MyChart - Login Page (2024)

FAQs

Why can't I log into my MyChart? ›

If you try to log in unsuccessfully too many times, you might be locked out of the account. In this case, you won't be able to reset your password yourself. For help resetting passwords and regaining access to your account, please reach out to your healthcare organization's MyChart support desk.

Patients that struggle with tech have a hard time with things like Pre-Checkin. Not customizable. Very hard to customize the solution to our organization's needs while ensuring upgrades are still possible. Not able to use facial recognition to log in as a patient/user.

Some test results are not released to your MyChart account because of their sensitive nature. Your doctor determines which types of test results are able to be accessed through MyChart and which might require an in person conversation.

Note: MyChart is an Epic branded name. Your organization may use a different name for their patient portal. Access the application on your personal device. Carefully review the app's terms and conditions.

After 5 failed login attempts, you must enter your full MyChart password to log in.

An email with a link to reset your password will be sent to the email address you used when signing up for MyChart. If you do not have a valid email address on file, contact the MyChart help desk at 800-318-4246. They will help you regain access to your MyChart account.

Limited internet access - Approximately 25% of patients cited a lack of internet access as a barrier to using patient portals. Privacy concerns - Privacy and security concerns were expressed by 22% of patients, particularly those in certain demographic groups such as patients over the age of 40 and Hispanics.

MyChart gives you access to your health information and a direct connection to your care team, with tools to help you actively participate in your care.

Con: Healthcare data security concerns

A patient portal may be just one more place for a potential hacker or healthcare data thief to access a patient's data, leaving that patient liable to identity theft. However, with appropriate safeguards, these concerns can be kept at a minimum.

Understanding MyChart messaging

Multiple members of your care team may view MyChart messages in order to get an appropriate and efficient response; this may include nurses or advance practice clinicians other than your primary care provider (PCP).

Do biopsy results show on MyChart? ›

Getting Your Breast Biopsy Results

Results will be in your medical record, sent to your doctor, and available for you in MyChart on the day the pathologist completes the report.

All lab results are compared to a standard guideline for what is considered “within normal range.” These standards were developed as a guide but are not absolute. You will see an exclamation point (!) next to the result if it's outside of the normal range, but that isn't necessarily a cause for concern.

Healthcare systems use Epic for keeping clinical records and handling patient scheduling, billing, registration, and more.

What Internet browser should I use? MyChart works best on up to date browsers such as Microsoft Edge, Mozilla Firefox, Safari and Google Chrome.

Notes are shared with patients in MyChart as soon as a provider signs them.

Most likely, you have tried to access your MyChart account 5 times in a row using the wrong password. If you do this, for security purposes, your account is disabled. If your account becomes disabled, you should call 740-454-5008.

If you have an e-mail address on file then your MyChart Username will be sent to your e-mail account. If you do not remember any of this information, or you do not have a valid e-mail address on file, you will have to contact Customer Support at 1-833-395-2035 to help you regain access to your MyChart account.

If you are experiencing problems such as being logged out immediately after logging in, an extension or add-on in your web browser may be causing problems with MyChart. Use the links below to learn how to disable extensions and add-ons in some of the most popular web browsers.

What do I need to use MyChart? You need access to a computer or mobile device connected to the Internet and an up-to-date browser (such as Edge, Chrome, Firefox, or Safari). You can also use the MyChart mobile app on a mobile device.