Flight connections | Information | British Airways (2024)

Connecting within London Heathrow

There are four terminals at Heathrow:

  • Terminals 2 and 3, which are connected and a short walk from each other.
  • Terminal 4
  • Terminal 5. A Gates are in the main terminal building. B and C Gates are in separate satellite buildings connected by a transit train from the main terminal.

British Airways operates from London Heathrow Terminal 3 and Terminal 5.

Check which London airport and terminal your British Airways flight will depart or arrive. Alternatively, check your boarding pass and the information screens once you're at the airport.

If you need any help, please contact a member of British Airways staff. The British Airways Customer Service desks for flight connections are located in:

  • Terminal 3: after Flight Connections Security.
  • Terminal 5: in the Flight Connections area, before Security.

We recommend that you allow the following times when connecting between terminals:

  • Within Terminal 3: 75 minutes
  • Between Terminal 3 and Terminal 5: 90 minutes
  • Within Terminal 5 (UK domestic and international flights): 75 minutes

You must be at the gate for your onward journey at least 20 minutes before your connecting flight departs to be able to travel.

Please ensure you allow plenty of time to collect your bags, or if you require additional support getting through the airport.

Connecting between flights at Heathrow airport will vary depending on where you arrive from and where you're flying on to.

  • When you arrive at Heathrow, please follow the purple ‘Flight Connections’ signs, which will lead you to your next flight.
  • When connecting between flights, normal rules for liquids in hand baggage apply. You may carry duty-free liquids provided they remain sealed with the receipt inside their Security Tamper Evident Bag.
  • If you need to collect any boarding passes, please go to a kiosk or customer service desk, then follow the appropriate signs – either International or Domestic – for your flight. Staff will be happy to help with any queries you may have in the connections area.
  • If you're connecting to a UK domestic or Republic of Ireland flight, you will need to present your passport at Passport Control, then Security will take a facial biometric picture before you go through Security screening.
  • Free dedicated Flight Connections buses will transfer you between Terminal 3 and Terminal 5.

If you are travelling to/from Heathrow Terminal 2 or Terminal 4, you can find more information about the flight connections process by using theHeathrow Flight connections guide.

Follow the purple signs to ‘Flight Connections’ and use the dedicated Flight Connections buses to take you to your departure terminal. These free buses provide step-free access, run every 6-10 minutes and are the easiest way to travel between terminals.

Heathrow airport offers a dedicated Special Assistance Bus for travellers with reduced mobility and those travelling with babies or children. This bus doesn't serve Arrivals, so if you need to pass through this area to collect your bags, please speak to a member of Heathrow airport staff.

The below options are also available for getting between the terminals.

The Heathrow Express is free to use when travelling between terminals. London Underground is free if you use a Transport for London Oyster card.

From/To Transfer information

Terminal 3 to Terminal 5 /

Terminal 5 to Terminal 3

Heathrow Express: 20 minutes
London Underground: 16 minutes
Terminal 5 to Terminal 5 Gates A, B and C Transit train: 20 minutes
Moving walkway: 20 minutes

If you need additional help for your journey, such as getting through the airport, boarding the aircraft or reaching your onward travel connections, please let us know at least 48 hours before you travel onManage My Bookingand we can arrange this for you with Heathrow airport.

Please allow more time for reaching your connecting flight than the recommended minimum connection time.

  • Transferring within Terminal 5 (A, B or C Gates): you can arrange to travel in an electric buggy, which takes 10-15 minutes depending on the arrival and departure gates.
  • Transferring between Terminals 3 and 5: you can use dedicated Flight Connections buses.

Help points are available in:

  • Terminal 3: additional seating area, behind World Duty Free
  • Terminal 5: British Airways Lichfield Suite, opposite gates A20 and A21

The Lichfield Suite offers additional facilities for travellers with more severe physical or learning disabilities, including a height-adjustable adult-sized changing bench, hoist and showers. You can request an escort to and from these facilities by contacting us at least 48 hours before you travel.

Wheelchair accessible toilets and induction loops are also available throughout the airport.

More about disability assistance

You will need to go through Passport Control (and Customs, if applicable) and then check in again as normal for your connecting flight, so please ensure you have enough time.

Lounge Eligibility
Terminal 5: Galleries Arrival Lounge
05:00-14:00
Travelling in First or Business (Club World)
Executive Club Gold Members travelling on a British Airways long-haul flight
Terminal 3: American Airlines Arrival Lounge
Travelling in First or Business (Club World)
Executive Club Gold Members arriving on a British Airways long-haul flight
Travelling in First or Business on an American Airlines operated flight

If you have a longer stopover between your connections, you can stay at a conveniently-located Heathrow airport hotel.

There are a number of shuttle buses that run between local hotels and Heathrow airport. Please check which shuttle bus you need to take for your hotel.

Check Heathrow airport hotels
Flight connections | Information | British Airways (2024)

FAQs

How do I know if my flight is connecting flight? ›

A connecting flight occurs when you fly two or more planes before reaching your final destination. A flight itinerary may have any number of connecting flights and a journey with no connections is known as a nonstop itinerary.

What you need to know about connecting flights? ›

When checking in your luggage in most cases it will be checked through to your last stop. When arriving at the connecting airport all you have to do is to go to your next gate and wait for the next plane, your next flight. There might be a security check in the terminal at the connecting airport.

Do I have to go through customs at Heathrow for a connecting flight? ›

If you're a connecting passenger from overseas you'll have to pass through UK border controls to get to your hotel, so please ensure you have any required visa to enter the UK.

What happens if you miss a connecting flight with British Airways? ›

If you miss your connecting flight

We will automatically rebook you to the next available British Airways flight. The oneworld Global Support team will be able to help with your journey e.g. provide up-to-date travel information, new boarding passes and, if required, overnight accommodation.

Am I automatically checked in for a connecting flight? ›

In most cases, you'll receive your boarding pass for your connecting flight already when you check in for your first flight. This means you don't have to check in again for your next flight. If you haven't received it, you can go to the transfer desk or kiosk of the airline you're flying with to collect it.

Do you need to check in again for a connecting flight? ›

You'll need to pick-up your luggage, then check it in again for the next flight. Top Tip: A wait at the airport between two connecting flights is called a layover. For more travel advice, check out our guide to dealing with a short layover.

How much time do you need between international connecting flights? ›

Travel advisers say there's a lot to take into account when booking connecting flights, but a general rule of thumb is 60-90 minutes between domestic flights and at least two to three hours for international itineraries.

What to expect when connecting to an international flight? ›

Do you have to go through security for a connecting international flight?
  1. If you checked a bag, you'll have to collect it from baggage claim from the international flight.
  2. You'll need to clear customs and immigration.
  3. Next, you'll recheck your luggage for the domestic flight.
Feb 15, 2023

What is the rule of connecting flight? ›

How do flight connections work? Generally, if you are on an internal flight, once you land for your stopover, you will pass through the transfer area that will take you to the gate for your next flight where check-in is not required. Your bags will be passed on to the next flight without you having to pick them.

Is 2 hours enough between connecting flights at Heathrow? ›

We recommend that you allow at least 3 hours if you're connecting between these airports. Your baggage will not be automatically forwarded, so please collect all your bags before leaving Heathrow or Gatwick airport.

What terminal does British Airways use at Heathrow? ›

Which London airport and terminal? British Airways operates from London Heathrow Terminal 3 and Terminal 5, as well as London City and London Gatwick airports. If you're not sure where your flight is departing from or arriving into, you can easily find out.

Do I need to go through security for a connecting international flight? ›

Most (but again, not all) airports connect international terminals airside. When you're connecting from an international flight to a domestic one, you'll always have to exit and reenter security as you'll need to go through customs and immigration (unless you have gone through preclearance aboard, which is rare).

What is the minimum connection time for British Airways? ›

British Airways has extended its minimum connection time between flights at Heathrow Airport. It has been increased from one hour to 75 minutes in an effort to reduce the number of passengers who miss onward flights.

Do I have to go through security when changing terminals at Heathrow? ›

If you have booked your trip all on one ticket you can follow the Flight Connections signs, which will lead you to a bus service from T5 to T3. You will stay airside and will not need to go through immigration. You will, however, need to pass through security on entering T3. 3 hours is plenty of time for this change.

Can I purposely skip my connecting flight? ›

All of the major U.S. airlines have policies prohibiting the practice of skiplagging—or what they refer to as hidden city ticketing—written into their contract of carriage statements.

Is my luggage going to be on my connecting flight or final destination? ›

It depends on how your ticket was booked. If your flights were booked under one ticket, your bags will be checked through to your final destination. If your flights were booked under separate tickets, you will need to collect your bags and recheck them before your connecting flight.

How do I know if a passenger boarded a connecting flight? ›

Contact the airline: You can reach out to the airline directly and provide them with the necessary information such as the person's name, flight details, and reservation number. They may be able to check the status of the ticket and inform you if the person boarded the flight or not [1].

How do I know if my connecting flight is self-transfer? ›

Let's assume, you have two or more flights, one after the other, to your destination. If you booked flight separately, it's a self transfer. If you have more than one reservation number, it's a self transfer. This is one of the easiest way to distinguish the two.

Is a connecting flight a scheduled flight? ›

"A scheduled flight means that tickets to flights are sold via various sales channels around the world. Scheduled flights may have connection flights.

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