Updated 5 months ago | 2.5 min read time
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With a Non-Refundable Rate, guests pay the full price if they cancel, make changes or don’t show up. Adding a Non-Refundable Rate to your property can reduce cancellations and help you secure guaranteed payment for reservations.
What’s in this article
- Setting up a Non-Refundable Rate
- Setting up a Non-Refundable Rate for the first time
Setting up a Non-Refundable Rate
You need to have set up a Non-Refundable cancellation policy before you can set up your Non-Refundable Rate. You can do so by following these steps:
- Log in to the extranet
- Click on the Property tab and then on Policies
- In the Cancellation and prepayment policies section, click on Create a new cancellation policy
- Select your cancellation preferences and specify your conditions, then click Save
You can then follow the steps in the next section to add your Non-Refundable Rate. The new rate will appear in your Calendar. If you use a Channel Manager, your provider may require you to take additional steps to map your new rate plan.
You can remove theNon-Refundable cancellation policy by selecting 'Delete'in the same property settings.
Setting up a Non-Refundable Rate for the first time
If you’ve never set up a Non-Refundable Rate for your property, make sure you first set up a Non-Refundable cancellation policy and then follow these steps to set up your Non-Refundable Rate:
- Log in to the extranet
- Click on the Rates & Availability or Calendar & Pricing tab and then on Rate Plans
- Click Add a new rate plan
- Under Non-refundable click Add rate plan
- A short list of questions will appear to guide you through the setup – select the answers that best match your property’s needs
- Click Review to check your answers, then click Activate rate plan to finalise the new Non-Refundable Rate
- Depending on how you answer the questions, you may see additional messages that will guide you through any extra steps
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- Blocking dates in your calendar
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- Changing the maximum guest occupancy for individual rooms or units
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- Setting up derived pricing
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- Setting up a Non-Refundable Rate
- Setting up a new rate plan
- Setting up standard children rates
- Setting up Mobile Rates
- Setting up and updating pricing per guest
- Creating meals packages for ryokans
- Adding or updating an existing policy to Flexible - 1 Day
- Activating the Limited-time Deal
- Setting up Early Booker and Last-Minute Deals
- Setting up Weekly Rate Plans
- Setting up Country Rates
- Using the Genius free breakfast promotion
- Setting up a Basic Deal
- Changing dates for non-refundable bookings
- Setting up Flash Deals
- Setting up flexible children rates
- Setting up US State Rates
- Understanding the Getaway Deal for partners
- Setting up Monthly Rate Plans
- Understanding Long Stay policies
- Setting up an Early Booker Rate Plan
- Setting up Early 2024 Deals
- Using your availability, rate plans and policies to increase bookings
- Everything you need to know about the New Property Deal
- Setting up Black Friday Deals
- Setting up value adds
- Understanding Booking Sponsored Benefit
- Late Escape Deal
- Super Saver Deal in the US: FAQ
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- Updating your calendar availability using the Pulse app
- How can I check on Pulse if guests can book my property on Booking.com?
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