Can I return my Cox modem to a UPS store?
For customers who are located near a UPS Store or have moved to an area not serviced by Cox, the Return Anywhere option offers the flexibility to return Cox equipment to any UPS store located within the United States. Notes: To avoid potential charges, contact us to change your service before you return any equipment.
Stop by a local UPS Store
You may either package the equipment yourself using a cardboard box and the prepaid UPS shipping label you printed at home, or you may bring your equipment to the store and a UPS representative will pack and ship your equipment back to us.
You may provide your own modem, wifi router or combination device (click here for a list of supported devices). However, we will not be able to provide any support for your home network unless you rent the Panoramic Wifi Gateway. This allows us to provide the best experience and support possible to you.
Consequences of Not Retuning the COX equipment
It is your duty to return the equipment upon cancellation or termination of service otherwise you will be charged and may have to pay an extra bill. Remember you had agreed to the terms and conditions of the contract of the company.
...
Get It to UPS
- We can come to you (for an additional fee) Schedule a pickup.
- Drop it off at a UPS location. Be sure to bring your identification.
- Hand the labeled package to your friendly neighborhood driver.
Call Cox customer service at +1-800-234-3993 or visit your local Cox store to cancel your Cox TV or internet service. Cox's retention department is open from 8:00 a.m. to 9 p.m. ET Monday through Friday and from 9:00 a.m. to 6:00 p.m. on Saturday.
Customers who cancel before their contract is over must pay an early termination fee of $10 for each month remaining, which results in a maximum potential cancellation fee of $120–240.
If you'd like to cancel your service, call 1-800-234-3993 to get started.
Find out where your nearest Optimum store is located (see Resources below for link). It will accept your Cablevision equipment, which includes cable receivers, remote controls and modems. Go into the location, find a customer service rep and tell her you want to stop your service and bring back your equipment.
You can drop-off your Spectrum equipment at any Spectrum store. Spectrum has 687 store locations across the U.S., and you can visit the one nearest to you in order to return the equipment.
Can I return Optimum equipment to store?
Only devices purchased directly from Optimum can be returned to an Optimum store. Devices purchased from a third-party retailer, such as Amazon.com, returns are subject to the retailer's return policies.
Lower-end modems tend to have a two to three-year lifespan, while higher-end modems typically last more than five years. In general, you can expect a modem to last between two and five years before it has to be replaced due to failure or obsolescence.
The Panoramic Wifi Gateway is a modem and a router in one that helps lessen interference to provide faster speeds to your devices.
Assuming you have a stand-a-lone modem, you can replace your router without notifying Cox.
Go to a Cox Solution Store for a replacement. Cox will charge you $20.
Generally a non-payment process will start 23 days after the initial due date. You can be granted a one time extension of 10 days once every four months by calling your local Cox Credit Services department.
UPS does not charge a fee for returns if the package has not been opened. Opening it indicates acceptance and completes the shipping process. UPS drivers cannot accept open packages for returns. Copy the tracking number on the package so you can track its progress back to the sender and prove you returned it.
How To Schedule a UPS On-Call Pickup. You can have your shipment picked up from your home or office by scheduling your pickup online at the link below or by calling 1-800-PICK-UPS® (1-800-742-5877). UPS will pick up all packages with a single pickup request; you'll not be charged additional pickup fees per package.
A UPS Access Point™ is a participating retail outlet, such as a grocery store or petrol station that serves as a convenient and efficient UPS parcel delivery and retrieval location. You can also drop off labelled and prepaid UPS Returns® parcels at any UPS Access Point location.
To disconnect or cancel your service, contact us for assistance. Note: At this time, we are unable to complete a service disconnect or cancellation via online chat. Visit one of our local store locations or call our Customer Care department to request this type of change.
Does Cox have a loyalty program?
The Cox loyalty department phone number is (844) 227-3943. Their direct line is (866) 272-5777. The difference between these two numbers is that the 866 line directs you to an agent immediately while the 844 makes you described your problem via an IVR before sending you to an agent.
- Negotiate the rate in-store or over the phone.
- Re-apply as a new customer.
- Cut the cord from TV and phone.
- Use your own modem and WiFi router.
- Switch to a cheaper provider or reseller.
- Check for low-income subsidy plans.
If the entire balance is not paid by the due date, a late payment charge of 1.5% per month will be assessed on the unpaid balance.
YOU MAY TERMINATE THIS AGREEMENT BY (I) CALLING COX CUSTOMER CARE AT THE NUMBER LOCATED ON YOUR BILL, OR (II) DISCONNECTING ANY OF YOUR CORE COX SERVICES AT ANY TIME DURING THE TERM SUBJECT TO PAYMENT OF THE APPLICABLE ETF AND ALL OTHER ACCRUED CHARGES.
- Read Your Service Agreement. Internet service—particularly if it's bundled into your phone and cable bill—can be tricky to cancel. ...
- Call Your Internet Service Provider. ...
- Confirm the Details of Your Terminated Contract. ...
- Return Your Old Equipment. ...
- Sign With a New Service Provider.
Drop off the box.
Bring it to Walgreens, FedEx Office or any authorized FedEx location. Don't use a FedEx Drop Box. Remember to ask for a receipt for your shipment as proof of mailing.
If you don't return your Optimum equipment, they will charge you a fee. They can charge you the same fee for an item that is unreturned, an item that is lost, or an item that they consider to be damaged. The fees are broken down based on the type of equipment.
In general, no. Optimum and Altice don't offer the option to cancel Optimum online. Optimum's website doesn't have a button in your account to let you cancel at all. Optimum Live Chat will let you message with an Optimum agent.
You can easily return Spectrum equipment by bringing it to any UPS Store. To return your equipment to a UPS Store: Use the UPS Store Locator tool to find the store nearest you.
Finally, drop the package at your nearest Postal Service. Just like UPS, they won't charge you a dime for returning the equipment. Everything is taken care of by Spectrum.
How do I get rid of Spectrum cable box?
The best option to replace your cable box directly is with a live TV streaming service. Each offers a package of live channels you can watch on a streaming app that, with a bit of a learning curve, works just as well as (or better than) a cable box.
The best way to lower your Optimum bill is by calling Optimum customer service at +1-866-218-3259 and negotiate with the retention department.
A spokesperson for Altice said that the company notified customers of the change through their billing statement and capped the increases to “ensure that no one customer was overly impacted.” The price hikes are due to the “rising cost of programming, which continues to impact pay-tv pricing industrywide,” the ...
You may cancel Service(s) for a period up to the last day of the billing period prior to the service period that you wish to cancel, and the cancellation will be effective at the end of the then-current billing period.
If you'd like to cancel your service, call 1-800-234-3993 to get started.
| Fee | Amount |
|---|---|
| Contour HD Box | $8.50/mo. each (1st box included) |
| Basic Box | $6.00/mo. each |
| CableCARD | $6.00/mo. each |
| Essential DVR Service | $10.00/mo. for 12 months |
Is there a cancellation fee for Cox? Cox services come with a $120 cancellation fee on a one-year contract or a $240 fee on a two-year contract if you end service before your contract expires. But your cancellation fee gets lowered by $10 for every month you stay on your contract.
YOU MAY TERMINATE THIS AGREEMENT BY (I) CALLING COX CUSTOMER CARE AT THE NUMBER LOCATED ON YOUR BILL, OR (II) DISCONNECTING ANY OF YOUR CORE COX SERVICES AT ANY TIME DURING THE TERM SUBJECT TO PAYMENT OF THE APPLICABLE ETF AND ALL OTHER ACCRUED CHARGES.
Cox internet account cancellations can be done by phone or in a Cox store location from 9AM–6PM PT. Cox will prorate the final bill and only charges fees if the customer is under contract or fails to return leased equipment (modem, DVR, etc) within 10 days of cancellation.
Every TV needs a box or cable card to get Cox service. So to answer your question; yes.
Will Cox Cable work without a cable box?
As far as watching cable-TV without a Contour box, the answer is no because, as with all providers, Cox encrypts its programming, so you need to rent a Cox box to decrypt the programming.
At this time, there is not an option to purchase a cable box from us. On the upside, by renting the cable box you are able to upgrade and swap out the cable box for the same class cable box at no addition costs if the box needed to be replaced. Unfortunatly renting something isn't the same thing as leasing to own.
