Error (2024)

ErrorDescriptionController connection error, please reconnect your controller, or restart the game to exit controller control scheme.Occurs when the player's controller disconnects, either by loss of battery power or by unplugging the controller. The message will persist until the controller is reconnected successfully.Wish schedule inconsistentOccurs when the player attempts to Wish on a limited-time banner that has already ended. Banners do not automatically disappear from a player's screen after their duration ends if the player is currently on the respective banner's screen; they will disappear after the player closes out of the Wish screen and opens it again.Waypoint unlockedOccurs when the player attempts to reunlock a Teleport Waypoint that has already been unlocked. Normally this is impossible, however due to things like network latency or network errors, the player may be able to attempt to reunlock a Teleport Waypoint that has already been unlocked. This is different from the Teleport Waypoint unlocked message; when a waypoint is unlocked for the first time, it will show a Teleport Waypoint unlocked message, while when the player attempts to reunlock an already unlocked Teleport Waypoint, Waypoint unlocked will show.Cannot discard itemOccurs when the player attempts to discard an item that is not discardable, such as Stones of Remembrance, Slime-Swallowed Calla Lilies, Everlasting Incenses, which are Quest Items.Invalid item amount to useOccurs when the player attempts to use an illegal or uninterpretable amount of an item, use a larger amount of an item than what the player owns, a negative amount of items, etc.Recipe does not existOccurs when the player attempts to cook a Cooking recipe that does not exist.Max proficiency not reached. Cannot auto-cook.Occurs when the player attempts to execute an auto-cook operation on a recipe for which they have not reached maximum proficiency required to unlock auto-cook on.This Mechanicus cannot be rotatedOccurs when the player attempts to rotate a Mechanicus that is not a Veneficus Mechanicus: Dust Devil. Normally, only Veneficus Mechanicus: Dust Devil can be rotated, however if a rotate operation is erroneously sent to another Mechanicus, this error will occur.Entity has timed out and disappearedOccurs when the player attempts to interact with something that can no longer be interacted with, most of the time due to already having interacted with it, such as fireflies, chests, Crystalflies, and butterflies.Character-switching in cooldownOccurs when the player attempts to switch character while the 1 second cooldown between switching characters is in effect.Cannot switch character while aimingOccurs when the player attempts to switch character while aiming.Cannot switch character while climbingOccurs when the player attempts to switch character while climbing.Cannot switch character while glidingOccurs when the player attempts to switch character while gliding or while performing a Plunging Attack.Cannot switch character while jumpingOccurs when the player attempts to switch character while jumping or during the frames of Keqing's Elemental Skill, Stellar Restoration, when it is used twice in a row (the first time to hurl the Lightning Stiletto and the second time to blink to its location and unleash a slashing attack) where she is unleashing a slashing attack. The game counts falling as a result of jumping as jumping (e.g., attempting to switch character while falling after dashing then jumping off a cliff).Cannot switch character while swimmingOccurs when the player attempts to switch character while swimming.Cannot switch character nowOccurs when the player attempts to switch character while falling normally (see Cannot switch character while jumping and Cannot switch to target character sections), while landing after falling (normally this is indistinguishable from simply falling, however due to the complications from falling because of an Elemental Skill, they are different; see Cannot switch character while jumping and Cannot switch to target character sections) or after performing a Plunging Attack, while their active character is in the final frames of the climbing animation (the ones where their active character hoists themselves up onto something), while the player is in a Spiral Abyss chamber before actually starting the battle or while there is an animation playing for an Elemental Skill. This is especially noticeable when the player attempts to switch character while holding an Elemental Skill that can be held, such as two of the Traveler's Elemental Skills, Palm Vortex and Starfell Sword.Cannot switch to target characterOccurs when the player attempts to switch character while falling due to an Elemental Skill (for example, if the player uses Albedo's Elemental Skill, Abiogenesis: Solar Isotoma, to create a Solar Isotoma and then stands at the locus of the Solar Isotoma, a crystallized platform will form, lifting the player up. If the player then reuses Abiogenesis: Solar Isotoma to create a Solar Isotoma at a different location, the player will fall, and attempting to switch character while doing so will cause this error to occur. Similarly, using Keqing's Elemental Skill, Stellar Restoration to blink upwards and then attempting to switch character while falling, and therefore after performing the slashing attack; see Cannot switch character while jumping section, will cause this error to occur), when the player's active character is clipped inside something, such as a wall, or when switching would cause the player to clip inside something (for example, if the roof of a building is just high enough that a short character, such as Diona, can fit under it, but a tall one, such as Diluc, cannot, attempting to switch character from Diona to Diluc would cause this error to occur. This last scenario will also cause this error to occur if done in the Party Setup menu.)Target abnormalOccurs when the player attempts to switch characters while their current character is immobilized, which can be triggered by the Frozen Elemental Reaction, bubbles, or Magatsu Mitake Narukami no Mikoto's timestop attacks.Cannot take a picture in the current stateOccurs when the player attempts to enter Photo Mode while climbing, gliding, jumping, swimming, performing a Plunging Attack, or in combat.Character is downOccurs when the player attempts to perform an action such as teleporting or switching characters while the currently deployed character has fallen.Character is too full and cannot manage another bite...Occurs when the player attempts to feed a character a Recovery Dish (food that restores HP) while that character is in the Full State (due to having consumed too many Recovery Dishes and thus having maxed out their Fullness Gauge).Character not owned, could not completeOccurs when trying to use the follow function on a Trial Character within the Character Selection menu.Domain not yet availableOccurs when the player attempts to view the Domain source of Talent Level-Up Materials or Weapon Ascension Materials from the Inventory or Character menus that are not available on the current day.The door of the domain is closed. Only those with Adventure Rank of {AR Level} or above can enter the domain...Occurs when the player attempts to unlock a domain that cannot be unlocked by players with an Adventure Rank lower than the specified level. The dialogue option that appears when the player is near the domain will read "Locked" instead of the domain's name.Cannot configure party in current stateOccurs when the player attempts to enter the Party Setup menu while climbing, gliding, jumping, swimming, falling, performing a Plunging Attack, in combat or while they are clipped inside something, such as a wall.Object can only be used on a fallen characterOccurs when the player attempts to use a Revival type Recovery Dish via the Inventory on a non-fallen character.No characters in party are downOccurs when the player attempts to use a Revival type Recovery Dish via the NRE (Menu 30) while there are no fallen characters in the player's party. This can only happen when there is no HP recovery type Recovery Dish in the NRE (Menu 30)'s slot for that type of food.Cannot use revival items on deployed charactersOccurs when the player attempts to use a Revival type Recovery Dish via the NRE (Menu 30) while the player's active character is in the few frames of the animation after their HP reaches 0 where they appear to fall towards the ground before seemingly transforming into blue dust and then switching to another character.Maximum HP or Fullness reachedOccurs when the player attempts to use a HP recovery type Recovery Dish via the NRE (Menu 30) while all of the player's characters in their party's HP is at the maximum or while all of them are in the Full State.Light a fire first. (Pyro skills can be used to light fires)Occurs when the player attempts to interact with (in order to cook) a campfire or a stove that has been extinguished.The Mechanicus is currently being rotated. Please try again later.Occurs when the player attempts to rotate a Veneficus Mechanicus: Dust Devil that is being rotated.Maximum amount of Veneficus Sigils has been reachedOccurs when the player gains more Veneficus Sigils than the amount they are allowed to have. This maximum amount depends on the stage of Theater Mechanicus that the player has reached: at stage 1, the maximum amount is 900, at stage 2, that amount is increased to 1050, at stage 3, it is 1200, at stage 4, 1350, at stage 5, 1500 and at stage 6, it is 2000.Not yet constructed, unable to reconstructOccurs when the player attempts to reconstruct a Mechanicus in Theater Mechanicus while the Mechanicus that the player is attempting to reconstruct in question does not exist, due to a bug or if the Mechanicus was somehow destroyed between the moment when it was selected and the moment the player attempted to reconstruct it (for example, if the player constructs a Mine, selects it, waits for it to self-destruct after coming into contact with an opponent and then attempts to reconstruct it, this error will occur).Insufficient Veneficus PointsOccurs when the player attempts to construct a Mechanicus in Theater Mechanicus while not having enough Veneficus Points to do so.This character cannot be dispatched on expeditionsOccurs when the player attempts to dispatch a character already on an Expedition.Fallen characters cannot be dispatched on expeditionsOccurs when the player attempts to dispatch a fallen character on an Expedition.Item in cooldownOccurs when the player attempts to use an item that has a cooldown period while that cooldown period is in effect, such items include Parametric Transformers, Revival type Recovery Dishes, Adepti Seeker's Stoves, etc.Cannot use during combatOccurs when the player attempts to use an item that cannot be used during combat while in combat, such as Parametric Transformers, Wind Catchers and Adepti Seeker's Stoves.This action cannot be performed during combatOccurs when the player attempts to perform an action that cannot be performed during combat (that is not using an item, since that would cause another error to occur; see Cannot use during combat) while in combat, such as attempting to interact with an NPC.This player's Serenitea Pot has not yet been unlockedOccurs when the player requests to visit a friend's Serenitea Pot prior to the friend obtaining the gadget.Unable to enter this player's Serenitea Pot as they are currently placing furnishings...Occurs when the player requests to visit a friend's Serenitea Pot while they are either placing a furnishing or the game is saving their changes.The Serenitea Pot's host is currently offlineOccurs when the player requests to visit a friend's Serenitea Pot while they are offline.You have reached your furnishing placement limit. Please remove some furnishing first.Occurs when the player attempts to place a furnishing in Serenitea Pot but has reached the placement limit.This function is currently undergoing maintenance. Please try again later.Occurs when the player attempts to enter the Serenitea Pot's placement menu while it is undergoing maintenance.You cannot use gadgets in this special areaOccurs when the player attempts to place gadgets while in the Serenitea Pot, such as Parametric Transformer and Windblume Festival Commemorative Balloon.Game stopped, this round has endedOccurs when ending a game started by the device Leisure Device: On the Pulse in the Serenitea PotItem does not exist: Inventory too fast.Occurs when the player presses the "Use" button in the Inventory for Precious Items too quickly.Index error encountered during construction: Claim too FastOccurs when the player presses the "Claim" button in the Furnishing creation screen too quickly.Unable to enter placement interface in the current stateOccurs when the player attempts to enter the placement menu in the Serenitea Pot while sprinting, jumping, swimming, climbing, or sitting.Unable to enter placement interface while you are receiving guests in the Serenitea PotOccurs when the player attempts to enter the placement menu in the Serenitea Pot while a guest (Co-Op Mode) is present.Unable to enter the Serenitea Pot while within a DomainOccurs when the player attempts to teleport to the Serenitea Pot while in a DomainThis item can only be used on a specific vehicleOccurs when the player attempts to use the Waverider Repair Toolbox when not driving the Waverider.There is no water to launch your Waverider nearby...Occurs when the player attempts to use a Waverider Waypoint when there is no water nearby. The Waverider Waypoint will glow red, even if it was activated before.Board your Waverider to initiate this challengeOccurs when the player attempts to start a challenge that requires a Waverider. Note that some challenges that require traversal over or through water do not require a Waverider.You do not have any companions settled in at the moment, unable to obtain Companionship EXPOccurs when the player attempts to claim Realm Bounty for Companionship EXP in the Serenitea Pot while no companions are placed.{Character Name}'s Companionship EXP has reached maximumOccurs when the player claims Realm Bounty for Companionship EXP in the Serenitea Pot and a character reaches Friendship Level 10.Priority quest. Must complete before teleporting!Occurs when the player attempts to teleport while a priority quest is underway.Priority quest. Please complete the current challenge first!Occurs when the player attempts to talk with an NPC or interact with an item while a priority quest is underway.Priority quest. Must complete before leaving!Occurs when the player attempts to enter a Domain while a priority quest is underway.The following quest needs to be completed before entering another player's world: {Quest Name}Occurs when the player attempts to access Co-Op Mode during certain quests.Teammates not readyOccurs in the character selection screen in Co-Op while challenging a domain when the host of the world attempts to start the domain while one or more teammates are not in the Ready status.Unable to view artifacts at this timeOccurs when the player attempts to view the artifacts of a trial character during a domain or quest.Teleport currently disabledOccurs when the player attempts to teleport to any location while the automatically opened map from activating a new Statue of The Seven is being displayed.Congratulations! You have reached the max BP levelOccurs when the player attempts to claim Battle Pass EXP in the Battle Pass menu after you have already reached BP Level 50. The BEP from Daily and Weekly Missions still adds to the Weekly EXP Limit. Using the "Claim All" button does not trigger the error.Cannot converse while aimingOccurs when the player attempts to talk to an NPC to interact with an item while in Aiming ModePin name too longOccurs when the player attempts to add a name to a pin which contains over 100 characters.Pin name contains invalid charactersOccurs when the player attempts to add a name to a pin which contains blacklisted words.Name contains invalid charactersOccurs when the player attempts to add a name to a friend which contains blacklisted words.Name cannot contain spacesOccurs when the player attempts to add a name to a friend which contains spaces.UID does not existOccurs when the player attempts to search a UID which does not exist.Please enter another player's UIDOccurs when the player attempts to search their own UID.Cannot deploy hereOccurs when the player attempts to deploy items such as the Serenitea Pot or the Parametric Transformer in an obstructed location.Cannot equip during combatOccurs when the player attempts to equip or switch weapons or artifacts during combat.No consumables foundOccurs when the player attempts to Auto Add Enhancement Materials for artifacts or weapons when there are no materials which match the selected criteria.Select EXP materialsOccurs when the player attempts to enhance artifacts or weapons without selecting any materials.Slots fullOccurs when the player attempts to select materials for enhancing artifacts or weapons when all slots have already been filled.Max EXP reached. Cannot add.Occurs when the player attempts to select materials for enhancing artifacts or weapons after the selected materials are sufficient to raise the artifact or weapon to its maximum level.Forging queue fullOccurs when the player attempts to forge while the forging queue is full.Cannot forge any more Enhancement Ore today. Please wait till tomorrow.Occurs when the player attempts to forge Enhancement Ore after reaching the 300,000 Weapon Experience cap.Cannot forge any more Fine Enhancement Ore today.Occurs when the player attempts to forge Fine Enhancement Ore after reaching the 300,000 Weapon Experience cap.Cannot forge any more Mystic Enhancement Ore today.Occurs when the player attempts to forge Mystic Enhancement Ore after reaching the 300,000 Weapon Experience cap.This character cannot {action}Occurs when the player attempts to perform an action with a character unable to perform that action (like attempting to cook with the Raiden Shogun).Party must have at least one memberOccurs when the player attempts to remove the only party member from the deployed party.Unable to equip character with outfit in present stateOccurs when the player attempts to switch Character Outfits while climbing, gliding, jumping, swimming, performing a Plunging Attack, in a Domain or in combat.Workstation option does not existOccurs when the player attempts to interact with something via an interaction option that does not exist or has been disabled, such as a Bloatty Floatty's "Investigate" option after it has been activated by an attack.Can only be used in own worldOccurs when attempting to start a character trial event or claim its rewards while inside a Serenitea Pot.Visiting the world of others, cannot use Realm WaypointOccurs when a player is inside a friend's Serenitea Pot and attempts to use the Sub-Space Waypoint to go back into their own Serenitea Pot.Requests too frequentRate limit error that occurs when performing actions too quickly such as when trying to claim a mail attachment that results in an error and then quickly trying to claim a different mail attachment.Planted amount exceeds limitOccurs when trying to select more seeds to plant than available fields.Guests cannot modify the host's furnishingsOccurs when a guest tries to interact with an object in the Serenitea Pot that can be modified, such as the Flower Stand: Of Yore furnishing.No space left in Artifact Inventory. Please free up some space and try again.Occurs when the player attempts to pick up Artifacts off the ground or claim rewards from Domains of Blessing when maximum Artifact Inventory capacity has been reached.No space left in Weapon Inventory. Please free up some space and try again.Occurs when the player attempts to pick up Weapons off the ground when maximum Weapon Inventory capacity has been reached.No space left in Material Inventory. Please free up some space and try again.Occurs when the player attempts to pick up Materials off the ground when maximum Material Inventory capacity has been reached.No space left in Inventory for another {item}. Please free up some space and try again.Occurs when the player attempts to collect more than the maximum number of a specific item than their Inventory or Seed Dispensary can hold. A relatively common occurrence happened when players attempted to claim the rewards from the Ganyu birthday mail (2021) while having the maximum amount of Qingxin Seed.Item amount exceeds max limit. Max limit: 5Occurs when the player attempts to craft Condensed Resin while already having the limit of 5 Condensed Resin in Inventory.Quest goal is in {region}. Head there to continue the quest.Occurs when attempting to navigate to a location that is off the map.The Shades of Tokoyo only show up during Evernight.Occurs when attempting to navigate to a Shade of Tokoyo during Whitenight.This target cannot be capturedOccurs when attempting to use Omni-Ubiquity Net to catch non-eligible living beings.On CD. Access the Edit menu laterOccurs when attempting to reopen the edit menu in the Serenitea Pot within 10 seconds of closing it.Weekly treasure limit reachedOccurs when attempting to collect Trounce Blossom rewards from a weekly boss after already reaching the reward limit for the current week.This player has reached their friend limitOccurs when trying to accept a friend request from a player who is at the maximum number of friends already.Companion(s) with a gift for you not present in this areaOccurs when clicking on the Companion Gifts notification in Serenitea Pot map when the companion is not on the same map region (companion is indoors when map is outdoors or vice versa).No refinement materials selectedOccurs when the player attempts to refine weapons without selecting any materials.{Plant Seed} exceeds amount limitOccurs when the player attempts to collect a seed with the Seed Dispensary when already carrying 20 of that type of seed.All your mail attachments have already been claimed.Occurs when the player attempts to "Claim All" rewards in the Mailbox when there are no unclaimed rewards.Criteria not metOccurs when clicking on "Claim Gift" or "Send Invitation" when requirements are not met. Such as The Moon's Comely Brow or Friendship in WritingThis equipment is locked. It must be unlocked in order to be used as material.Occurs when attempting to use locked weapons or artifacts as material.Wish mismatchUnable to use in DragonspineOccurs when attempting to use Anemo Treasure Compass in Dragonspine.Cannot use in DomainsOccurs when attempting to use some Gadgets in Domains.You've already completed the max number of Bounties for this weekOccurs when clicking on Accept Bounty after having already completed 3 Bounties for the current week.You've already completed the max number of Requests for this weekOccurs when clicking on Accept Quest after having already completed 3 Requests for the current week.Character details hiddenOccurs when attempting to view a character's details in a player's Character Showcase that is set to private.Complete the "Dragon Storm" quest to unlock outfits.Occurs when clicking on Dressing Room icon before it's unlocked.Cannot currently adjust the timeOccurs when attempting to adjust the time in another player's world during Co-Op Mode or during certain Quests.Visiting the world of others, cannot use Realm WaypointOccurs when attempting to use a Realm Waypoint to your own Serenitea Pot while in another player's world during Co-Op Mode.This item cannot be used hereOccurs when attempting to use items like Treasure Compasses in event regions like Golden Apple Archipelago or Three Realms Gateway Offering.Cannot use in current stateOccurs when attempting to use Bokuso Box outside of Three Realms Gateway Offering.Hideo got too far away. Try sticking a bit closer.Occurs when the distance between the player and Hideo is too large while following him in The Truth Is Also a Lie.You are unable to use gadgets to take photos during this special quest. Use the "Take Photo" function to finish taking a picture.Occurs when attempting to Navigate during the photo-taking steps of the Irodori Poetry quests.Cannot do trial stage challenges in other player's worldsOccurs when attempting to try a Test Run in another player's world.The target position has not been unlocked on your MapOccurs when attempting to navigate to an enemy location from the Adventurer Handbook that is in an undiscovered or inaccessible part of the map.No Elemental Oculi in this areaOccurs when attempting to use Oculus Resonance Stone gadgets while too far away from the Elemental Oculi type.No tree in this area can respond to "the Boon of the Elder Tree"Occurs when the trees in the radius of "The Boon of the Elder Tree" gadget have not yet refreshed on use.The Commission Quest region has been changed to {region}. These changes will take effect on the next reset.Occurs when changing the preferred region in the Adventurer Handbook's Commissions tab.Unable to return to Single-Player mode while inside the Serenitea PotOccurs when trying to return to Single-Player in the Co-Op Mode menu while in the Serenitea Pot.This position seems unsuitable. Actor has been returned to their original positionOccurs when the player chooses the wrong raven actor during the Drama Phantasmagoria: Tale of the Sword-Wielding Princess! World Quest.Aranara Score Mastered: {score name}!Occurs when the player obtains a new song that can be played with the Vintage Lyre.Aranara Score not yet mastered...Occurs when the player tries to play the Vintage Lyre next to an object where its song has not been mastered yet.Input too frequentOccurs when the player attempts to send messages more than once per second in the chat window.Input too frequent. Please wait for {1–60}s.Occurs when the player triggers the "Input too frequent" error for the 5th time. The player will be unable to send messages for 60 seconds once this error occurs.A player has rejected the invitation. Matching again.Occurs when someone rejects entering a game during Windtrace matchmaking.Party information error. Please re-enterOccurs when clicking retry when the last enemy is defeated on a Spiral Abyss chamber.Daily Commission system not yet availableOccurs when clicking on the Daily Commission tab in quest menu before it's unlocked.You cannot uninstall the voice-over files that you are currently usingOccurs when trying to uninstall the currently selected voice-over files.This quest is unavailable in Co-Op ModeOccurs when attempting to navigate to a prerequisite quest from an event menu button while in Co-Op mode or in Serenitea Pot.Cannot use in current areaOccurs when attempting to place certain gadgets in a forbidden area such as The Chasm's Bed.The container is full...Occurs when attempting to use the Fonta vending machine with a Full Pankration Fonta Cup.Chest lockedOccurs when attempting to open a chest that appears unlocked, but locks itself due to needing to defeat enemies that spawn upon getting close to the chest.Character not on the mapCannot swap gadgets in current stateOccurs when attempting to quick swap Gadgets in certain (event) domains.Current bounty has endedOccurs when the daily limit for finding a particular enemy via the Adventurer Handbook has been reached.Proceed to location to continue the bountyOccurs when the next enemy for finding a particular enemy via the Adventurer Handbook is on a different map tab.

ErrorDescriptionYour game client is not up-to-date. Log in again and update the client before joining Co-Op Mode.Occurs when the player attempts to join Co-Op Mode while there is an update available for the game which must be downloaded by logging back into the game before they can enter Co-Op Mode.No space left in Inventory. Please free up some space and try again.Occurs when the player attempts to wish when maximum Weapon Inventory capacity has been reached.No space left in Inventory for another Condensed Resin. Please free up some space and try again.Occurs when the player attempts to craft Condensed Resin while already having the limit of 5 Condensed Resin in Inventory.Cannot purchase nowOccurs when the player attempts to purchase an item that is already sold out in a shop.This character has the maximum possible Companionship EXP. They will not gain more from taste-testing. Continue?Occurs when the player attempts to give a dish to a companion already at Friendship Level 10 during Spices From the West event.This character's Companionship EXP has been increased the maximum number of times. They will not gain more from taste-testing. Continue?Occurs when the player attempts to give a dish to a companion after already reaching the maximum 21 times Companionship EXP can be increased during Spices From the West event.

ErrorDescriptionAccount authentication failedUsually occurs when the account's password was changed or the device was removed from the Account Center. If the player is not aware of the change, it is recommended to remove all foreign devices and change the passwordNetwork ErrorThe game is unable to connect to the miHoYo servers. This may be the result of maintenance or a bad Internet connection.

• 4204: Game client invalid, try updating your game.
• 4206: Connection timeout, check your internet speed and check that you are connected to the internet. Also close any proxies that may be redirecting traffic away from the game servers.
• 4214: RSA keys invalid, make sure you have not installed any mods or cheats.

Go to official site or store to download latest game versionOccurs when the player attempts to connect to Genshin Impact servers using an outdated client or when authentication took too long to process. Try logging back in, if the error persists then reinstall the game from the launcher.Failed to download resource files.Live hotfix update failed.

• -9000: Update does not exist.

• -9002: Connection timeout, check your internet speed and check that you are connected to the internet. Also close any proxies that may be redirecting traffic away from the game servers.

• -9004: File verification failed. Check -9002 for potential fixes.

• -9005: Disk space full.

• -9007: Invalid save path; your game folder may be corrupt or the game folder's permissions are wrong.

• -9010: Network error (specifically, fetching file lengths failed), check -9002 for potential fixes.

• -9011: Same as -9010

• -9101: Name resolution failure, check -9002 for potential fixes.

• -9102: Connection failure, check -9002 for potential fixes.

WarningOccurs when the game detected foul play (such as cheating with third-party software). The warning will give an information of the player's infraction and the player may get banned. The player will unable to log in if they are banned.

• If the player uses a jailbroken or rooted device, the player should remove the jailbreak or root to continue playing.
• If the player are using a console, ensure that the console does not have any modchips or custom code installed on it.
• If the player are using a PC, uninstall any programs used almost exclusively for cheating in-game (like AutoHotKey).

• Check your balance upon logging in. If you have a negative balance of Primogems or Genesis Crystals, then you owe money to miHoYo.
• Verify that the charge was successful by contacting your bank. If the charge was not approved, then try making your purchase again.
• Maintain up-to-date payment information on miHoYo's website or with Apple/Google/Sony, depending on registration platform. If your payment information is inaccurate, then you will be unable to be charged for any content in-game

• Review miHoYo's community guidelines on HoYoLAB. This governs your use of not just the forums but also in-game chat. Moderators will take action against accounts that violate these rules.
• If your account was banned for having an inappropriate username, you are permitted to create another account with one that is appropriate.

You have disconnectedThis message shows up when the player are disconnected from the game.

• Server restarting...
• Login expired. Please log in again.
• Account has logged in on another device
• Connection timed out