TELUS Devices and Services (2024)

FAQs

How to activate a new TELUS SIM card? ›

Where can I activate my new SIM card? Your SIM card will be shipped active - all you need to do is insert your card into your device. If you encounter issues after inserting your card, please contact Customer Care via chat to troubleshoot.

A collaboration between TELUS and Children's Aid Foundation of Canada (CAFC) and select Centre de Jeunesse Foundations, Mobility for Good® helps youth aging out of care achieve independence by providing them with a free phone and a choice between a free or low-cost plan.

The phone number (866) 558-2273 is a valid number, and is shown on the official Telus.com website. However, fraudsters can still use something called "phone number spoofing". Spoofing is when a fraudster hides their real number, and makes your caller ID display a different number (like an official TELUS number).

If it was only suspended, you need pay the balance and contact Telus to have it restored.

To check if your SIM card is active, simply insert it into a compatible phone, turn it on and try to make a call or send a text. If your SIM card is active, you should be able to do this. You'll also see signal bars and the name of your network provider at the top of your phone screen.

The Lifeline program gives out free government flip phones to those who need them. If you have a tight budget, this could be a great way to get a phone without spending any money. These phones come with features like calling and texting. They help people stay connected without worrying about high costs.

Telus Senior Discount

Telus offers a discount on monthly plan fees for customers who are 65 years of age or older and have an account with the company.

Low-income Canadians can now get a free phone and $25-per-month plan via Rogers.

Rogers Customer Care at 1 (888) 764-3771, or Fido Customer Care at 1 (888) 481-3436.

1 (888) 811-2323 - TELUS Neighbourhood.

What is 777222? ›

777222 is a legitmate short code used by our appointment manager. We are also running a proactive assurance campaign that covers hardware. When in doubt, please give us a call and outbound contact notes should be stamped into your account 🙂 Home service customer care: 1-888-811-2323.

You can reach out to TELUS here and request a refund. Keep in mind it takes approximately one month to receive a refund. Or you can just leave it on your account to be deducted off the next billing period.

(866) 558-2273

Telus Mobility / Customer service

To prevent unauthorized account access, we limit the number of login attempts. To regain access, please try again in one hour or reset your password. Sorry, the username and/or password you entered do not match our records.

Some SIM cards arrive pre-activated but in some cases you will need to go online or open an app and find a code. Check with your network first. If you are getting a replacement SIM for a damaged or stolen one you will probably need a code.

Quick steps: How to activate a new SIM

Insert the new SIM into your phone, and have the phone turned on. Activate your new SIM card by using its accompanying activation key (this will be included in the package). You may need valid ID. Use this key to activate the SIM card online.

turn your device off and on again. check your SIM card is inserted properly - find instructions in our device guides. clean your SIM with a lint-free cloth to remove any dust. get a PUK code if you've entered your PIN incorrectly too many times.