should allow more time. Always consult your airline for check-in in desk and bag drop opening hours.

This flight has an on-time performance of 86%. Statistically, when taking into consideration sample size, standard deviation, and mean, this flight is on-time more often than 95% of other flights.

Cancellations/ Schedule Changes in Greater Numbers

If a whole flight is cancelled, that means 200+ people may be looking for assistance, and with hundreds of those taking place you can quickly see how the phone lines get busy.

According to our most recent data Aer Lingus cancelled 31 flights in 24 hours. 0.33% of domestic flights and 1.81% of international flights were cancelled. If your flight was cancelled and you had less than 14 days notice, you could be owed up to $650 (€600) compensation.

Aer Lingus Checked Baggage Allowance

Two bags with a combined total weight of 40kg / 88lb. Smart and Flex fares on Transatlantic flights already include a 23kg (50lb) bag, additionally, there are three types of baggage options available for purchase.

What is the minimum connection time at Dublin Airport? Transfer process minimum connection time of 45 minutes to permit the movement of passengers and the baggage to the departing aircraft.

Do you have to clear customs on a connecting flight in Dublin? ›

If you are travelling from Dublin to the US on your connecting flight you can use the US Preclearance facility in Dublin and will not have to go through US customs when you land. If you fly from Dublin to another airport outside of the US then you will not use US Preclearance.

Two hours. Mayers recommends two hours as a standard buffer between flights to be safe. This gives you a cushion in case things go wrong during your journey. You'll definitely want at least a two-hour window if you've booked a “hacker fare,” as opposed to flying with the same airline your entire trip.

Here's what some of our guests say about their experience with Aer Lingus: "From start to finish, the trip was stress-free and the service, punctuality and staff were excellent." "Punctuality of both flights, courteous staff, clean aircraft and efficient boarding."

Aer Lingus Flight Delays Today

0.33% of domestic flights and 0.24% of international flights were delayed more than 3 hours. Passengers who arrive at their destination more than 3 hours late may be entitled to compensation.

We'll do our best to make sure that you and your travel companions are seated together, particularly if you're travelling with children, but this depends on the number of seats remaining at the time. Purchasing an extra seat for comfort is possible by booking online or by calling your local reservations office.

Member airlines/airports are required to implement resolutions (such as compensation payments) within 30 working days – If this has not happened please let us know by contacting your complaint handler via the portal OR via our support portal by clicking here. For more information, please click here.

A Aer Lingus passenger is entitled to compensation in the event of the following: Flight delay: If your Aer Lingus flight arrives at your destination more than 3 hours later than expected. Flight Cancellation: if you were not informed of the cancellation or informed less than 14 days before departure.

You can request a full voucher refund or cash refund up to two hours before departure time. A refund administration fee may apply.

Please arrive three hours before your scheduled departure time for a transatlantic flight and two hours before a flight within Europe. This will allow you plenty of time to get to your departure gate.