If you can't access the Internet on your Android device, eitherthrough an app or a website, try these troubleshooting steps.
Signs of a bad connection
- Downloads don't start, time out, or remain at 0%.
- Google Play is stuck on "Loading..."
- You can't load web pages in a browser.
General troubleshooting tips for Android devices
- Restart your device. It might sound simple, but sometimes that's all it takes to fix a bad connection.
- If restarting doesn't work, switch between Wi-Fi and mobile data:
- Open yourSettings appand tapNetwork & internetor Connections. Depending on your device, these options may be different.
- Turn Wi-Fi off and mobile data on, and checkif there's a difference.
- If not, turn mobile data off and Wi-Fi on and check again.
- Try the troubleshooting steps below.
See Also
SBG8300: WPS Push-Button ConnectionG34/G36: WPS Push-Button ConnectionUsing WPS to connect a device to your ARRIS NVG448 gateway | SupportSBG10: WPS PBC SetupCheck mobile data & data connection
- Open your Settings appand tapNetwork & internetor Connections
Mobile data or Cellular data. - On some devices, you may need to select Data usagebefore you findthis.
- Turn Mobile data or Cellular data on. If it's already on, turn it off and on again.
- Check that there is a data indicator, like 2G, 3G, 4G, or H,next to the signal strength bars at the top of the screen.
- Sometimes this won't display if you have an active Wi-Fi connection. If this is the case, turn Wi-Fi off and check again.
Mobile data or Cellular data. 
.If you don't get a signal data indicator, you may be in an area without coverage. If you can, move to a different area, orgo outside, and check your signal again.
Tip: If this happens a lot, contact your mobile service provider.
Turn airplane mode on & off
- Open your Settings appand tapNetwork & internetor ConnectionsAirplane Mode.Depending on your device, these options may be different.
- Turn Airplane mode on.
- Wait for 10 seconds.
- Turn Airplane mode off.
- Check if the connection problems have been solved.
If you still have problems after you complete these steps, contact your mobile service provider.
Check that Wi-Fi is turned on & you're connected
- Open your Settings appand tapNetwork &Internetor ConnectionsWi-Fi.Depending on your device, these options may be different.
- Turn Wi-Fi on.
- Find the Wi-Fi connection indicator at the top of your screen .
- If this isn't displayed, or none of the bars are filled in, you may be out of range of a Wi-Fi network.
- Move closer to the router, checkif you have a stronger Wi-Fi connection, and try again.
.Restart your wireless router
If you are connecting to Wi-Fi at home, check your router's manual for instructions on how to reset it. Often you can:
- Unplug the router from the electrical outlet and make sure the lights on the router go out.
- Wait 30 seconds.
- Plug the router back in and wait 30 seconds for all the lights to come back on.
If you still have connectivity issues after you complete these steps, contact your internet service provider or the host of the Wi-Fi network.
