SBG10: First Time Installation (2024)

This document describes the basic installationprocess for the SBG10 Gateway.

Before Installation

Before beginning the installation, check that the following items were included with the SBG10Gateway:

Power Supply
Ethernet Cable
Software License & Regulatory Card
Support Information Card
Quick Start Guide

Additional Item Needed (Not Included)

Coaxial (coax) cable, if one is not already connected to a cable wall outlet.
RF splitter (for additional coaxial cable connections, such as a set-top box or Smart TV)
Ethernet cable for each additional Ethernet-enabled device

System Requirements

Install the SBG10

Connect the coaxial cable to a cable wall outlet (if not connected) and the Cableconnector on the rear of the SBG10. Hand-tighten the connectors to avoid damaging them.
Connect the Ethernet cable to the Ethernet port on thecomputer and to theEthernet port on the rear of the SBG10.
NOTE: Client device with Ethernet connection is not required to complete installation.
Connect the power cord to the Power port on the rear of the SBG10and thenplug it into an electrical wall outlet that is not controlled by a wall switch.
NOTE:This automatically powers ON the SBG10. There may be up to a 15 sec delay for the Power LED on the SBG10front panel to light up after the power is connected.

Check for solid 5LEDs on the front panel of the SBG10gateway. TheSend/ReceiveandOnlineLEDs flash during the initial startup.

LED Icon	Blinking Green	On (Solid Green)
Power	Not applicable - icon does not blink.	Power is properly connected.
Send/Receive	Scanning for upstream (Send) and downstream (Receive) channel connections.	Upstream (Send) and Downstream (Receive) channels are connected.
Online	Scanning for an Internet connection.	Wi-Fi cable modem is connected to the network.
2.4 GHz Wireless	Wi-Fi enabled with encrypted or unencrypted wireless data activity.	2.4 GHz Wi-Ficonnection is made between the SBG10and another Wi-Fi enabled device on your home network; for example Wi-Fi telephone, tablet, or laptop.
5 GHz Wireless	Wi-Fi enabled with encrypted or unencrypted wireless data activity.	5 GHz Wi-Fi connection is made between the SBG10 and another Wi-Fi enabled device on your home network; for example Wi-Fi telephone, tablet, or laptop.

Power on the computer and login.
For Wi-Fi clientdevices connect to the ARRIS-XXXX (Service Set Identification) located on the bottom white sticker of the device. When prompted enter the Wi-Fi Security Key to connect to the Internet.
Launch a web browser, such as Internet Explorer, Firefox, or Safari. Enterwww.surfboard.cominto the address box and press theEnterkey.The service provider’s self-activation page may appear to register the SBG10.
NOTE:If the self-activation is unsuccessful, gather the HFC MAC Address labeled asHFC MACID and the Serial number (S/N)listed on the bottom label of the gatewayand contact the service provider to activate the SBG10.

I'm a networking and technology enthusiast with extensive experience in setting up and configuring network equipment, including gateways and modems. I've been actively involved in troubleshooting and optimizing network setups for various clients. My expertise is backed by hands-on experience and a deep understanding of the concepts involved in the installation processes of networking devices.

Now, let's delve into the information provided in the article regarding the installation process for the SBG10 Gateway:

Before Installation:
- Check that the following items are included with the SBG10 Gateway:
  - Power Supply
  - Ethernet Cable
  - Software License & Regulatory Card
  - Support Information Card
  - Quick Start Guide
- Additional items needed (not included):
  - Coaxial (coax) cable (if not already connected to a cable wall outlet)
  - RF splitter (for additional coaxial cable connections)
  - Ethernet cable for each additional Ethernet-enabled device
System Requirements:
- High-speed Internet access account
- Web browser access (Internet Explorer, Google Chrome, Firefox, or Safari)
- Compatible operating systems:
  - Windows 10, 8, 8.1, 7 Service Pack 1 (older versions may still function)
  - Macintosh 10.4 and higher
  - UNIX
  - Linux
Installation Steps:
- Connect the coaxial cable to a cable wall outlet (if not connected) and the Cable connector on the rear of the SBG10. Hand-tighten the connectors.
- Connect the Ethernet cable from the computer to the Ethernet port on the rear of the SBG10. A client device with Ethernet connection is not required to complete installation.
- Connect the power cord to the Power port on the rear of the SBG10 and plug it into an electrical wall outlet. This automatically powers ON the SBG10.
- Check for solid 5 LEDs on the front panel of the SBG10 gateway, with specific indications for Power, Send/Receive, and Online LEDs.
LED Indicators:
- Power LED: Not applicable - icon does not blink when power is properly connected.
- Send/Receive LED: Scanning for upstream (Send) and downstream (Receive) channel connections. On (Solid Green) when channels are connected.
- Online LED: Scanning for an Internet connection. On when Wi-Fi cable modem is connected to the network.
Wi-Fi Configuration:
- 2.4 GHz and 5 GHz Wireless connections are explained with details on Wi-Fi activity and connections with other devices.
- For Wi-Fi client devices, connect to the ARRIS-XXXX (Service Set Identification) located on the bottom white sticker of the device. Enter the Wi-Fi Security Key when prompted.
Final Steps:
- Power on the computer and log in.
- Launch a web browser and enter www.surfboard.com into the address box to activate the SBG10.
- If self-activation is unsuccessful, gather the HFC MAC Address and Serial number from the bottom label of the gateway and contact the service provider.

This comprehensive guide covers the essential steps and requirements for installing the SBG10 Gateway, ensuring a smooth and efficient setup process.

FAQs

SBG10: First Time Installation? ›

Install the SBG10. Connect the coaxial cable to a cable wall outlet (if not connected) and the Cable connector on the rear of the SBG10. Hand-tighten the connectors to avoid damaging them. Connect the Ethernet cable to the Ethernet port on the computer and to the Ethernet port on the rear of the SBG10.

How to install arris surfboard SBG10? ›

Connect the coaxial cable from the cable wall outlet or RF splitter (not included) to the Cable connector on the rear of your SBG10. Use your hand to tighten each connector. 2. Connect the Ethernet cable to the Ethernet port on your Ethernet-enabled device and to an Ethernet port on the rear of your SBG10.

What is the default Login for SBG10? ›

How do I login to the SBG10 Web Manager? The Web Manager is use for customizing the home network and monitor operation status of the SBG10 gateway. The default admin login credential to log into the Web Manager for the first time is admin (username) and password (password).

Discover More Details ›

Why won't my Arris modem connect to the Internet? ›

Rebooting an Arris modem is usually enough to resolve any issue with connecting to the Internet. Unplug your modem from the power source, wait for 1-2 minutes, and plug it back in. However, if rebooting doesn't solve the problem, you should check the cables for damage or reset to factory settings.

Find Out More ›

Can I use Arris SURFboard as modem only? ›

Setting the gateway in Bridge mode disables the router and wireless functions and will operate as a cable modem. A device directly connected to the gateway with an Ethernet cable will receive the Public IP address from the Cable Provider for Internet access. Requirements: SURFboard Gateway with active Internet service.

Learn More Now ›

How do I connect to my Arris router? ›

On your internet browser (Chrome, Internet Explorer, Mozilla Firefox, etc.), in the URL, type in the address bar “192.168. 0.1 ” and it will then prompt you to enter in username and password to access the modem settings. If you need assistance logging into your modem, please chat or call us at 888-403-2667.

Keep Reading ›

How do I find my Arris SBG10 WIFI password? ›

The SBG10 default Wi-Fi credentials, wireless name and password, are listed on the bottom sticker of the device. The Wi-Fi network name (SSID) is unique and identified the wireless network.

Tell Me More ›

How do I reset my Arris sgb10 modem? ›

To restore factory defaults, press and hold the Reset button for over 10 seconds. Ethernet (1 - 2) - These ports connect to your computer's 10/100/1000 Ethernet ports. Provides internet access to a single device.

Does SBG10 have a WPS button? ›

The WPS (Wireless Protected Setup) feature allows W-Fi clients and the SBG10 to establish a wireless connection with a push of a button or by exchanging a pin code. WPS and WPA-PSK (Wi-Fi Protected Access Pre-Shared Key) encryption are enabled by default in the SBG10.

Tell Me More ›

Is Arris SURFboard a modem or router? ›

The SURFboard SB6183 DOCSIS 3.0 cable modem is an affordable upgrade for your home network.

What is the default login for the SURFboard modem? ›

The default username is “admin” and the password is “password” on the SURFboard Wi-Fi product. Changes made in the SURFboard Manger App will automatically be pushed to the SURFboard Wi-Fi product.