Can auto insurance companies check your phone records? | AutoInsurance.org (2024)

Can auto insurance companies check your phone records? Your car insurance company may request a lot of different information from you when you file an auto insurance claim. Claims adjusters will want to examine the damage, police reports, eyewitness statements, and more to determine if your insurance coverage applies.

One thing you may not have realized is that your insurance company may try to pull your phone records. Can your insurance company pull phone records? If they have reason to believe you were distracted on the phone at the time of the accident, they may want to examine your phone logs for evidence. The question is, do you have to show your phone records to your insurance company?

Read on to explore what happens when insurance companies ask for phone records and how you can respond.

Auto Insurance Companies Can Sometimes Check Phone Records

Generally, the only situation in which your auto insurance company should request your phone records is when you’ve had an accident and seek to file a claim.

Why would an insurance company ask for phone records? If there is evidence that you were talking on the phone, sending text messages, or otherwise distracted, your insurance company may seek to confirm those facts in order to deny your claim. They may also request records if they suspect you’re involved in any form of insurance fraud.

In many cities around the United States, it’s illegal to use a phone while driving. Drivers are expected to pull over to the side of the road to make a call or use a hands-free device. If your records show that you were talking on the phone while driving, it could hurt your claim.

You May Not Have to Provide Phone Records to the Insurance Company

If you’re asking “Do I have to provide phone records to my insurance company?” The answer is not necessarily. Although your insurance company may ask for your phone records, that doesn’t mean you are required to turn over the logs. Typically, unless there has been a lawsuit, you don’t have to comply with the request.

In fact, it may be in your best interest not to turn over your phone records unless you’re legally required to do so. Remember, your insurance company will happily find a reason to deny your claim, and your phone records may be sufficient — even if you didn’t do anything wrong. Your auto insurance company can sue you, and that might change things.

Note that it’s important to review your insurance policy documents, too. In some cases, your insurance agreement may include language requiring you to turn over phone records upon request. In that case, you’d have to comply regardless of a court order.

Insurance Checking Your Phone Records When a Lawsuit Is Involved

If you’re at fault in an accident, the other driver or injured party may file a lawsuit to seek damages. Likewise, if the other driver was at fault, you might file a lawsuit. Either way, this gets the courts involved and increases the need for various forms of evidence.

If the courts request to pull your phone records, you will have to comply or risk being held in contempt. If needed, they can go around you and subpoena the phone records directly from your cellphone provider, so there’s no reason to resist the request.

At this stage, you might want to consider hiring an attorney to help you navigate the situation.

Read more: How to Get an Attorney Auto Insurance Discount

What To Do When an Insurance Company Asks for Phone Records

If an insurance company does ask for your phone records, the first thing you should do is clarifywhy they need the information. It’s best to request that they provide their reasons in writing. This gives you the documentation you’ll need if you have to argue that your records were used inappropriately.

You can also ask for a revision of the insurer’s request. For example, if you think they’re looking at too broad a time period, you can ask to provide more limited records that relate only to when the accident occurred.

At this point, you must decide whether to provide the records or deny the request. Again, as long as the court isn’t involved and your policy doesn’t require it, you don’t have to provide phone records to your insurance company. However, if you’re confident there’s no evidence to deny your claim, you’re free to turn over your phone logs.

The Bottom Line: Can auto insurance companies check your phone records?

If an insurance company gets your phone records — whether from you or through the courts — it can’t deny your claim without due cause. You can take steps to challenge a claim denial if you feel you’ve been treated unfairly, Consider reporting your insurance company to the state insurance department or filing a lawsuit against the company.

Before it comes to that point, though, be sure you know your rights when an insurance company comes asking for your phone records.

You should consider shopping around to get an insurer that will provide favorable rates after an accident. Enter your zip code above to begin finding the best rate for coverage today!