Specific (2024)

Básico (Basic) Ticket

Available for Ave, Intercity, Euromed and Alvia services.

You must enter the personal data requested when buying your ticket. All tickets are individual tickets. The passenger's name and surname must appear on the ticket, partly showing the ID card or other identification document. Renfe Viajeros (Renfe Passengers) may request identification from passengers, in the form of a valid ID card with a photograph (national ID card, driver's licence, residence card, passport; a family record book is accepted for minors under the age of 14).

Type of Standard seat.

Changes and Cancellations

Changes

Not allowed within the initial features of the Básico Ticket.

This Add-on is not available for the Básico Ticket.

Change ticket holder

Not available

Cancellations

These tickets are non-refundable.In any case, it is technically possible to cancel the ticket using the usual channels, bearing in mind that, as indicated, the amount will not be refunded.

No single add-ons can be cancelled.

Graphic seat selection

Not available within the initial features of the Básico Ticket.

It is available if you buy the “Graphic seat selection” add-on.

Luggage

Right to 3 pieces of luggage, with a weight of 25 kg, 290 cm 85x55x35 cm. (height-width-depth)

Pets

Not available within the initial features of the Básico Ticket.

Available when you buy the “Pets” add-on.

“Bicycle” add-on

To travel on any AVE (high-speed), Alvia, Euromed or Intercity service with a bicycle or other personal mobility device that has to be transported as special luggage, an add-on must be paid. This add-on is available when purchasing the passenger's ticket or at a later date and may be subject to a limit on the number of bicycles per train.

For bicycles transported as hand luggage, the add on is not payable. The measures for determining whether the bicycle can be transported as hand luggage or special luggage, as well as the commercial conditions for its transportation, can be consulted by clicking on "Hand luggage – Special luggage" on this page.

Food and drinks

Not included.

Missed Trains

Not allowed.

Remember...

Passengers need to show the ticket alongside valid documents proving they are eligible for the discounts, and keep them until the end of the journey. In addition, they must have their identity document with them.

Elige Estándar Ticket

Available for Ave, Intercity, Euromed and Alvia services.

You must enter the personal data requested when buying your ticket. All tickets are individual tickets. The passenger's name and surname must appear on the ticket, partly showing the ID card or other identification document. Renfe Viajeros (Renfe Passengers) may request identification from passengers, in the form of a valid ID card with a photograph (national ID card, driver's licence, residence card, passport; a family record book is accepted for minors under the age of 14).

Type of Standard seat.

Changes and Cancellations

Changes

Changes to Choose tickets: The first change is free of charge. Other changes are subject to a fee of €10, plus the difference in price when compared to the new ticket, as applicable. If the new ticket is cheaper, no refund will be offered for the difference.

To improve the conditions for changes to tickets, passengers can pay the Change Add-On:

Change Add-Ons:

These add-ons are available for purchase, exclusively at the time of purchase of the ticket, and cannot be added later on.

When purchasing one of these add-ons, the customer has the option, within the deadlines established in each sales channel for these transactions, to make one change to their ticket and date subject to the change conditions determined by the type of add-on.

Add-ons to improve change conditions are inherited by the new ticket generated as part of the change. The value of the add-on in the original ticket is not refunded, rather it is consumed and the add-on is inherited by the new ticket at no cost.

Add-ons to improve change conditions do not include name changes for tickets.

When changing the ticket, the passenger can purchase the add-ons needed for the new trip, including a new "Change or Cancellation" add-on.

The specific features of add-ons are as follows:

Add-on "Unlimited free changes"

• Unlimited number of changes.
• Always free from change fees, simply pay the difference in price.
• For changes to a cheaper ticket, the face value of the resulting ticket will be the same as the face value of the original ticket, with no refund owed to the customer.
• Changes to Basic tickets are not permitted.

Add-on for "Puente AVE Changes"

• When on the same day of the trip, up to 30 minutes before the departure of the new train.
• Always free from change fees and without any difference in price (whether higher or lower).
• The face value of the new ticket always maintains the face value of the original ticket.
• Changes to Basic tickets are not permitted.
• Elige tickets can be changed for another Elige ticket.
• An Elige Confort ticket can be changed for another Elige Confort ticket.
• The add-on is not available when the purchase is made on the same day of the trip.

"Superflex Pack" add-on (unlimited free changes + Puente AVE changes)

• Unlimited number of changes.
• Always free from change fees.
• Changes to a train departing on the same day of the trip, up to 30 minutes before the departure of the new train, without any difference in price (either higher or lower). In this case, the face value of the new ticket always maintains the face value of the original ticket.
• For changes to a train departing on a different day, or less than 30 minutes before the departure of the new train, the passenger will be required to pay the difference to the higher price. In this case, for changes to a cheaper ticket, the face value of the resulting ticket will be the same as the face value of the original ticket, with no refund owed to the customer.
• Changes to Basic tickets are not permitted.
• The add-on is not available when the purchase is made on the same day of the trip.

Change ticket holder

For this change, the passenger need not have previously obtained the Cancellation or Change add-on. The passenger's personal details (ID card, name, surname, etc.) can be changed only once,covering the corresponding cost for the Elige (Pick & Mix) Ticket option. If the ticket has a fare with identification documents, the holder cannot be changed, a normal change must be made. The change of holder does not allow a change of fare.

The holder can also be changed during a change, in this case included in the price of the Cancellation or Change add-on.

Cancellations

Cancellation. 30% of the value of the ticket.

To improve the conditions for the cancellation of tickets, passengers can pay the Cancellation Add-On:

Cancellation Add-ons:

These add-ons are available for purchase, exclusively at the time of purchase of the ticket, and cannot be added later on.

When purchasing this add-on, the passenger has the option, within the deadlines established in each sales channel for these transactions, to cancel the ticket subject to the cancellation conditions defined for the type of add-on.

When you carry out the cancellation process, the sales system will reimburse the amount of the transport minus the percentage of the corresponding cancellation fee.

When a ticket is cancelled, all of the associated add-ons are also cancelled, even if these have been purchased after the purchase of the ticket.

No refund will be made on the amount of the add-ons for improving cancellation conditions, while 100% of the amount of the other add-ons will be refunded.

No single add-ons can be cancelled.

The specific features of add-ons are as follows:

"Full Refund" Add-on

• A refund is offered of 100% of the amount paid, with the exception of the price paid to improve the cancellation conditions, when the passenger cancels up to 7 calendar days before the departure of the train.
• If the cancellation occurs during the final 7 days before the departure of the train, and up until the deadline established for each sales channel, 95% of the amount is refunded after deducting the price of the "Full Refund" add-on.

"Superflex Pack" Add-on

• A refund is offered of 100% of the amount paid, with the exception of the price paid to improve the cancellation conditions, when the passenger cancels up to 7 calendar days before the departure of the train.
• If the cancellation occurs during the final 7 calendar days before the departure of the train, and up until the deadline established for each sales channel, 95% of the amount is refunded after deducting the price of the "Pack Superflex" add-on.

Graphic seat selection

Not available within the initial features of the Elige (Pick & Mix) Ticket.

It is available if you buy the “Graphic seat selection” add-on.

Luggage

Right to 3 pieces of luggage, with a weight of 25 kg, 290 cm 85x55x35 cm. (height-width-depth)

Pets

Available when you buy the “Pets” add-on.

“Bicycle” add-on

To travel on any AVE (high-speed), Alvia, Euromed or Intercity service with a bicycle or other personal mobility device that has to be transported as special luggage, an add-on must be paid. This add-on is available when purchasing the passenger's ticket or at a later date and may be subject to a limit on the number of bicycles per train.

For bicycles transported as hand luggage, the add on is not payable. The measures for determining whether the bicycle can be transported as hand luggage or special luggage, as well as the commercial conditions for its transportation, can be consulted by clicking on "Hand luggage – Special luggage" on this page.

"Food and drinks" add-on

This add-on will be available on all AVE, Euromed trains and on a number of Alvia and Intercity trains. It will also be offered in the Silent Carriage.

The add-on can be purchased from www.renfe.com, travel agencies in person, ticket offices, over the phone, and in the near future, on the Renfe app, up to 12 hours before the train departs from the departure station, at the time of purchase or afterwards. As regards requests to purchase tickets with food for travel dates beyond the availability date of the add-on, a message will be shown indicating that there are no menus available, however, that they can be added later as the date of travel approaches and they are available for purchase.

Only one add-on per ticket is allowed.

The terms and conditions and deadlines for cancellations and changes are those associated with the Elige and Elige Confort option, or the add-ons purchased.

You cannot cancel the food and drinks add-on by itself. The food and drinks add-on can be cancelled with the ticket, but not changed. If you cancel your ticket, the full value of the food and drinks add-on will be refunded, provided that it is cancelled 12 hours before the train departs. As part of ticket changes, the add-on must be requested again, at least 12 hours before the train departs the departure station.

It is not possible to pay using loyalty programme points.For round-trip purchases, just one payment transaction made; therefore, if at least one of the routes does not accept loyalty programme points, it will not be possible to pay using your points.

The ticket will feature the add-on and the simplified invoice page will show the name of the menu.

Menu options:

The options of breakfast, aperitif/snack and lunch/dinner are available. You can choose between all the options regardless of the time of travel. This food and drinks offer will appear in graphic form and detailed on the Renfe website.

The menu consists of a complete, box-type pack, including a drink and dessert. The names of the menus are as follows: Continental, Mediterranean, Snack, Aperitif, Iberian and Italian.

The box is served to your seat. The crew will ask the customer for their choice of drink, and take the box with the drink to them.

Missed Trains

Payment of 30% of the new ticket

Remember...

Passengers need to show the ticket alongside valid documents proving they are eligible for the discounts, and keep them until the end of the journey. In addition, they must have their identity document with them.

Elige Confort Ticket

Available for Ave, Intercity, Euromed and Alvia services.

You must enter the personal data requested when buying your ticket. All tickets are individual tickets. The passenger's name and surname must appear on the ticket, partly showing the ID card or other identification document. Renfe Viajeros (Renfe Passengers) may request identification from passengers, in the form of a valid ID card with a photograph (national ID card, driver's licence, residence card, passport; a family record book is accepted for minors under the age of 14).

Type of Comfort Seat.

Changes and Cancellations

Changes

Changes to Choose tickets: The first change is free of charge. Other changes are subject to a fee of €10, plus the difference in price when compared to the new ticket, as applicable. If the new ticket is cheaper, no refund will be offered for the difference.

To improve the conditions for changes to tickets, passengers can pay the Change Add-On:

Change Add-Ons:

These add-ons are available for purchase, exclusively at the time of purchase of the ticket, and cannot be added later on.

When purchasing one of these add-ons, the customer has the option, within the deadlines established in each sales channel for these transactions, to make one change to their ticket and date subject to the change conditions determined by the type of add-on.

Add-ons to improve change conditions are inherited by the new ticket generated as part of the change. The value of the add-on in the original ticket is not refunded, rather it is consumed and the add-on is inherited by the new ticket at no cost.

Add-ons to improve change conditions do not include name changes for tickets.

When changing the ticket, the passenger can purchase the add-ons needed for the new trip, including a new "Change or Cancellation" add-on.

The specific features of add-ons are as follows:

Add-on "Unlimited free changes"

• Unlimited number of changes.
• Always free from change fees, simply pay the difference in price.
• For changes to a cheaper ticket, the face value of the resulting ticket will be the same as the face value of the original ticket, with no refund owed to the customer.
• Changes to Basic tickets are not permitted.

Add-on for "Puente AVE Changes"

• When on the same day of the trip, up to 30 minutes before the departure of the new train.
• Always free from change fees and without any difference in price (whether higher or lower).
• The face value of the new ticket always maintains the face value of the original ticket.
• Changes to Basic tickets are not permitted.
• Elige tickets can be changed for another Elige ticket.
• An Elige Confort ticket can be changed for another Elige Confort ticket.
• The add-on is not available when the purchase is made on the same day of the trip.

"Superflex Pack" add-on (unlimited free changes + Puente AVE changes)

• Unlimited number of changes.
• Always free from change fees.
• Changes to a train departing on the same day of the trip, up to 30 minutes before the departure of the new train, without any difference in price (either higher or lower). In this case, the face value of the new ticket always maintains the face value of the original ticket.
• For changes to a train departing on a different day, or less than 30 minutes before the departure of the new train, the passenger will be required to pay the difference to the higher price. In this case, for changes to a cheaper ticket, the face value of the resulting ticket will be the same as the face value of the original ticket, with no refund owed to the customer.
• Changes to Basic tickets are not permitted.
• The add-on is not available when the purchase is made on the same day of the trip.

Change ticket holder

For this change, the passenger need not have previously obtained the Cancellation or Change add-on. The passenger's personal details (ID card, name, surname, etc.) can be changed only once,covering the corresponding cost for the Elige (Pick & Mix) Ticket option. If the ticket has a fare with identification documents, the holder cannot be changed, a normal change must be made. The change of holder does not allow a change of fare.

The holder can also be changed during a change, in this case included in the price of the Cancellation or Change add-on.

Cancellations

Cancellation. 30% of the value of the ticket.

To improve the conditions for the cancellation of tickets, passengers can pay the Cancellation Add-On:

Cancellation Add-ons:

These add-ons are available for purchase, exclusively at the time of purchase of the ticket, and cannot be added later on.

When purchasing this add-on, the passenger has the option, within the deadlines established in each sales channel for these transactions, to cancel the ticket subject to the cancellation conditions defined for the type of add-on.

When you carry out the cancellation process, the sales system will reimburse the amount of the transport minus the percentage of the corresponding cancellation fee.

When a ticket is cancelled, all of the associated add-ons are also cancelled, even if these have been purchased after the purchase of the ticket.

No refund will be made on the amount of the add-ons for improving cancellation conditions, while 100% of the amount of the other add-ons will be refunded.

No single add-ons can be cancelled.

The specific features of add-ons are as follows:

"Full Refund" Add-on

• A refund is offered of 100% of the amount paid, with the exception of the price paid to improve the cancellation conditions, when the passenger cancels up to 7 calendar days before the departure of the train.
• If the cancellation occurs during the final 7 days before the departure of the train, and up until the deadline established for each sales channel, 95% of the amount is refunded after deducting the price of the "Full Refund" add-on.

"Superflex Pack" Add-on

• A refund is offered of 100% of the amount paid, with the exception of the price paid to improve the cancellation conditions, when the passenger cancels up to 7 calendar days before the departure of the train.
• If the cancellation occurs during the final 7 calendar days before the departure of the train, and up until the deadline established for each sales channel, 95% of the amount is refunded after deducting the price of the "Pack Superflex" add-on.

Graphic seat selection

Not available within the initial features of the Elige (Pick & Mix) Ticket.

It is available if you buy the “Graphic seat selection” add-on.

Luggage

Right to 3 pieces of luggage, with a weight of 25 kg, 290 cm 85x55x35 cm. (height-width-depth)

Pets

Available when you buy the “Pets” add-on.

“Bicycle” add-on

To travel on any AVE (high-speed), Alvia, Euromed or Intercity service with a bicycle or other personal mobility device that has to be transported as special luggage, an add-on must be paid. This add-on is available when purchasing the passenger's ticket or at a later date and may be subject to a limit on the number of bicycles per train.

For bicycles transported as hand luggage, the add on is not payable. The measures for determining whether the bicycle can be transported as hand luggage or special luggage, as well as the commercial conditions for its transportation, can be consulted by clicking on "Hand luggage – Special luggage" on this page.

"Food and drinks" add-on

This add-on will be available on all AVE, Euromed trains and on a number of Alvia and Intercity trains. It will also be offered in the Silent Carriage.

The add-on can be purchased from www.renfe.com, travel agencies in person, ticket offices, over the phone, and in the near future, on the Renfe app, up to 12 hours before the train departs from the departure station, at the time of purchase or afterwards. As regards requests to purchase tickets with food for travel dates beyond the availability date of the add-on, a message will be shown indicating that there are no menus available, however, that they can be added later as the date of travel approaches and they are available for purchase.

Only one add-on per ticket is allowed.

The terms and conditions and deadlines for cancellations and changes are those associated with the Elige and Elige Confort option, or the add-ons purchased.

You cannot cancel the food and drinks add-on by itself. The food and drinks add-on can be cancelled with the ticket, but not changed. If you cancel your ticket, the full value of the food and drinks add-on will be refunded, provided that it is cancelled 12 hours before the train departs. As part of ticket changes, the add-on must be requested again, at least 12 hours before the train departs the departure station.

It is not possible to pay using loyalty programme points.For round-trip purchases, just one payment transaction made; therefore, if at least one of the routes does not accept loyalty programme points, it will not be possible to pay using your points.

The ticket will feature the add-on and the simplified invoice page will show the name of the menu.

Menu options:

The options of breakfast, aperitif/snack and lunch/dinner are available. You can choose between all the options regardless of the time of travel. This food and drinks offer will appear in graphic form and detailed on the Renfe website.

The menu consists of a complete, box-type pack, including a drink and dessert. The names of the menus are as follows: Continental, Mediterranean, Snack, Aperitif, Iberian and Italian.

The box is served to your seat. The crew will ask the customer for their choice of drink, and take the box with the drink to them.

Missed Trains

Payment of 30% of the new ticket

Remember...

Passengers need to show the ticket alongside valid documents proving they are eligible for the discounts, and keep them until the end of the journey. In addition, they must have their identity document with them.

Prémium Ticket

Available for Ave, Intercity, Euromed and Alvia services.

You must enter the personal data requested when buying your ticket. All tickets are individual tickets. The passenger's name and surname must appear on the ticket, partly showing the ID card or other identification document. Renfe Viajeros (Renfe Passengers) may request identification from passengers, in the form of a valid ID card with a photograph (national ID card, driver's licence, residence card, passport; a family record book is accepted for minors under the age of 14).

Type of Comfort Seat.

Changes and Cancellations

Changes

No fee.

In the change process, you will be able to re-purchase the add-ons you need for the new journey.

Change ticket holder

No fee.

The passenger's personal details (ID card, name, surname, etc.) can be changed only once. If the ticket has a fare with identification documents, the holder cannot be changed, a normal change must be made. The change of holder does not allow a change of fare.

You can also change the holder during the change process.

Cancellations

Cancellation. Up to seven days before the trip 0%; during the final six days before the trip, 5% of the ticket's value.

Remember...

• When you carry out the change process, you will be reimbursed the amount of the transport minus the percentage of the cancellation fee corresponding to the price option.
• No single add-ons can be cancelled.

Graphic seat selection

No charge.

Luggage

Right to 3 pieces of luggage, with a weight of 25 kg, 290 cm 85x55x35 cm. (height-width-depth)

Pets

No charge.

“Bicycle” add-on

To travel on any AVE (high-speed), Alvia, Euromed or Intercity service with a bicycle or other personal mobility device that has to be transported as special luggage, an add-on must be paid. This add-on is available when purchasing the passenger's ticket or at a later date and may be subject to a limit on the number of bicycles per train.

For bicycles transported as hand luggage, the add on is not payable. The measures for determining whether the bicycle can be transported as hand luggage or special luggage, as well as the commercial conditions for its transportation, can be consulted by clicking on "Hand luggage – Special luggage" on this page.

Food and drinks

In-seat food and drinks in the ticket price on Ave, Alvia, Euromed and Intercity trains.

Offered depending on the route and the time of day: breakfast, aperitif, lunch, snack and dinner. On short journeys, where time constraints mean the full service cannot be provided, a complimentary service consisting of a drink and a snack is available.

As an alternative to the standard food and drinks option, special menus adapted to all requirements are available: children, strict vegetarian, ovo-lacto vegetarian, gluten-free, lactose-free, Kosher, Halal, low-salt, meat-free and sugar-free.

Missed Trains

There is no charge for buying the new ticket.

Remember...

Passengers need to show the ticket alongside valid documents proving they are eligible for the discounts, and keep them until the end of the journey. In addition, they must have their identity document with them.

Return Ticket

Applies to Avant (mid-distance high-speed) trains or Regional trains.

This offer is aimed at people making return journeys using the same two stations as points of departure and arrival within a maximum period of a calendar year, from the date of purchase of the ticket.

The discount will be 20% on the General/Base fare price applied to each journey.

This discount cannot be used in conjunction with others except for the Spanish Large Family discount and those specifically indicated in the ticket’s terms and conditions.

The inbound journey must be validated at the time of purchasing the outward ticket, although it can be changed subsequently.

Sales channels

Ticket offices at Stations, www.renfe.com, Travel Agencies in person and online, Telephone Sales - Renfe Contigo 91 232 03 20, Renfe app and Ticket and Multiproduct Self-Service Machines in stations.

Changes

The tickets can be changed in their validity period, as long as the offer is still valid and the departure and arrival stations remain the same. This transaction is free.

When the price of the new ticket is higher, passengers pay the difference.

If the new ticket is cheaper, 15% will be discounted from the price difference.

In general, tickets can be changed a maximum of 3 times and always for the same departure and destination.

Cancellations

Each journey leg can be cancelled individually, at a cost of 40% of the price of the ticket cancelled.

If both legs are cancelled at the same time, the cancellation fee is 15% of the price of the cancelled tickets.

Remember...

Passengers need to show the ticket alongside valid documents proving they are eligible for the discounts, and keep them until the end of the journey. In addition, they must have their identity document with them.

Combined Cercanías

The Combined Cercanías (Commuter) ticket, when purchasing an AVE or Larga Distancia (Long Distance) ticket, enables free travel to and from the departure and arrival station with a Cercanías (Commuter) ticket (Renfe Cercanías (Commuter) and Feve Cercanías (Commuter) or Rodalíes de Catalunya) associated to the main ticket with a barcode or five-digit passcode.

Passengers may start or end their journey at any station in the following cities with Renfe Cercanías (Commuter), Feve or Rodalíes de Catalunya:

• Renfe Cercanías (Commuter): Asturias, Bilbao, Cádiz, Madrid, Malaga, Murcia/Alicante, San Sebastián, Santander, Seville, Valencia and Zaragoza.
• Feve Cercanías: Asturias, Cartagena, Bilbao and Santander.
• Rodalíes de Catalunya: Barcelona, Gerona and Tarragona.

The ticket may be obtained and used in the four hours before the departure time and in the four hours following the arrival time of the AVE or Larga Distancia (Long Distance) train, as long as the opening and closing times of the Cercanías (Commuter) service in each city allow for this, with no zone limit.

How to obtain the free associated tickets

At either the Self-Service Machines or the Cercanías (Commuter)/Rodalíes Ticket Offices, the barcode must be scanned or the 5-digit passcode shown on the AVE or Larga Distancia (Long Distance) ticket entered in order to obtain the associated ticket.

If it is not possible to obtain it from either of these locations, passengers should board the train and the ticket will be validated by the conductor or by departure station staff.

The Combined Cercanías (Commuter) ticket in no way gives passengers an entitlement to compensation for the AVE or Larga Distancia (Long Distance) ticket due to problems on the service.

Changes

The conditions established for commercial offers that apply to the purchased AVE or Larga Distancia (Long Distance) ticket will apply, bearing in mind that:

• If the change is requested for the same journey, day and number of passengers on an AVE or Larga Distancia (Long Distance) ticket, although a ticket has already been obtained for a Cercanías (Commuter) service, a new localiser will be generated with the pending journeys to issue.
• If the change is requested for a different day, journey or number of passengers on an AVE or Larga Distancia (Long Distance) ticket, and a ticket has already been obtained for a Cercanías (Commuter) service, in addition to the corresponding change fees, the price of the issued Cercanías (Commuter) tickets will be added and a new code will be generated based on the new ticket.

Cancellations

The conditions established for commercial offers that apply to the purchased AVE or Larga Distancia (Long Distance) ticket will apply, bearing in mind that:

• When an AVE or Larga Distancia (Long Distance) ticket is cancelled, and a ticket has already been issued for a Cercanías (Commuter) service, in addition to the corresponding cancellation fees, the price of the obtained Cercanías (Commuter) tickets will be added.

Remember...

Passengers need to show the ticket alongside valid documents proving they are eligible for the discounts, and keep them until the end of the journey. In addition, they must have their identity document with them.

Now with the Alicante TRAM too

You will be able to obtain a free Alicante TRAM network ticket when you purchase an AVE or Larga Distancia (Long Distance) ticket.

You can get it in the same way as the Combined Cercanías (Commuter) tickets: at the self-service machines with the 5-digit code on the ticket.

TRAM lines where this combined ticket can be used:

• L1 – Luceros / Benidorm
• L2 – Luceros / San Vicent del Raspeig
• L3 – Luceros / El Campello
• L4 – Luceros / Pl. La Coruña

Tickets can be obtained and used

• In the four hours before the AVE (high-speed) or Larga Distancia (Long Distance) train departs to Alicante
• In the four hours following the arrival of the train in Alicante

Remember...

All conditions corresponding to the TRAM ticket will be those set by the Ferrocarriles de la Generalitat valenciana at all times. The TRAM ticket in no way gives passengers any rights or compensation for the AVE or Larga Distancia (Long Distance) ticket.

Combined Train + Bus Ticket

This offer provides Renfe customers with a comprehensive transport solution through the corresponding partnerships with bus companies, creating new routes and facilitating access to passengers to the final destination.

This Combined Ticket integrates two transport contracts corresponding to two different companies in a single ticket, guaranteeing the connection between both modes of transport and which will include all the necessary data to validate the combined trip, such as the information corresponding to the route covered by each company, the schedules and the connection point.

Scope of use

AVE (high-speed), Alvia, Euromed, Intercity, Avant (mid-distance high-speed), Regional trains (Iberian gauge and metric gauge) and Cercanías (Iberian gauge and metric gauge) services. In any case, they must be included in Renfe's electronic sales system.

Ticket availability

These tickets may be purchased as soon as they are available and up to 10 hours before departure of the train for the first journey.

Sales channels

Tickets can be purchased at www.renfe.com, Travel Agencies in person, Ticket Offices in Stations and via telephone.

Tickets for this service cannot be purchased during the journey. Moreover, they cannot be booked by telephone or generated with Passbook.

Prices

The discounted price of the Combined Ticket is lower than that of the individual tickets.

The price of the ticket is calculated by adding the price of the train ticket, according to the price option or the fare chosen by the passenger, and the price of the bus ticket.

Discounts

The price of the Combined Ticket is compatible with discounts for Spanish large families, with the applicable commercial options chosen by the passenger, according to the type of train trip, except for the Group fare.

Combined Tickets are not offered to validate passes.

Add-ons

In the case of AVE (high-speed), Alvia, Euromed and Intercity trains, the only add-ons offered are "Upgrade for cancellations and changes at the ELIGE level" and "Upgrade for cancellations and changes at the PRÉMIUM level"

Ticket bearing the passenger's name

Passengers will receive named tickets for train journeys on AVE (high-speed), Alvia, Euromed or Intercity services.

Administration fees

According to the sales channel, the administration fees shall be applied to the price corresponding to the AVE (high-speed), Alvia, Euromed or Intercity rail services.

Combined Cercanías

The Combined Ticket includes CombinadoCercanías when the train journey is made on AVE (high-speed), Alvia, Euromed or Intercity trains, according to the terms and conditions established in the "CombinadoCercanías" fare.

Pets

The Combined Ticket does not allow pets.

Luggage

Passengers may carry up to 3 items of hand luggage, subject to their own care and responsibility, and it being stored in the appropriate location. The combined luggage may not weigh more than 25 kg or measure more than 290 cm (length+width+height). The largest of the three items of luggage must not exceed: 85 x 55 x 35 cm

Bicicletas

The Combined Ticket does not accept bicycles or other personal mobility elements as luggage

Changes and Cancellations

The change and cancellation conditions affect the entire ticket, with those specifically set for the fare, price option or add-on purchased for the Renfe journey fare being applicable. Changes and cancellations can be made up to 10 hours before the train departs for the first journey.

The change and cancellation fees will be applied to the amount of the single ticket under the terms and conditions established in "Changes and cancellations".

Change of ticket holder

Named tickets accept the change of ownership under the terms and conditions established for each AVE (high-speed), Alvia, Euromed or Intercity train price option.

Missed trains

The Combined Ticket does not allow passengers to purchase another Combinet Ticket in the event of "Missed Trains".

Route extension and class upgrade

The journey extension or seat or price option upgrades cannot be purchased during the journey.

Guaranteed connection

The Combined Ticket guarantees the official connection corresponding to each service at stations.

If this official transfer is missed, passengers are guaranteed to arrive at their destination by the alternative methods established for this purpose at no extra cost.

After-sales

Each company will be responsible for handling all incidents with passengers in each route, regardless of the channel through which the Combined Ticket was purchased and without prejudice to the common and shared guarantees.

As far as the Renfe route is concerned, the Combined Ticket will have the same commitment as for that established for the individual trains.

The automatic compensation system is not currently available for Combined Tickets.

Assistance service

After purchasing the ticket, assistance must be requested by calling 91 214 05 05 and exclusively on Renfe's journey.

Priority seats (H seats) are not available for the time being for these tickets.

The assistance service shall be provided only when the departure and arrival stations on the route offer this service.

The assistance service shall be provided from and to the meeting points established at the stations offering this service.

Loyalty Programme

Passengers purchasing the Combined Ticket can enjoy the benefits of the loyalty programme, provided that these are offered for the corresponding rail service.

Likewise, it can be purchased with points if the rail service allows it.

Changes

Tickets issued through a centralised ticket sales system (with or without reservation) can be changed, unless there are any restrictions on the specific conditions of the price option or Special Fare to which the ticket is subject.

Tickets issued by a non-centralised sales system of Cercanías, Rodalies (Commuter) and Regional trains (Iberian gauge), do not accept changes.

A certain number of changes can be made on tickets purchased, which will vary according to the service selected.

These transactions must meet the following conditions: the departure and arrival of the original ticket cannot be modified; the ticket to be changed must be a valid ticket; the date of the new ticket requested must be within the advance sale period; the fare applied allows the ticket to be changed; the deadlines established for each sales channel are met and that the new train must have available seats for the requested date.

The refund or payment generated by a ticket change process will be processed through the same means of payment that was used to purchase the ticket, unless expressly otherwise stated.

In the case of changes with additional expenses, Renfe shall not store any information about the card used to pay for the original ticket, so the amount of the original ticket will be refunded, excluding the change fees, if any, to the card used to purchase the ticket. A new charge for the total amount of the new ticket will be made, which can be paid with any card, i.e., the previous card or a new one, to be chosen by the customer.

Avant (mid-distance high-speed) and Regional trains (Iberian gauge)

A maximum of three change operations can be made.

Change for the same day: no change fees.

Change for different day: 10% of the amount of the ticket to be changed, with a minimum of 1 euro per ticket in the case of Regional trains (Iberian gauge).

When the ticket is changed for a more expensive one, the difference will be paid, plus a charge if it is changed for another day.

In general, if the changed ticket is cheaper, 15% will be discounted as cancellation fees from the price difference after any applicable change fees are applied.

Certain commercial fares may have more restrictive or exclusive change conditions, and with higher change fees, which will be notified in the corresponding Special Fare terms and conditions.

Change of holder of the personalised ticket

The personalised ticket accepts the passenger details to be changed once at no cost, regardless of the fare, provided that this is the first time that there is a change of holder and that the holder was not already changed. The change of holder will use up one of the three available change procedures.

AVE (high-speed), Alvia, Euromed and Intercity.

Tickets for AVE (high-speed), Alvia, Euromed and Intercity trains may only be changed when the selected price option includes this, or the add-on to improve change conditions has been purchased, except for those fares that are expressly indicated.

Changes to Basic tickets are not permitted.

New AVE (high-speed) and AVE and Larga Distancia (long distance high-speed) tickets will be issued with no administration fees. The passenger will only be required to pay the corresponding change fees.

For changes to a cheaper ticket, the face value of the resulting ticket will be the same as the face value of the original ticket, with no refund owed to the customer.

For changes to a higher-priced ticket, the face value of the resulting ticket will be actual value of the new ticket.

For changes from Alvia, Euromed and Intercity tickets to Avant and Media Distancia Convencional (Conventional Mid-distance) train tickets, the new ticket will have the face value corresponding to the new train and any differences to be charged or refunded will be settled. For changes to AVLO trains, the new ticket will maintain the face value of the original ticket.

Add-ons to improve change conditions

These add-ons are available for purchase, exclusively at the time of purchase of the ticket, and cannot be added later on.

When purchasing one of these add-ons, the customer has the option, within the deadlines established in each sales channel for these transactions, to make one change to their ticket and date subject to the change conditions determined by the type of add-on.

Add-ons to improve change conditions are inherited by the new ticket generated as part of the change. The value of the add-on in the original ticket is not refunded, rather it is consumed and the add-on is inherited by the new ticket at no cost.

Add-ons to improve change conditions do not include name changes for tickets.

The specific features of add-ons are as follows:

Add-on "Unlimited free changes"

• Unlimited number of changes.
• Always free from change fees, simply pay the difference in price.
• For changes to a cheaper ticket, the face value of the resulting ticket will be the same as the face value of the original ticket, with no refund owed to the customer.
• Changes to Basic tickets are not permitted.

Add-on for "Puente AVE Changes"

• When on the same day of the trip, up to 30 minutes before the departure of the new train.
• Always free from change fees and without any difference in price (whether higher or lower).
• The face value of the new ticket always maintains the face value of the original ticket.
• Changes to Basic tickets are not permitted.
• Elige tickets can be changed for another Elige ticket.
• An Elige Confort ticket can be changed for another Elige Confort ticket.
• The add-on is not available when the purchase is made on the same day of the trip.

"Superflex Pack" add-on (unlimited free changes + last minute changes)

• Unlimited number of changes.
• Always free from change fees.
• Changes to a train departing on the same day of the trip, up to 30 minutes before the departure of the new train, without any difference in price (either higher or lower). In this case, the face value of the new ticket always maintains the face value of the original ticket.
• For changes to a train departing on a different day, or less than 30 minutes before the departure of the new train, the passenger will be required to pay the difference to the higher price. In this case, for changes to a cheaper ticket, the face value of the resulting ticket will be the same as the face value of the original ticket, with no refund owed to the customer.
• Changes to Basic tickets are not permitted.

Change of holder of a named ticket

The passenger's personal data may be changed (ID number, name, surname, etc.) once subject to a variable fee depending on the price option chosen, as part of a specific change of holder process. The change of holder does not accept fare, train or schedule changes.

The change operation that allows the passenger to change train and date does cover changes to the ticket holder.

Cancellations

In general, any ticket may be cancelled within the validity period, according to the provisions and deadlines established for each sales channel, listed in the annex to these regulations, unless specific limits are established in the terms and conditions of the price option of Special Fare to which the ticket is subject.

In the case of cancellations free-of-charge due to issuer errors or within the grace period established for certain sales channels, 100% of the amount of the ticket (TOTAL) will be refunded, including the applicable administration fees. The grace period for purchases at Renfe.com is 2 hours from the time of purchase.

Tickets for Media Distancia (Mid-distance) (Iberian gauge), Cercanías and Rodalies trains issued by a non-centralised seat allocation system may only be cancelled if they have been purchased by mistake within two hours of the time of purchase.

In general, a multi-trip ticket (passes, etc.) can only be cancelled before it is used and provided that no other procedures have been carried out with the ticket. There is no charge for cancelling validations, except when a payment is made in the validation for a higher fare or class. In these cases, a 15% cancellation fee will be applied. The specific terms and conditions for each title will be notified in its corresponding Special Fare.

The amount of the cancelled ticket will be refunded using the same form of payment as that used to purchase the ticket, unless otherwise stated.

Avant (mid-distance high-speed), Regional trains (Iberian gauge), Cercanías and Rodalies (Commuter)

In general, tickets can be cancelled with a 15% fee corresponding to the price of the cancelled ticket. Any applicable ticket administration fees will not be reimbursed. Some commercial fares may have more restrictive cancellation conditions and with a higher percentage of cancellation fees.

AVE, Alvia, Euromed and Intercity

Tickets for AVE (high-speed), Alvia, Euromed and Intercity trains may only be cancelled when the selected price option includes this, or the add-on to improve cancellation conditions has been purchased, except for those fares that are expressly indicated.

During cancellation, the sale system will return the fare minus the percentage of the cancellation fee corresponding to the price option or add-on purchased.

Add-ons to improve cancellation conditions

These add-ons are available for purchase, exclusively at the time of purchase of the ticket, and cannot be added later on.

When purchasing this add-on, the passenger has the option, within the deadlines established in each sales channel for these transactions, to cancel the ticket subject to the cancellation conditions defined for the type of add-on.

When a ticket is cancelled, all of the associated add-ons are also cancelled, even if these have been purchased after the purchase of the ticket.

No refund will be made on the amount of the add-ons for improving cancellation conditions, while 100% of the amount of the other add-ons will be refunded.

No single add-ons can be cancelled.

The specific features of add-ons are as follows:

"Full Refund" Add-on and "Pack Superflex" Add-on

• A refund is offered of 100% of the amount paid, with the exception of the price paid to improve the cancellation conditions, when the passenger cancels up to 7 calendar days before the departure of the train.
  
• If the ticket is cancelled during the final 7 calendar days, and until the deadline established for each sales channel, 95% is refunded after deducting the price of the add-on to improve the cancellation conditions.

BonoAve

Single-person, named and non-transferable pass, valid for 10 trips between two specific destinations, used for outward journeys or return journeys. BonoAve offers a discount on the reference price (100%) that allows you to always travel at the same price.

You can travel on all AVE (high-speed) trains and other services, such as Alvia, Euromed and Intercity trains travelling on Alta Velocidad (high-speed) lines and which coincide with AVE (high-speed) train routes.

This price of BonoAve cannot be used in combination with other discounts except for the Spanish Large Family discount and for others specifically indicated in the ticket’s terms and conditions.

It will be valid for 4 months from the date of purchase. During this time the first validation must be made. Once this is done, it may be used for 4 months starting from the date of first validation. If the price of the pass changes during the period of validity, the unused journeys will be valid until the pass expires with no price changes.

Seat selection is allowed free of charge.

The different BonoAve types are as follows:

• BonoAve Confort: BonoAve Confort pass holders can validate the ticket for a Comfort or Standard seat type without any right to compensation in the case of the latter.
• BonoAveEstándar: BonoAve Estándar pass holders can purchase their ticket for Standard and Comfort seat types; in the case of the latter, they must pay the difference in price, according to the reference price (100%).

Ticket validations for the Comfort seat do not entitle the passenger to receive free food and drinks in case the train offers this service.

Sales Channels for Passes

They may be purchased at Ticket offices at Stations, www.renfe.com, Travel Agencies in person, Telephone Sales - Renfe Contigo 912 320 320.

Pass Cancellation

The Pass may only be cancelled free of charge if it has not been used.

If the Pass has been used for any transaction, but no journey has been made on it, it may be cancelled with payment of a cancellation fee of 15% of its price.

Ticket offices at stations can be used to cancel BonoAve passes purchased through any of the sales channels.

Travel Agencies in person can only be used to cancel passes purchased via this channel.

Journey validation

The pass must be validated for each trip; max. one passenger per train and day.

This can be done at ticket offices in stations, www.renfe.com, travel agencies, telephone sales - Renfe Contigo 91 232 03 20, Multiproduct Self-service Machines and on the Renfe app.

Changes

Validations cannot be changed.

Cancelling the trip validations

A booking validation can be cancelled at no cost.

The maximum period for cancelling the validation before the expected departure time of the train varies depending on the channel through which the cancellation is made :

• Ticket offices at stations and travel agencies, in person: 5 minutes.
• Multiproduct Self-service Machines: 15 minutes.
• www.renfe.com and Renfe app: 30 minutes.
• Phone sales: 6 hours.

Pets and bicycles

Validated passes allow the purchase of the pet and bicycle add-ons.

The price for the pet add-on corresponds to 25% of the reference price (100%) of the train and journey in a Standard seat, regardless of the type of seat for which the passenger validates the trip.

Boarding control and control during the journey

The passenger will be asked to present the ticket (trip validation) along with the pass at the boarding control gate or on board the train, and will be asked to keep both until the end of the trip.

In addition, train or station staff may ask pass holders to show their identity document. If the passenger cannot provide these documents, they will be asked to use any possible means to do so at the boarding control gate or on the train. In any case, the passenger can validate the ticket at a ticket office.

If the passenger cannot provide any of the above documents on the train, they will be considered as a passenger without a valid ticket to travel.

Extending the journey

The route may be extended, after notifying the intervention/supervision staff on board the train and checking the seat availability, paying for the new journey at the reference price (100%) on the spot and in cash.

Seat type upgrades

The type of seat may be upgraded, after notifying the intervention/supervision staff on board the train and checking the seat availability, paying the difference between the price of the new seat at the reference price (100%) minus 1/10 of the pass amount on the spot and in cash.

Theft, loss or deterioration of the pass

The passenger must go to a ticket office and provide the corresponding documents as proof of identity before a BonoAve or BonoAve Flexible can be issued and updated with the trips made.

Loyalty Programme

Trips made with these passes are not eligible to benefit from the loyalty programme.

Missed Trains

In case of missed trains for reasons not attributable to Renfe, and for those passengers arriving at the departure station within a maximum limit of 30 minutes (starting from the expected train departure time), passengers will be offered the possibility of travelling on the next train with free seats, paying 20% of the price of the new ticket calculated at the reference price (100%), if travelling in the same or a lower class seat than the one on the original ticket.

Other terms and conditions

These regulations do not cover Special Rates and/or General Terms Conditions related to AVE and Larga Distancia (long distance high-speed) trains.

Remember...

Passengers need to show the BonoAve alongside the booking validation and valid documents proving they are eligible for other discounts, and keep them until the end of the journey. In addition, they must have their identity document with them.

BonoAve Flexible

A personal, named, non-transferable pass, valid for 10 journeys, allowing different departure and arrival stations to be combined. It has a single price, depending on the type.

You can travel on all AVE (high-speed) trains and other services, such as Alvia, Euromed and Intercity trains travelling on Alta Velocidad (high-speed) lines and which coincide with AVE (high-speed) train routes.

This price of BonoAve Flexible cannot be used in combination with other discounts except for the Spanish Large Family discount and for others specifically indicated in the ticket’s terms and conditions.

It will be valid for 4 months from the date of purchase. During this time the first validation must be made. Once this is done, it may be used for 4 months starting from the date of first validation. If the price of the pass changes during the period of validity, the unused journeys will be valid until the pass expires with no price changes.

Seat selection is allowed free of charge.

Different types of BonoAVE Flexible:

• BonoAveFlexible Confort.: BonoAve Flexible Confort pass holders can validate the ticket for a Comfort or Standard seat type without any right to compensation in the case of the latter.
• BonoAve Flexible Estándar: BonoAve Flexible Estándar pass holders can purchase their ticket for Standard and Comfort seat types; in the case of the latter, they must pay the difference in price, according to the reference price (100%).

Ticket validations for the Comfort seat do not entitle the passenger to receive free food and drinks in case the train offers this service.

Sales Channels for Passes

They may be purchased at Ticket offices at Stations, www.renfe.com, Travel Agencies in person, Telephone Sales - Renfe Contigo 912 320 320.

Pass Cancellation

The Pass may only be cancelled free of charge if it has not been used.

If the Pass has been used for any transaction, but no journey has been made on it, it may be cancelled with payment of a cancellation fee of 15% of its price.

Ticket offices at stations can be used to cancel BonoAve Flexible passes purchased through any of the sales channels.

Travel Agencies in person can only be used to cancel passes purchased via this channel.

Journey validation

The pass must be validated for each trip; max. one passenger per train and day.

This can be done at ticket offices in stations, www.renfe.com, travel agencies, telephone sales - Renfe Contigo 91 232 03 20, Multiproduct Self-service Machines and on the Renfe app.

Changes

Validations cannot be changed.

Cancelling the trip validations

A booking validation can be cancelled at no cost.

The maximum period for cancelling the validation before the expected departure time of the train varies depending on the channel through which the cancellation is made :

• Ticket offices at stations and travel agencies, in person: 5 minutes.
• Multiproduct Self-service Machines: 15 minutes.
• www.renfe.com and Renfe app: 30 minutes.
• Phone sales: 6 hours.

Pets and bicycles

Validated passes allow the purchase of the pet and bicycle add-ons.

The price for the pet add-on corresponds to 25% of the reference price (100%) of the train and journey in a Standard seat, regardless of the type of seat for which the passenger validates the trip.

Boarding control and control during the journey

The passenger will be asked to present the ticket (trip validation) along with the pass at the boarding control gate or on board the train, and will be asked to keep both until the end of the trip.

In addition, train or station staff may ask pass holders to show their identity document. If the passenger cannot provide these documents, they will be asked to use any possible means to do so at the boarding control gate or on the train. In any case, the passenger can validate the ticket at a ticket office.

If the passenger cannot provide any of the above documents on the train, they will be considered as a passenger without a valid ticket to travel.

Extending the journey

The route may be extended, after notifying the intervention/supervision staff on board the train and checking the seat availability, paying for the new journey at the reference price (100%) on the spot and in cash.

Seat type upgrades

The type of seat may be upgraded, after notifying the intervention/supervision staff on board the train and checking the seat availability, paying the difference between the price of the new seat at the reference price (100%) minus 1/10 of the pass amount on the spot and in cash.

Theft, loss or deterioration of the pass

The passenger must go to a ticket office and provide the corresponding documents as proof of identity before a BonoAve or BonoAve Flexible can be issued and updated with the trips made.

Loyalty Programme

Trips made with these passes are not eligible to benefit from the loyalty programme.

Missed Trains

In case of missed trains for reasons not attributable to Renfe, and for those passengers arriving at the departure station within a maximum limit of 30 minutes (starting from the expected train departure time), passengers will be offered the possibility of travelling on the next train with free seats, paying 20% of the price of the new ticket calculated at the reference price (100%), if travelling in the same or a lower class seat than the one on the original ticket.

Other terms and conditions

These regulations do not cover Special Rates and/or General Terms Conditions related to AVE and Larga Distancia (long distance high-speed) trains.

Remember...

Passengers need to show the BonoAve Flexible alongside the booking validation and valid documents proving they are eligible for other discounts, and keep them until the end of the journey. In addition, they must have their identity document with them.

Bono Colaborativo

Bono Colaborativo Multi-person, name and non-transferrable pass, valid for 8 trips between two specific destinations, can be used for outward journeys or return trips and accepting up to 4 holders. Bono Colaborativo offers a discount on the reference price (100%) that allows you to always travel at the same price.

Trips can be made on all AVE (high-speed), Alvia, Euromed and Intercity trains.

It will be valid for 4 months from the date of purchase. During this time the first validation must be made. Once this is done, it may be used for 4 months starting from the date of first validation. If the price of the pass changes during the period of validity, the unused journeys will be valid until the pass expires with no price changes.

Different types of Bono Colaborativo:

• Bono Colaborativo Confort: Bono Colaborativo Confort pass holders can validate their ticket on their Comfort or Standard seat, in the case of the latter, without any right to compensation.
• Bono ColaborativoEstándar: Bono Colaborativo Estándar pass holders can purchase their ticket in Standard and Comfort seat types, in the case of the latter, they must pay the difference in price, with regards to the corresponding reference price (100%).

Ticket validations for the Comfort seat do not entitle the passenger to receive free food and drinks in case the train offers this service.

Sales Channels for Passes

They may be purchased at Ticket offices at Stations, www.renfe.com, Travel Agencies in person, Telephone Sales - Renfe Contigo 912 320 320.

Pass Cancellation

The Pass may only be cancelled free of charge if it has not been used.

If the Pass has been used for any transaction, but no journey has been made on it, it may be cancelled with payment of a cancellation fee of 15% of its price.

Ticket offices at stations can be used to cancel Bono Colaborativo passes purchased through any of the sales channels.

Travel Agencies can only be used to cancel passes purchased via this channel.

Validation of the booking

Ticket booking validation is obligatory for each journey.

Up to 4 validations can be carried out for the same train, corresponding to the 4 holders of the pass. Each validation must include the name of the holder who will be travelling.

Sales Channels for Booking Validation

This can be done at ticket offices in stations, www.renfe.com, travel agencies, telephone sales - Renfe Contigo 91 232 03 20, Multiproduct Self-service Machines and on the Renfe app.

Changes

Validations cannot be changed.

Cancelling the trip validation

A booking validation can be cancelled at no cost.

The maximum period for cancelling the validation before the expected departure time of the train varies depending on the channel through which the cancellation is made :

• Ticket offices at stations and travel agencies, in person: 5 minutes.
• Multiproduct Self-service Machines: 15 minutes.
• www.renfe.com and Renfe app: 30 minutes.
• Phone sales: 6 hours.

Pets and bicycles

Pass validations allow passengers to purchase the pet and bicycle add-ons. The price for travelling with a pet is 25% of the reference price (100%) of the train ticket and journey in a Standard seat, regardless of the type of seat for which the passenger validates the ticket.

Boarding control and control during the journey

The passenger will be asked to present the ticket (trip validation) along with the pass at the boarding control gate or on board the train, and will be asked to keep both until the end of the trip.

In addition, train or station staff may ask pass holders to show their identity document. If the passenger cannot provide these documents, they will be asked to use any possible means to do so at the boarding control gate or on the train. In any case, the passenger can validate the ticket at a ticket office.

If the passenger cannot provide any of the above documents on the train, they will be considered as a passenger without a valid ticket to travel.

Extending the journey

The route may be extended, after notifying the intervention/supervision staff on board the train and checking the seat availability, paying for the new journey at the reference price (100%) on the spot and in cash.

Seat type upgrades

The type of seat may be upgraded, after notifying the intervention/supervision staff on board the train and checking the seat availability, paying the difference between the price of the new seat at the reference price (100%) minus 1/8 of the pass amount on the spot and in cash.

Theft, loss or deterioration of the pass

The Bono Colaborativo cannot be re-issued.

Loyalty Programme

Trips made with this pass are not eligible to benefit from the loyalty programme.

Missed Trains

In case of missed trains for reasons not attributable to Renfe, and for those passengers arriving at the departure station within a maximum limit of 30 minutes (starting from the expected train departure time), passengers will be offered the possibility of travelling on the next train with free seats, paying 20% of the price of the new ticket calculated at the reference price (100%), if travelling in the same or a lower class seat than the one on the original ticket.

Other terms and conditions

These regulations do not cover Special Rates and/or General Terms Conditions related to AVE and Larga Distancia (long distance high-speed) trains.

Remember...

Passengers need to show the Bono Colaborativo alongside the booking validation and valid documents proving they are eligible for other discounts, and keep them until the end of the journey. In addition, they must have their identity document with them.

Renfe Spain Pass

Validity and expiry of the Renfe Spain Pass

Validity period: 6 months.

Travel period: 1 from first validation of a journey

Launched for the leisure of residents abroad

Validations

• Standard seat, will always be validated for the Elige (Pick & Mix) price option.
• Comfort seat, will be validated using the Prémium (Premium), or Elige Confort (Pick & Mix Comfort) price option if the train chosen for the journey does not have Premium.

Processing channels

• Ticket office
• Telephone number
• Website
• Agency

Change of the pass price

If the price of the Pass changes during the validity period, the unused journeys will be valid until the pass expires with no price changes.

Recovering the pass

If the Pass is lost, stolen or damaged, passengers must go to the ticket office or visit www.renfe.com to have the Pass re-issued (updated with journeys made).

Pass features

• Renfe Spain Pass is personal and non-transferable. Proof of identity with a passport is required. Only valid for persons residing outside Spain.
• Renfe Spain Pass offers travel on authorised trains (excl. berths) depending on the number of trips selected.
• Renfe Spain Pass is valid for 6 months from the date of purchase and can be used for 1 month following the date of the first trip taken.
• It is necessary to make a reservation with no charge to travel. You must bring your ticket along with a Renfe Spain Pass to access the train.
• Cancellation fee applies 24 hours after purchase. No reimbursem*nt after first journey.
• If your Renfe Spain Pass is lost, stolen or damaged, you can print out a copy.

Prices

Standard seat type

Adults:

• 4 trips: 195€
• 6 trips: 275€
• 8 trips: 300€
• 10 trips: 410€

Children:

• 4 trips: 145€
• 6 trips: 200€
• 8 trips: 255€
• 10 trips: 305€

Comfort Seat type

Adults:

• 4 trips: 270€
• 6 trips: 380€
• 8 trips: 480€
• 10 trips: 560€

Children:

• 4 trips: 200€
• 6 trips: 280€
• 8 trips: 350€
• 10 trips: 410€

Remember...

Children (aged between 4 and 13; children under 4 travel for free if they do not occupy a seat).

Changes and cancellations

Pass cancellations

• The pass may be cancelled free-of-charge within the following 24 hours from time of purchase, with a full reimbursem*nt.
• After the 24-hour grace period, there will be a 15% cancellation fee applied if the pass has not yet been used.
• No reimbursem*nts after the first journey.
• Passengers who make a journey in a class below the one stated on the pass have no right to any compensation.

Ticket cancellation

• Tickets may be cancelled free-of-charge by filling out the form at renfe.com, in Travel Agencies and at authorised stations.
• A ticket may be cancelled up to 15 minutes before the train departs the station.
• The balance of the pass is restored after cancellation.

Replacing a pass

If a pass is damaged, lost or stolen, a duplicate can be requested from authorised station ticket offices free-of-charge. The pass cannot be changed for another pass of a different type/class. Likewise, it is not possible to change a pass for another one with a different validity period.

Commitment

Pass holders have the right to request compensation if there is a delay to the schedules train arrival, train quality is unacceptable or if there is any other reasons attributable to Renfe in the same conditions as for other fares, depending on the product and train type.

Galicia Rail Pass

Single-person, named and non-transferable pass for unlimited trips in Clase Turista (Standard class) for 3 days.

It allows the holder to travel across Galicia on Larga Distancia (Long Distance), Avant (mid-distance high-speed), Regional and Feve trains (except for tourist trains), within the scope of the Autonomous Community of Galicia.

The Pass must be validated for each trip; max. one passenger per train and day. This may be done at the Ticket offices in Stations.

The tickets for Metric Gauge trains can only be validated at the ticket offices of stations with Metric Gauge trains operating. If the trip cannot be validated like this, it must be requested on board the train to the intervention/supervision staff.

Validity period

7 days from the date of purchase of the Pass.

Period of use

3 days on a row from the time of validation. It can be used during weekends (Friday to Sunday), long weekends and holidays. During the summer season, from 1 June to 30 September (both included), it will be valid during the seven days of the week.

Requirements for purchasing the Galicia Rail Pass

• Present a Larga Distancia (Long Distance) ticket that has already been used, of an amount equal to or greater than €20, with Galicia as the destination. The date of the trip must be within 30 days prior to the request for the pass. The purchase of a Galicia Rail Pass is only allowed for each Larga Distancia (Long Distance) ticket.
• Present the "Compostela certificate" issued by the Pilgrim's Office of Santiago de Compostela, as well as a national identity document or passport of the beneficiary, which must be the same as that registered in this document. The "Compostela certificate" must be dated within 30 days prior to the request of the pass.
• Have a ticket for one of the tourist trains indicated below, provided that the date of the trip was within 30 days prior to the request of the pass:
  • Ruta de los Faros (route around the lighthouses).
  • Ruta de los Pazos y Jardines Históricos (route around the historical gardens and traditional manor houses)
  • Ruta del vino Ribeira Sacra delSil (Ribeira Sacra of the Sil river wine route)
  • Ruta del vino Ribeira Sacra delMiño (Ribeira Sacra of the Miño river wine route)
  • Ruta del vino Valdeorras y Ribeira Sacra (Valdeorras and the Ribeira Sacra wine route)
  • Ruta del vino Ribeiro-Rías Baixas (Ribeiro-Rías Baixas wine route)
  • Ruta de la Lamprea (lamprey route)
  • Ruta del vino Rías Baixas (Rías Baixas winde route)
  • Ruta del vino Monterrei (Monterrei wine route)
  • Ruta de los Mosteiros (monastery route)
  • Ruta por los Camiños de Santiago (route around the paths of Santiago)
  • Ruta de los Quesos de Galicia (Galician cheese route)
  • Ruta de las Mariñas (Mariñas route)

Price

Adult: 22 €

Children under 14 years of age: 5 €

PURCHASES, CHANGES AND CANCELLATIONS

PURCHASE

These passes can be purchased at the points of sale (ticket offices) in stations (except for Feve stations).

Discount

The discount cannot be used in conjunction with others, except for Spanish Large Family discounts.

PASS CHANGES AND CANCELLATIONS

The Galicia Rail Pass does not accept changes.
It can only be cancelled if the pass has not been used or validated. It can be cancelled free of charge.
The pass can be cancelled at ticket offices (except for those at Feve stations).

VALIDATION CHANGES AND CANCELLATIONS

A validation made within the time limits established for the sales channel can be changed or cancelled free of charge. The terms and conditions in "Changes and Cancellations" apply for all other situations.

DAMAGE, THEFT OR LOSS OF THE PASS

The passenger must go to a ticket office (with the exception of those at Feve station) and prove their identity to cancel the previous pass and have a new one issued, which can be used according to the validity of the previous pass.

BOARDING CONTROL AND CONTROL ON BOARD THE TRAIN

The passenger will be asked to present the ticket (trip validation) along with the pass at the boarding control gate or on board the train, and will be asked to keep both until the end of the trip.

In addition, train or station staff may ask pass holders to show their identity document. If the passenger cannot provide these documents at the boarding control point, they will be asked to use any possible means to do so at the boarding control gate or on the train. In any case, the passenger can validate the ticket at a ticket office. If the passenger cannot provide any of the above documents on the train, they will be considered as a passenger without a valid ticket to travel.

EXTENDING THE JOURNEY

The journey can be extended. The new ticket can only be validated for a destination that is within the scope of this standard.

Tarjeta Plus

This pass offers a reduced price on the General/Base fare based on the journey and number of trips purchased.

The discount cannot be used in conjunction with others, except for Spanish Large Family discounts.

Although its validity period is 6 months from the date of purchase, all the journeys must be used in a maximum of 30 days from the first validated booking.

Sales Channels for Passes

Ticket offices at Stations, www.renfe.com, Travel Agencies in person and Telephone Sales - Renfe Contigo 912 320 320.

Pass Cancellation

It may only be cancelled at no cost provided it has not been used.

If the pass has been used for any transaction but no journey has been made on it, it may be cancelled with payment of a cancellation fee of 15% of the Pass price.

Ticket offices at Stations can be used to cancel the Pass purchased through any of the sales channels.

Passes purchased at Travel Agencies can only be cancelled via this channel.

Validation of the booking

Each journey must be validated; max. one passenger per train and day.

Sales Channels for booking validation

This may be done at Ticket offices in Stations, www.renfe.com, Travel Agencies in person, Telephone Sales - Renfe Contigo 91 232 03 20, Renfe app and Ticket and Multiproduct Self-Service Machines.

Changes

The booking validation cannot be changed.

Cancellation

A booking validation can be cancelled at no cost.

The maximum period for cancelling the validation before the expected departure time of the train varies depending on the channel through which the cancellation is made :

• Ticket offices at stations and travel agencies, in person: 5 minutes.
• Multiproduct Self-service Machines: 15 minutes.
• www.renfe.com and Renfe app: 30 minutes.
• Phone sales: 6 hours.

Remember...

Passengers need to show the Tarjeta Plus Card Pass alongside the booking validation and valid documents proving they are eligible for the discounts, and keep them until the end of the journey. In addition, they must have their identity document with them.

Tarjeta Plus 10 Card

The discount cannot be used in conjunction with others, except for Spanish Large Family discounts.

Although the card validity period runs for 2 months from the date of purchase, all journeys must be made in a maximum of 8 days from the first validated booking.

Sales Channels for the Card

Ticket offices at Stations, www.renfe.com, Travel Agencies in person and Telephone Sales - Renfe Contigo 912 320 320.

Cancelling the Card

It may only be cancelled free-of-charge if it has not been used.

If the pass has been used for any transaction but no journey has been made on it, it may be cancelled with payment of a cancellation fee of 15% of the Card price.

Ticket offices at Stations can be used to cancel the Card purchased through any of the sales channels.

Cards purchased at Travel Agencies can only be cancelled via this channel.

Validation of the booking

Each journey must be validated; max. one passenger per train and day.

Sales Channels for booking validation

This may be done at Ticket offices in Stations, www.renfe.com, Travel Agencies in person, Telephone Sales - Renfe Contigo 91 232 03 20, Renfe app and Ticket and Multiproduct Self-Service Machines.

Changes

The booking validation cannot be changed.

Cancellations

A booking validation can be cancelled at no cost.

The maximum period for cancelling the validation before the expected departure time of the train varies depending on the channel through which the cancellation is made :

• Ticket offices at stations and travel agencies, in person: 5 minutes.
• Multiproduct Self-service Machines: 15 minutes.
• www.renfe.com and Renfe app: 30 minutes.
• Phone sales: 6 hours.

Remember...

Passengers need to show the Tarjeta Plus 10 card alongside the booking validation and valid documents proving they are eligible for the discounts, and keep them until the end of the journey. In addition, they must have their identity document with them.

Tarjeta Plus 10 - 45

The discount cannot be used in conjunction with others, except for Spanish Large Family discounts.

Its period of use and validity is 45 days from the date of purchase of the Card.

Sales Channels for the Card

Renfe.com, Ticket offices at Stations, Travel Agencies in person and Telephone Sales - Renfe Contigo 912 320 320.

Cancelling the Card

It may only be cancelled free-of-charge if it has not been used.

If the pass has been used for any transaction but no journey has been made on it, it may be cancelled with payment of a cancellation fee of 15% of the Card price.

Ticket offices at stations can be used to cancel the Card purchased through any of the sales channels.

Cards purchased at travel agencies can only be cancelled via this channel.

Validation of the booking

Each journey must be validated; max. one passenger per train and day.

Sales Channels for booking validation

This may be done at www.renfe.com, Ticket offices in Stations, Travel Agencies in person, Telephone Sales - Renfe Contigo 91 232 03 20, Renfe app and Ticket and Multiproduct Self-Service Machines.

Changes

The booking validation cannot be changed.

Cancellation

A booking validation can be cancelled at no cost.

The maximum period for cancelling the validation before the expected departure time of the train varies depending on the channel through which the cancellation is made:

• Ticket offices at stations and travel agencies, in person: 5 minutes.
• Multiproduct Self-service Machines: 15 minutes.
• www.renfe.com and Renfe app: 30 minutes.
• Phone sales: 6 hours.

Remember...

Passengers need to show the Tarjeta Plus 10 -45 card alongside the booking validation and valid documents proving they are eligible for the discounts, and keep them until the end of the journey. In addition, they must have their identity document with them.

Tarjeta Plus 10 Estudiantes Card

The discount cannot be used in conjunction with others, except for Spanish Large Family discounts.

Although the card validity period runs for 2 months from the date of purchase, all journeys must be made in a maximum of 10 days from the first validated booking.

Sales Channels for the Card

Ticket offices at stations and travel agencies, in person.

Cancelling the Card

It may only be cancelled free-of-charge if it has not been used.

If the pass has been used for any transaction but no journey has been made on it, it may be cancelled with payment of a cancellation fee of 15% of the Card price.

Ticket offices at Stations can be used to cancel the Card purchased through any of the sales channels.

Cards purchased at Travel Agencies can only be cancelled via this channel.

Validation of the booking

Each journey must be validated; max. one passenger per train and day.

Sales Channels for booking validation

This may be done at Ticket offices in Stations, Travel Agencies in person, Telephone Sales - Renfe Contigo 91 232 03 20, Renfe app and Ticket and Multiproduct Self-Service Machines.

Changes

The booking validation cannot be changed.

Cancellation

A booking validation can be cancelled at no cost.

The maximum period for cancelling the validation before the expected departure time of the train varies depending on the channel through which the cancellation is made :

• Ticket offices at stations and travel agencies, in person: 5 minutes.
• Multiproduct Self-service Machines: 15 minutes.
• www.renfe.com and Renfe app: 30 minutes.
• Phone sales: 6 hours.

Remember...

Passengers need to show the Tarjeta Plus 10 ESTUDIANTE card alongside the booking validation and valid documents proving they are eligible for the discounts, and keep them until the end of the journey. In addition, they must have their identity document with them.

Bono 10 Regional pass

This is a single-person voucher valid for 10 return journeys, either way, on authorised Renfe Regional trains, with a price reduction on the General/Base fare, between the two stations of the journey paid for. Services operated by Renfe and managed by the Generalitat de Catalunya, are not included.

It is valid and can be used for 45 days. It shall be valid from and including the date of purchase until the number of journeys is used up or until the expiry date.

It can only be used by one passenger for the same train and on the same day. It shall be valid for the journey and train confirmed or during the 2 hours following the cancellation, if the ticket has been cancelled in a way or method that does not indicate a train and date.

No refund will be made for unused trips.

Sale of the pass

Passes are issued at station ticket offices and self-service machines.
This price cannot be used in conjunction with other discounts except for the Spanish Large Family discount and for others specifically indicated in the ticket’s terms and conditions.

Changes

No changes allowed.

Cancellation

It can only be cancelled if it has not been used for transactions.

However, it can be cancelled:

• Due to error, if it is cancelled on the day of issue, provided that no transaction has been made with the pass. In this case, no charge will be applied.
• With a cancellation charge of 15% of the ticket price, if it is cancelled on a day other than that of its issue, as long as it has not been used or, if it has been used for any validations that they have been cancelled, leaving the pass with ten journeys.

A pass can never be cancelled if any journeys have been used with it.

Journey validation

In order to travel with a Bono 10 Regional Pass, passengers must validate the pass for each journey at the station where they board the train, with a maximum of one seat per train and per day.

The station where they board the train may be any of those which appear in the pass.

Tickets can be validated at station ticket offices, self-service machines, ticket machines and, for some trains and routes, via Renfe.com and the Renfe app.

Occasionally by on-board on-route staff, when the access station is unmanned or when there are no mechanical facilities at the station to do so.

The ticket may be validated free of any charge, or a supplement may be charged, depending on the authorised train used for the journey.

Changes

The journey booking validation cannot be changed.

Cancellation

In general, there is no charge for cancelling validations, except when a payment is made in the validation for a higher fare or class. In these cases, a 15% cancellation charge will be applied to the amount paid, in accordance with the specific conditions for each fare option.

Missing or alighting the train

If the passenger misses or abandons the train at the station where the journey starts or during the course of the journey, he/she shall not be entitled to make or continue the journey on a later train as part of the missed journey that was validated, nor shall he/she be entitled to any reimbursem*nt.

Extending the journey

Passengers can extend their journey by paying a single ticket at the basic train fare for the new route, as long as they have informed the staff in charge of supervision/intervention on the route and there are seats available.

Loss or theft of the pass

No duplicate or receipt will be provided, no matter what the reason for loss or theft.

Boarding control and control during the journey

The staff in charge of boarding control and on-route supervision shall check that the passenger has entered the train with his or her duly validated pass and shall ask to see a document that justifies a reduction in the price.

Tarjeta 10 Sencilla card

This is a single-person voucher valid for 10 return journeys, either way, on authorised Renfe Regional trains, with a price reduction on the General/Base fare, between the two stations of the journey paid for. Services operated by Renfe and managed by the Generalitat de Catalunya, are not included.

The pass will be valid and can be used for 45 days. It shall be valid from and including the date of purchase until the number of journeys is used up or until the expiry date. If the prices of the Tarjeta 10 Sencilla card are changed during the validity period, the journeys not made on the Tarjeta 10 Sencilla card will be valid until the Card expires.

The Tarjeta 10 Sencilla card can only be used by a single passenger for the same train and day. It shall be valid for the journey and train confirmed or during the 2 hours following the cancellation, if the ticket has been cancelled in a way or method that does not indicate a train and date.

No refund will be made for unused trips.

Sale of the Card

The cards are issued at station ticket offices and self-service machines.

This Card price cannot be used in conjunction with other discounts except for the Spanish Large Family discount and for others specifically indicated in the ticket’s terms and conditions.

Changes

No changes allowed.

Cancellation

It can only be cancelled if it has not been used for transactions.

However, the Tarjeta 10 Sencilla card can be cancelled:

• Due to error, if it is cancelled on the day of issue, provided that no transaction has been made with the Card. In this case, no charge will be applied.
• With a cancellation charge of 15% of the ticket price, if it is cancelled on a day other than that of its issue, as long as it has not been used or, if it has been used for validations, that they have been cancelled, leaving the Card with ten journeys.

A Card with journeys that have been used can never be cancelled.

Journey validation

In order to travel with a Tarjeta 10 Sencilla Card, passengers must validate the pass for each journey at the station where they board the train, with a maximum of one seat per train and per day.

The station where they board the train may be any of those which appear in the Card.

Tickets can be validated at station ticket offices, self-service machines, ticket machines and, for some trains and routes, via Renfe.com and the Renfe app.

Occasionally by on-board on-route staff, when the access station is unmanned or when there are no mechanical facilities at the station to do so.

The ticket may be validated free of any charge, or a supplement may be charged, depending on the authorised train used for the journey.

Changes

The journey booking validation cannot be changed.

Cancellation

In general, there is no charge for cancelling validations, except when a payment is made in the validation for a higher fare or class. In these cases, a 15% cancellation charge will be applied to the amount paid, in accordance with the specific conditions for each fare option.

Missing or alighting the train

If the passenger misses or abandons the train at the station where the journey starts or during the course of the journey, he/she shall not be entitled to make or continue the journey on a later train as part of the missed journey that was validated, nor shall he/she be entitled to any reimbursem*nt.

Extending the journey

Passengers can extend their journey by paying a single ticket at the basic train fare for the new route, as long as they have informed the staff in charge of supervision/intervention on the route and there are seats available.

Loss or theft of the Card

No duplicate or receipt will be provided, no matter what the reason for loss or theft.

Boarding control and control during the journey

The staff in charge of boarding control and on-route supervision shall check that the passenger has entered the train with his or her duly validated Card and shall ask to see a document that justifies a reduction in the price.

Tarjeta 10 Libre card

This is a single-person pass valid for 10 return journeys, either way, on authorised Renfe Regional trains, with a price reduction on the General/Base fare, between the two stations of the journey paid for. Services operated by Renfe and managed by the Generalitat de Catalunya, are not included.

It is valid and can be used for 45 days. It shall be valid from and including the date of purchase until the number of journeys is used up or until the expiry date. If the prices of the Tarjeta 10 Sencilla card are changed during the validity period, the journeys not made on the Tarjeta 10 Libre card will be valid until the Card expires.

It can only be used by one passenger for the same train and on the same day. It shall be valid for the journey and train confirmed or during the 2 hours following the cancellation, if the ticket has been cancelled in a way or method that does not indicate a train and date.

No refund will be made for unused trips.

Sale of the Card

Passes are issued at station ticket offices and self-service machines.

This Card price cannot be used in conjunction with other discounts except for the Spanish Large Family discount and for others specifically indicated in the ticket’s terms and conditions.

Changes

No changes allowed.

Cancellation

It can only be cancelled if it has not been used for transactions.

However, the Tarjeta 10 Libre Card can be cancelled in the following cases:

• Due to error, if it is cancelled on the day of issue, provided that no transaction has been made with the Card. In this case, no charge will be applied.
• With a cancellation charge of 15% of the ticket price, if it is cancelled on a day other than that of its issue, as long as it has not been used or, if it has been used for validations, that they have been cancelled, leaving the Card with ten journeys.

A Card with journeys that have been used can never be cancelled.

Journey validation

In order to travel with a Tarjeta 10 Libre Card, passengers must validate the pass for each journey at the station where they board the train, with a maximum of one seat per train and per day.

The station where they board the train may be any of those which appear in the Card.

Tickets can be validated at station ticket offices, self-service machines, ticket machines and, for some trains and routes, via Renfe.com and the Renfe app.

Occasionally by on-board on-route staff, when the access station is unmanned or when there are no mechanical facilities at the station to do so.

The ticket may be validated free of any charge, or a supplement may be charged, depending on the authorised train used for the journey.

Changes

The journey booking validation cannot be changed.

Cancellation

In general, there is no charge for cancelling validations, except when a payment is made in the validation for a higher fare or class. In these cases, a 15% cancellation charge will be applied to the amount paid, in accordance with the specific conditions for each fare option.

Missing or alighting the train

If the passenger misses or abandons the train at the station where the journey starts or during the course of the journey, he/she shall not be entitled to make or continue the journey on a later train as part of the missed journey that was validated, nor shall he/she be entitled to any reimbursem*nt.

Extending the journey

Passengers can extend their journey by paying a single ticket at the basic train fare for the new route, as long as they have informed the staff in charge of supervision/intervention on the route and there are seats available.

Loss or theft of the Card

No duplicate or receipt will be provided, no matter what the reason for loss or theft.

Boarding control and control during the journey

The staff in charge of boarding control and on-route supervision shall check that the passenger has entered the train with his or her duly validated Card and shall ask to see a document that justifies a reduction in the price.

Regional Monthly Pass

This is a single-person, individual, non-transferable Pass, valid for unlimited return journeys on authorised Renfe Media Distancia (Mid-distance) trains, with a price reduction on the General/Base fare, between the two stations of the journey paid for.

Services operated by Renfe and managed by the Generalitat de Catalunya, are not included.

It is valid and can be used for one calendar month. It will be valid for every day of the calendar month paid for.

It can only be used by the pass holder for the same train on the same day. It shall be valid for the journey and train confirmed or during the 2 hours following the cancellation, if the ticket has been cancelled in a way or method that does not indicate a train and date.

This price of the pass cannot be used in conjunction with other discounts except for the Spanish Large Family discount and for others specifically indicated in the ticket’s terms and conditions.

Sale of the pass

Passes are issued at station ticket offices and self-service machines. Passengers may buy passes from the 20th day of the month prior to the month of validity until the 10th day of the month of validity.

In the sale process, passengers must enter their ID card number or the identification number of the personnel involved in the aforementioned agreements to identify the pass holder.

Changes

No changes allowed.

Cancellation

The Regional Monthly Pass can only be cancelled if it is presented before the beginning of its validity period and no transactions have been made with it.

However, it can be cancelled:

• Due to error, as long as it is cancelled on the day it is issued, after it has been issued, and no transaction has been made with the payment. In this case, no charge will be applied.
• If it is cancelled on a day other than that of its issue than a 15% cancellation charge will be applied, as long as: the validity period has not begun and no operation has been made with it or, in the event that operations to validate journeys have been carried out and are in force, these are cancelled, so that the pass has no validated journeys outstanding.

Journey validation

In order to travel with a Regional Monthly Pass, passengers must validate the pass for each journey at the station where they board the train, with a maximum of one seat per train and per day.

The station where they board the train may be either of the two which appear in the pass.
Tickets can be validated at station ticket offices, self-service machines, ticket machines and, for some trains and routes, via Renfe.com and the Renfe app.

Occasionally by on-board on-route staff, when the access station is unmanned or when there are no mechanical facilities at the station to do so.

The ticket may be validated free of any charge, or a supplement may be charged, depending on the authorised train used for the journey.

Changes

The journey booking validation cannot be changed.

Cancellation

In general, there is no charge for cancelling validations, except when a payment is made in the validation for a higher fare or class. In these cases, a 15% cancellation charge will be applied to the amount paid, in accordance with the specific conditions for each fare option.

Missing or alighting the train

If the passenger misses or abandons the train at the station where the journey starts or during the course of the journey, he/she shall not be entitled to make or continue the journey on a later train as part of the missed journey that was validated, nor shall he/she be entitled to any reimbursem*nt.

Extending the journey

Passengers can extend their journey by paying a single ticket at the basic train fare for the new route, as long as they have informed the staff in charge of supervision/intervention on the route and there are seats available.

Loss or theft of the pass

No duplicate or receipt will be provided, no matter what the reason for loss or theft.

Boarding control and control during the journey

Tarjeta Mensual 40 Sencilla card

This is a single-person, individual, non-transferable Card, valid for unlimited return journeys on authorised Renfe Media Distancia (Mid-distance) trains, with a price reduction on the General/Base fare, between the two stations of the journey paid for. Services operated by Renfe and managed by the Generalitat de Catalunya, are not included.

It will be valid for every day of the calendar month paid for. Passengers may buy passes from the 20th day of the month prior to the month of validity until the 10th day of the month of validity.

If the prices of the Tarjeta Mensual 40 Sencilla card are changed during the purchase period, the cards purchased will be valid until the end of the month of validity.

It can only be used by the Cardholder for the same train and day. It shall be valid for the journey and train confirmed or during the 2 hours following the cancellation, if the ticket has been cancelled in a way or method that does not indicate a train and date.

This price of the Card cannot be used in conjunction with other discounts except for the Spanish Large Family discount and for others specifically indicated in the ticket’s terms and conditions.

Sale of the Card

The cards are issued at station ticket offices and self-service machines.

In the sale process, passengers must enter their ID card number or the identification number of the personnel involved in the aforementioned agreements to identify the pass holder.

Changes

No changes allowed.

Cancellation

The Tarjeta Mensual 40 Sencilla card can only be cancelled before the start of its validity period and as long as no operations have been made with it.

However, it can be cancelled:

• Due to error, as long as it is cancelled on the day it is issued, after it has been issued, and no transaction has been made with the Card. In this case, no charge will be applied.
• If it is cancelled on a day other than that of its issue than a 15% cancellation charge will be applied, as long as: the validity period has not begun and no operation has been made with it or, in the event that operations to validate journeys have been carried out and are in force, these are cancelled, so that the Card has no validated journeys outstanding.

Journey validation

In order to travel with a Tarjeta Mensual 40 Sencilla Card, passengers must validate the voucher for each journey at the station where they board the train, with a maximum of one seat per train and per day.

The station where they board the train may be any of those which appear in the Card.

Tickets can be validated at station ticket offices, self-service machines, ticket machines and, for some trains and routes, via Renfe.com and the Renfe app.

Occasionally by on-board on-route staff, when the access station is unmanned or when there are no mechanical facilities at the station to do so.

The ticket may be validated free of any charge, or a supplement may be charged, depending on the authorised train used for the journey.

Changes

The journey booking validation cannot be changed.

Cancellation

In general, there is no charge for cancelling validations, except when a payment is made in the validation for a higher fare or class. In these cases, a 15% cancellation charge will be applied to the amount paid, in accordance with the specific conditions for each fare option.

Missing or alighting the train

If the passenger misses or abandons the train at the station where the journey starts or during the course of the journey, he/she shall not be entitled to make or continue the journey on a later train as part of the missed journey that was validated, nor shall he/she be entitled to any reimbursem*nt.

Extending the journey

Passengers can extend their journey by paying a single ticket at the basic train fare for the new route, as long as they have informed the staff in charge of supervision/intervention on the route and there are seats available.

Loss or theft of the Card

No duplicate or receipt will be provided, no matter what the reason for loss or theft.

Boarding control and control during the journey

The staff in charge of boarding control and on-route supervision shall check that the passenger has entered the train with his or her duly validated pass and shall ask to see a document that justifies a reduction in the price.

Tarjeta Mensual 40 Libre

This is a single-person, individual, non-transferable Card, valid for unlimited return journeys on authorised Renfe Media Distancia (Mid-distance) trains, with a price reduction on the General/Base fare, between the two stations of the journey paid for.

It will be valid for every day of the calendar month paid for. Passengers may buy passes from the 20th day of the month prior to the month of validity until the 10th day of the month of validity.

If the prices of the Tarjeta Mensual 40 Libre card are changed during the purchase period, the cards purchased will be valid until the end of the month of validity.

It can only be used by the Cardholder for the same train and day. It shall be valid for the journey and train confirmed or during the 2 hours following the cancellation, if the ticket has been cancelled in a way or method that does not indicate a train and date.

Sale of the Card

The cards are issued at station ticket offices and self-service machines.

This price of the Card cannot be used in conjunction with other discounts except for the Spanish Large Family discount and for others specifically indicated in the ticket’s terms and conditions.

In the sale process, passengers must enter their ID card number or the identification number of the personnel involved in the aforementioned agreements to identify the pass holder.

Changes

No changes allowed.

Cancellation

The Tarjeta Mensual 40 Libre card can only be cancelled before the start of its validity period and as long as no operations have been made with it.

However, it can be cancelled:

• Due to error, as long as it is cancelled on the day it is issued, after it has been issued, and no transaction has been made with the Card. In this case, no charge will be applied.
• If it is cancelled on a day other than that of its issue than a 15% cancellation charge will be applied, as long as: the validity period has not begun and no operation has been made with it or, in the event that operations to validate journeys have been carried out and are in force, these are cancelled, so that the Card has no validated journeys outstanding.

Journey validation

In order to travel with a Tarjeta Mensual 40 Libre Card, passengers must validate the pass for each journey at the station where they board the train, with a maximum of one seat per train and per day.

The station where they board the train may be any of those which appear in the Card.

Tickets can be validated at station ticket offices, self-service machines, ticket machines and, for some trains and routes, via Renfe.com and the Renfe app.

Occasionally by on-board on-route staff, when the access station is unmanned or when there are no mechanical facilities at the station to do so.

The ticket may be validated free of any charge, or a supplement may be charged, depending on the authorised train used for the journey.

Changes

The journey booking validation cannot be changed.

Cancellation

In general, there is no charge for cancelling validations, except when a payment is made in the validation for a higher fare or class. In these cases, a 15% cancellation charge will be applied to the amount paid, in accordance with the specific conditions for each fare option.

Missing or alighting the train

If the passenger misses or abandons the train at the station where the journey starts or during the course of the journey, he/she shall not be entitled to make or continue the journey on a later train as part of the missed journey that was validated, nor shall he/she be entitled to any reimbursem*nt.

Extending the journey

Passengers can extend their journey by paying a single ticket at the basic train fare for the new route, as long as they have informed the staff in charge of supervision/intervention on the route and there are seats available.

Loss or theft of the Card

No duplicate or receipt will be provided, no matter what the reason for loss or theft.

Boarding control and control during the journey

The staff in charge of boarding control and on-route supervision shall check that the passenger has entered the train with his or her duly validated pass and shall ask to see a document that justifies a reduction in the price.

+Renfe Córdoba

Personal Card

Personal cards bear cardholder details and their photo. They are designed so cardholders can add individual tickets:

• Regional Monthly Pass.
• Monthly and semi-annual student membership.
• Discounted tickets: Tarjeta Dorada card, Spanish Large Family, etc.

It can also be used for other tickets such as one-way tickets, return tickets or Bonotren.

Two tickets cannot be loaded simultaneously, other than two equal multi-travel titles with the same origin-destination.

In order to purchase the personalised card you must fill out the application form, which will be obtained either at the points of sale or through the Renfe website and delivered to the stations of Córdoba or Campus de Rabanales, along with the following documents:

• Photocopy of a valid ID document (DNI/NIE or passport).
• Current photograph.
• Documentation proving eligibility for any discounts.

Ask for it at this link

Non-personal Card

It is used to support tickets that do not require personal identification: one-way, return and bonotren.

These tickets can be purchased at ticket offices, self-service machines or onboard a train for €0.50.

Exceptional cases: topping up non-personal cards
For passengers who are eligible for a sporadic visit without the time of application of the Personalised contactless card and duly accredited to the ticket office staff, they may charge on the non-personalised card any of the following tickets: one-way, round trip or bonotren. Card valid for a maximum of seven days following purchase.

• More informatio: Cordoba Station - Telephone: 957 769 215

Discounts for over-60s

Tarjeta Dorada card

This is a named and non-transferable card that can be purchased by the over-60s that have the right to discounts as per the established conditions.

The Tarjeta Dorada must always be accompanied by the corresponding ticket.

It is valid every day of the week, for the duration of its validity period, from the date of issue.

Who the card is aimed at and the documentation required

• Aged over 60. They must submit:
  • Spanish ID Card (DNI), Foreign Resident ID Card (NIE) or Passport

Scope of use

On all national routes provided by AVE (high-speed), Larga Distancia (long distance), Avant (mid-distance high-speed), regional train (metric or Iberian gauge) and Cercanías (commuter) (metric or Iberian gauge).

Discounts

For AVE (high-speed), Alvia, Euromed and Intercity trains, discounts will be applied to the dynamic price in effect at the time of purchase for the price option chosen. For the remaining services, to the price at the General/Base rate.

This discount cannot be used in conjunction with others except for the Spanish Large Family discount and those specifically indicated in the ticket’s terms and conditions.

AVE, Alvia, Euromed and Intercity

For any day of the week, a 25% discount will be applied on the price valid when buying the ticket for the chosen ticket option. This discount does not apply to add-ons.

Avant

• Monday to Friday: 25% discount
• Saturdays and Sundays: 40% discount

Media Distancia Convencional (regional train) (Iberian gauge)

• 40% discount every day

Cercanías (commuter) (Iberian gauge)

• 40% discount every day

Media Distancia (mid-distance) and Cercanías (commuter) (metric gauge)

• 50% discount

Sales channels

The Tarjeta Dorada card may be purchased at ticket offices in stations and travel agencies in person. It can also be issued by some financial institutions, with the exception of the "with companion" modality.

Tarjeta Dorada cards can be renewed at www.renfe.com, with the exception of those issued by banks, provided that it has been renewed or purchased most recently in 2013 or after and at most 60 days prior to its expiry date.

The methods of payment accepted for online renewal are credit or debit card and Bizum.

The Tarjeta Dorada card can be loaded onto the personalised "Renfe & Tú" and "+Renfe & Tú" contactless cards.

Tickets associated with this discount can be purchased at the ticket offices at stations, at www.renfe.com, travel agencies in person, online agencies, over the phone, via the Renfe app and at self-service machines.

Price (Purchase and Renewal)

The prices to purchase or renew of the card, depending on its validity period, are as follows:

• 1 year: €6
• 2 years: €12
• 3 years: €15 (saving of 16%)

Currently, the card can only be purchased for 1-year periods.

The card can be renewed for 1, 2 or 3-year periods.

The card can only be purchased or renewed for 1-year periods at Cercanías (Commuter) points of sale.

Tarjeta Dorada card cancellation

Cards that have not been used within 15 days of the date of their online renewal can be cancelled at www.renfe.com.

Unused Tarjeta Dorada cards can be cancelled free of charge on the same day of purchase or renewal at the ticket offices at stations and at in-person travel agencies.

Ticket changes

Tickets to travel by AVE (high-speed), Alvia, Euromed and Intercity may only be changed when the price option purchased includes this entitlement, or a supplement to improve change conditions has been paid. The change fees will be those of the pricing option or the upgrade of conditions purchased as an add-on. The option of "change of holder" of the tickets is not allowed for this discount.

For Avant (mid-distance high-speed) and Media Distancia Convencional (regional train), tickets can be changed for the same day free of charge, within the validity period. If passengers wish to change the ticket for another day, they will pay a change fee of 10% of the original ticket price. On Regional trains, a minimum fee of €1 per ticket applies.

When the price of the new ticket is higher, passengers pay the difference.

If the changed ticket is cheaper, 15% will be discounted from the price difference after any applicable change fees are deducted.

In relation to Tarjeta Dorada cards "with companion", changes to tickets in the name of the holder shall necessarily entail the companion's ticket also being changed.

Ticket cancellation

Tickets to travel by AVE (high-speed), Alvia, Euromed and Intercity may only be cancelled when the price option purchased includes this entitlement, or a supplement to improve cancellation conditions has been paid. The cancellation fees will be those of the price option or the upgrade of conditions purchased as an add-on.

For the remaining services, tickets can be cancelled, with a deduction of 15% on the cost of the ticket.

In relation to Tarjeta Dorada cards "with companion", the cancellation of the ticket in the name of the holder shall imply the cancellation of the companion's ticket, which may also be cancelled independently.

Missed Trains

When the passenger misses an AVE (high-speed), Alvia, Euromed or Intercity train, for reasons not attributable to Renfe.

The passenger will be asked to pay for a new ticket for the amount established according to the price option of the original ticket for tickets that have a price option that allows this. The corresponding price difference will also be paid, where appropriate, if the new ticket is of a higher category price option. If the new ticket is of a lower price option than that of the missed train, no difference will be refunded.

Damage, theft or loss of the Tarjeta Dorada

A duplicate will be issued as long as the card was issued or registered with the booking sales system, except where uploaded to the personal contactless card (TSC) "Renfe&Tú", in which case another TSC must be purchased and the Tarjeta Dorada with its validity period added to it at no cost.

Boarding control and control during the journey

Passengers, at boarding control or en route, need to show the ticket alongside the booking validation and valid documents proving they are eligible for the discounts, including the Tarjeta Dorada card in any of its versions, and keep them until the end of the journey. In addition, they must have their identity document with them.

If the passenger is unable to present any of the documents required at boarding control, they will be asked to pay the difference at the boarding control itself, on the train or at the station ticket offices. To this end, the amount of the discount applied will be calculated and collected.

En route, if the passenger is unable to present any of the aforementioned documents, they shall be considered, a passenger without a valid ticket to travel and must pay twice the reference price (100%) of the BASIC price option when travelling in a STANDARD seat type and the ELIGE CONFORT price option when travelling in a COMFORT seat. However, as a sign of good faith, the difference may also be paid charging the discount applied in particular cases when the inspection staff en route believe a genuine mistake has been made by the passenger.For Avant (mid-distance high-speed) and regional services (Iberian and metric gauge) and Cercanías (commuter) (Iberian and metric gauge), if a passenger boards the train without a valid transport ticket, the inspection/supervision staff en route shall apply the provisions to passengers without a valid ticket.

Extending the journey

The journey extension is allowed after notifying the supervision/inspection staff on board the train and checking the seat availability, paying for the new journey and under the terms and conditions established in this commercial offer.

Seat type or price option upgrade

Upgrades may be requested, informing the supervision/inspection staff en route and depending on the availability of seats.

For Ave (high-speed), Alvia, Euromed and Intercity services, the amount to be paid is the difference between the dynamic price of the new price option, with the Tarjeta Dorada card discount, and the price paid for the original ticket.

Discount for people with disabilities

Tarjeta Dorada card

The card is named and non-transferable and can be purchased by benefit claimants and people with severe disabilities that have the right to discounts as per the established conditions.

The Tarjeta Dorada must always be accompanied by the corresponding ticket.

It is valid every day of the week, for the duration of its validity period, from the date of issue.

Persons with a disability equal to or greater than 65% can be accompanied by another person, who will pay the same price and have the same travel conditions as the cardholder by purchasing the Tarjeta Dorada and choosing the "with companion" option.

Who the card is aimed at and the documentation required

• Benefits claimants aged over 18 who have a physical or mental disability: Total Permanent, Absolute or Severe Disability. They must submit:
  • Document certifying the pension/benefit status of each of the aforementioned situations.
• State employee benefit recipients and retired military personnel over the age of 18 who have a permanent disability or are otherwise unfit for work. They must submit:
  • Document certifying the pension/benefit status of each of the aforementioned situations.
• People with a disability equal to or above 33%. They must submit:
  • Certificate, Disability Card or certifying document issued by the relevant regional or national body.

Persons with a disability equal to or greater than 65% can be accompanied by another person, who will pay the same price and have the same travel conditions as the cardholder by purchasing the Tarjeta Dorada and choosing the "with companion" option.

Scope of use

On all national routes provided by AVE (high-speed), Larga Distancia (long distance), Avant (mid-distance high-speed), regional train (metric or Iberian gauge) and Cercanías (commuter) (metric or Iberian gauge).

Discounts

For AVE (high-speed), Alvia, Euromed and Intercity trains, discounts will be applied to the dynamic price in effect at the time of purchase for the price option chosen. For the remaining services, to the price at the General/Base rate.

This discount cannot be used in conjunction with others except for the Spanish Large Family discount and those specifically indicated in the ticket’s terms and conditions.

AVE, Alvia, Euromed and Intercity

For any day of the week, a 25% discount will be applied on the price valid when buying the ticket for the chosen ticket option. This discount does not apply to add-ons.

Avant

• Monday to Friday: 25% discount
• Saturdays and Sundays: 40% discount

Media Distancia Convencional (regional train) (Iberian gauge)

• 40% discount every day

Cercanías (commuter) (Iberian gauge)

• 40% discount every day

Media Distancia (mid-distance) and Cercanías (commuter) (metric gauge)

• 50% discount

Sales channels

The Tarjeta Dorada card may be purchased at ticket offices in stations and travel agencies in person. It can also be issued by some financial institutions, with the exception of the "with companion" modality.

Tarjeta Dorada cards can be renewed at www.renfe.com, with the exception of those issued by banks, provided that it has been renewed or purchased most recently in 2013 or after and at most 60 days prior to its expiry date.

The methods of payment accepted for online renewal are credit or debit card and Bizum.

The Tarjeta Dorada card can be loaded onto the personalised "Renfe & Tú" and "+Renfe & Tú" contactless cards.

Tickets associated with this discount can be purchased at the ticket offices at stations, at www.renfe.com, travel agencies in person, online agencies, over the phone, via the Renfe app and at self-service machines.

Price (Purchase and Renewal)

The prices to purchase or renew of the card, depending on its validity period, are as follows:

• 1 year: €6
• 2 years: €12
• 3 years: €15 (saving of 16%)

Currently, the card can only be purchased for 1-year periods.

The card can be renewed for 1, 2 or 3-year periods.

The card can only be purchased or renewed for 1-year periods at Cercanías (Commuter) points of sale.

Tarjeta Dorada card cancellation

Cards that have not been used within 15 days of the date of their online renewal can be cancelled at www.renfe.com.

Unused Tarjeta Dorada cards can be cancelled free of charge on the same day of purchase or renewal at the ticket offices at stations and at in-person travel agencies.

Ticket changes

Tickets to travel by AVE (high-speed), Alvia, Euromed and Intercity may only be changed when the price option purchased includes this entitlement, or a supplement to improve change conditions has been paid. The change fees will be those of the pricing option or the upgrade of conditions purchased as an add-on. The option of "change of holder" of the tickets is not allowed for this discount.

For Avant (mid-distance high-speed) and Media Distancia Convencional (regional train), tickets can be changed for the same day free of charge, within the validity period. If passengers wish to change the ticket for another day, they will pay a change fee of 10% of the original ticket price. On Regional trains, a minimum fee of €1 per ticket applies.

When the price of the new ticket is higher, passengers pay the difference.

If the changed ticket is cheaper, 15% will be discounted from the price difference after any applicable change fees are deducted.

In relation to Tarjeta Dorada cards "with companion", changes to tickets in the name of the holder shall necessarily entail the companion's ticket also being changed.

Ticket cancellation

Tickets to travel by AVE (high-speed), Alvia, Euromed and Intercity may only be cancelled when the price option purchased includes this entitlement, or a supplement to improve cancellation conditions has been paid. The cancellation fees will be those of the price option or the upgrade of conditions purchased as an add-on.

For the remaining services, tickets can be cancelled, with a deduction of 15% on the cost of the ticket.

In relation to Tarjeta Dorada cards "with companion", the cancellation of the ticket in the name of the holder shall imply the cancellation of the companion's ticket, which may also be cancelled independently.

Missed Trains

When the passenger misses an AVE (high-speed), Alvia, Euromed or Intercity train, for reasons not attributable to Renfe.

The passenger will be asked to pay for a new ticket for the amount established according to the price option of the original ticket for tickets that have a price option that allows this. The corresponding price difference will also be paid, where appropriate, if the new ticket is of a higher category price option. If the new ticket is of a lower price option than that of the missed train, no difference will be refunded.

Damage, theft or loss of the Tarjeta Dorada

A duplicate will be issued as long as the card was issued or registered with the booking sales system, except where uploaded to the personal contactless card (TSC) "Renfe&Tú", in which case another TSC must be purchased and the Tarjeta Dorada with its validity period added to it at no cost.

Boarding control and control during the journey

Passengers, at boarding control or en route, need to show the ticket alongside the booking validation and valid documents proving they are eligible for the discounts, including the Tarjeta Dorada card in any of its versions, and keep them until the end of the journey. In addition, they must have their identity document with them.

If the passenger is unable to present any of the documents required at boarding control, they will be asked to pay the difference at the boarding control itself, on the train or at the station ticket offices. To this end, the amount of the discount applied will be calculated and collected.

En route, if the passenger is unable to present any of the aforementioned documents, they shall be considered, a passenger without a valid ticket to travel and must pay twice the reference price (100%) of the BASIC price option when travelling in a STANDARD seat type and the ELIGE CONFORT price option when travelling in a COMFORT seat. However, as a sign of good faith, the difference may also be paid charging the discount applied in particular cases when the inspection staff en route believe a genuine mistake has been made by the passenger.For Avant (mid-distance high-speed) and regional services (Iberian and metric gauge) and Cercanías (commuter) (Iberian and metric gauge), if a passenger boards the train without a valid transport ticket, the inspection/supervision staff en route shall apply the provisions to passengers without a valid ticket.

Extending the journey

The journey extension is allowed after notifying the supervision/inspection staff on board the train and checking the seat availability, paying for the new journey and under the terms and conditions established in this commercial offer.

Seat type or price option upgrade

Upgrades may be requested, informing the supervision/inspection staff en route and depending on the availability of seats.

For Ave (high-speed), Alvia, Euromed and Intercity services, the amount to be paid is the difference between the dynamic price of the new price option, with the Tarjeta Dorada card discount, and the price paid for the original ticket.

Discounts for young persons

Tarjeta Más RenfeJoven

This is a single-person, named and non-transferable card that provides its holders with a discount , according to the chosen service.

It can be purchased by young people aged 14 to 25 at the time of purchase or renewal of the card and enjoy its benefits for one year, even if they are 26 years old throughout the card's validity.

The Tarjeta Más Renfe (loyalty programme) card is not a valid transport ticket on its own.

It can be used in all national services of Renfe Viajeros, except for: Regional trains (metric gauge), Cercanías (metric gauge), AVLO and tourist trains.

It costs €50 (VAT included).

The card is valid for one year starting from the purchase date and can be renewed every full year. The travel date for tickets purchased with the discounts listed below must be within the card's validity period.

AVE (high-speed), Alvia, Euromed and Intercity:

The discount for any period of advance purchase, of 30% over the dynamic price in effect at the time of purchase for the chosen price option. This discount does not apply to add-ons.

This discount cannot be used in conjunction with others except for the Spanish Large Family discount and those specifically indicated in the ticket’s terms and conditions.

Avant (mid-distance high-speed), Regional trains (Iberian gauge) and Cercanías/Rodalies (Commuter):

• 25% discount on the General or Base Fare.

This discount cannot be used in conjunction with others except for the Spanish Large Family discount and those specifically indicated in the ticket’s terms and conditions.

Sales Channels for the Card

The card can be purchased at www.renfe.com and after payment, passengers receive a customer number for identification purposes and to access the card's benefits. It can be cancelled at no cost up to two hours after purchase, provided it has not been used.

Ticket Sales Channels

Tickets should be purchased by providing the "customer number" at: www.renfe.com, Renfe app, Ticket offices at Stations, Travel Agencies in person and Online, Telephone Sales Renfe Contigo 91 232 03 20, Renfe Ticket, Multiproduct Self-service Machines and Cercanías (Commuter) and Media Distancia (Mid-distance) Self-service Machines.

Changes

Tickets can be changed within the applicable validity period and within the deadlines established for each sales channel.

AVE, Alvia, Euromed and Intercity

The ticket can only be changed when the price option includes this or the "Upgrade for cancellations and changes at the ELIGE level" or "Upgrade for cancellations and changes at the PRÉMIUM level" add-ons were purchased. The change fees will be those of the pricing option or the upgrade of conditions purchased as an add-on. The option of "change of holder" of the tickets is not allowed for this discount.

Avant (mid-distance high-speed) and Regional trains (Iberian gauge)

• The ticket can be changed for the same day at no cost, within its period of validity.
• If passengers wish to change the ticket for another day, they will pay a change fee of 20% of the original ticket price. On Regional trains, a minimum fee of €1 per ticket applies.

If the price of the new ticket is higher, passengers pay the difference.

If the changed ticket is cheaper, 15% will be discounted from the price difference after any applicable change fees are deducted.

Cancellations

Card cancellation:

• Card cancellation for cards with no valid trips up to 14 days after purchase:
  The card can be cancelled through the purchase/renewal/cancellation/reprint application at www.renfe.com during the 14 days following the purchase of the card, provided that no ticket purchase has been made.
• Card cancellation for cards with purchased valid trips up to 14 days after purchase:
  A message will appear when there is a ticket associated with the Tarjeta Más Renfe Joven card (even if it is cancelled prior to the cancellation of the card) at the time of confirming the cancellation of the card, indicating the process to be carried out for its cancellation.

Ticket cancellation:

AVE, Alvia, Euromed and Intercity

Tickets for trips on AVE (high-speed), Alvia, Euromed and Intercity trains may only be cancelled when the selected price option includes this, or the if "Upgrade for cancellations and changes at the ELIGE level" or "Upgrade for cancellations and changes at the PRÉMIUM level" add-ons have been purchased. The cancellation fees will be those of the price option or the upgrade of conditions purchased as an add-on.

Avant (mid-distance high-speed) and Regional trains (Iberian gauge)

The cancellation of tickets purchased as part of the Tarjeta Más Renfe Joven card, provided that they are within their period of validity and that they are cancelled within the period established for each sales channel, with a deduction of 30% on the price of the ticket to be returned, as cancellation fees, for all services.

Missed Trains

It only applies to AVE (high-speed), Alvia, Euromed and Intercity trains.

The passenger will be asked to pay for a new ticket for the amount established according to the price option of the original ticket in the case of missed trains due to reasons not attributable to Renfe and only for tickets that have a price option that allows this. The corresponding price difference will also be paid, where appropriate, if the new ticket is of a higher category price option. If the new ticket is of a lower price option than that of the missed train, no difference will be refunded.

Loyalty Programme

Passengers purchasing this card may benefit from the advantages of being a holder of the Renfe loyalty card. These cards have an identification code whish is the same as that of the Tarjeta Más Renfe Joven card.

Trips made under this offer may be eligible for the loyalty programme. If the passenger is already a Renfe loyalty programme card holder, the Tarjeta Más Renfe Joven card Card will be assigned the same passenger code, maintaining the card status.

Passengers who wish to earn the points must allocate them at the time of purchase of the ticket.

Holders of Más Renfe Plata, Más Renfe Oro or Más Renfe Platino (loyalty programme) cards must present the corresponding card and all other identification documents or those related to the ticket that are necessary to enjoy the benefits associated with the loyalty programme.

Extending the journey

The journey extension is allowed after notifying the intervention/supervision staff on board the train and checking the seat availability, paying for the new journey on the spot and under the same terms and conditions established in this commercial offer.

Seat type or price option upgrade

The upgrade can be purchased after notifying the intervention/supervision staff on board the train and checking the seat availability. In the case of AVE (high-speed), Alvia, Euromed and Intercity trains, the amount to be paid is the difference between the dynamic price of the new price option, with the discount of the Tarjeta Más Renfe Joven card, and the price of the original ticket.

Remember...

Passengers need to show the ticket alongside the booking validation and valid documents proving they are eligible for the discounts, including the Tarjeta Más Renfe Joven card (loyalty programme) card in any of its versions, and keep them until the end of the journey. In addition, they must have their identity document with them.

Discounts for young persons

Youth Card

Offer aimed at customers between 14 and 25 years on the date of travel.

To obtain the discount, the young person must have a Youth Card issued by any of the autonomous regions of Spain or linked to a bank card issued by partner banks.

The European Youth Card issued in countries associated with EYCA (European Youth Card Association), International Student Identity Card, IYTC International Youth Card (International Youth Global), and the GO 25 International Youth Travel Card (IYTC) are also valid.

Discount

AVE, Alvia, Euromed and Intercity

It will be 5% on the dynamic price in force at the time of purchase for the chosen price option. This discount does not apply to add-ons.

This discount cannot be used in conjunction with others except for the Spanish Large Family discount and those specifically indicated in the ticket’s terms and conditions.

Avant (mid-distance high-speed) and Regional trains (metric and Iberian gauges)

20% discount on the price using the General/Base fare.

This discount cannot be used in conjunction with others except for the Spanish Large Family discount and those specifically indicated in the ticket’s terms and conditions.

Sales channels

Tickets can be purchased at Ticket offices at Stations, www.renfe.com, Travel Agencies in person and online, Telephone Sales - Renfe Contigo 91 232 03 20 and Renfe app.

Changes

AVE, Alvia, Euromed and Intercity

They are subject to the conditions of the type of ticket purchased (Básico, Elige, Prémium).

Avant (mid-distance high-speed) and Regional trains (metric and Iberian gauges)

• The ticket can be changed for the same day at no cost, within its period of validity.
• If passengers wish to change the ticket for another day, they will pay a change fee of 10% of the original ticket price.

On Regional trains, a minimum fee of €1 per ticket applies.

If the price of the new ticket is higher, passengers pay the difference.

If the changed ticket is cheaper, 15% will be discounted from the price difference after any applicable change fees are deducted.

Cancellations

AVE, Alvia, Euromed and Intercity

They are subject to the conditions of the type of ticket purchased (Básico, Elige, Prémium).

Avant (mid-distance high-speed) and Regional trains (metric and Iberian gauges)

Cancellations are allowed, with a fee of 15% of the ticket price.

Missed Trains

AVE, Alvia, Euromed and Intercity

They are subject to the conditions of the type of ticket purchased (Básico, Elige, Prémium).

Remember...

Passengers need to show the ticket alongside all valid documents proving they are eligible for the discounts, and keep them until the end of the journey. In addition, Youth Cardholders must have their identity document with them.

Discount for children

Children aged 4 to 13 on the date of travel or children under the age of 4 who wish to occupy a seat.

Accreditation

The sales channels will request the required documents from passengers accompanying the child and this information will be displayed on both tickets.

To confirm the age of the child, any official document (Official Family Record Book or similar) that proves the age or date of birth of the child may be required.

Conditions of sale

This fare is applicable every day for all classes and trains.

Discount

AVE, Alvia, Euromed and Intercity

A 40% discount will be applied on the price in force at the time of purchase for the chosen ticket option. This discount does not apply to add-ons.

This discount cannot be used in conjunction with others except for the Spanish Large Family discount and those specifically indicated in the ticket’s terms and conditions.

Avant (mid-distance high-speed), Media Distancia (Mid-distance), Cercanías (Suburban) and Feve

40% on the base fare of the train.

This discount cannot be used in conjunction with others except for the Spanish Large Family discount and those specifically indicated in the ticket’s terms and conditions.

Changes

AVE, Alvia, Euromed and Intercity

They are subject to the conditions of the type of ticket purchased (Básico, Elige,
Prémium)

Avant (mid-distance high-speed), Media Distancia (Mid-distance), Cercanías (Suburban) and Feve

• The ticket can be changed for the same day at no cost, within its period of validity.
• If passengers wish to change the ticket for another day, they will pay a change fee of 10% of the original ticket price.
  

On Regional trains, a minimum fee of €1 per ticket applies.

When the price of the new ticket is higher, passengers pay the difference.

If the changed ticket is cheaper, 15% will be discounted from the price difference after any applicable change fees are deducted.

Cancellation

AVE, Alvia, Euromed and Intercity

They are subject to the conditions of the type of ticket purchased (Básico, Elige,
Prémium)

Avant (mid-distance high-speed), Media Distancia (Mid-distance), Cercanías (Suburban) and Feve

Any passenger who wishes to cancel a ticket can do so, with a 15% fee of the ticket price. No ticket administration fees will be refunded.

Children under 4 years old, without a seat

Children under 4 years old who do not occupy a seat travel for free. In all cases, they must be accompanied by an adult with a valid ticket.

Specific conditions of application

AVE, Alvia, Euromed and Intercity

Children under 4 sharing a seat travel for free, but must have the corresponding "Free child ticket".

The 'Free child ticket' must be shown at the boarding control, alongside the companion's ticket.

Routes

On all national routes.

Avant

Children under 4 sharing a seat travel for free, but must have the corresponding "Free child ticket".

The 'Free child ticket' must be shown at the boarding control, alongside the companion's ticket.

No minor accompaniment or guardianship service is offered.

Routes

On all national routes.

Media Distancia (Mid-distance)

Routes

For any route in the Network, when either one or both of the origin or destination stations is/are outside the Cercanías hubs, as well as between stations of different city/town centres. It will also apply between stations of the same Cercanías hub when the train has as a different base fare to Fare 1.

Other terms and conditions

Everything not regulated by this Fare will be subject to the provisions established in each case by the General Terms and Conditions of Transport Contracts for Media Distancia (Mid-distance) passengers.

Cercanías (Commuter)

Up to 2 children under 6 years old not on a group ticket may travel free of charge, as long as they do not occupy a seat, except on Rodalies where children pay from the age of 4.

Rodalies de Catalunya

The entry and marketing conditions for these trains are set by the Generalitat de Catalunya. Therefore, the rules set out on this page do not apply for these trains.

Discounts for Spanish Large Families

This Fare allows the members of Spanish Large Families with the corresponding certificate - granted by the different Autonomous Communities - to travel with significant discounts, according to the category, on all national AVE (high-speed), Alvia, Euromed, Intercity, AVLO, Avant, Regional (metric gauge and conventional gauge) and Cercanías (metric gauge and conventional gauge) trains, in all classes, seat types and price options.

To receive a discount when making the purchase at a point of sale in person, the passenger will be asked to provide the official Spanish Large Family document (certificate, card, etc.) in physical or digital format, or any other document that proves this and the corresponding category, which is established and issued by the Autonomous Community of the city of residence of each individual member or of the family as a whole. Likewise, these documents may be requested at any stage of the trip.

Spanish Large Family documents that have expired near the date of travel and presented together with the renewal form, completed by the Autonomous Community issuing the card, will be accepted if the card number, category and name of the card holders is provided and this information is the same as that shown on the card that has just expired.

The discount will solely be made when purchasing tickets:

• 20% off for Spanish Large Family members in the general category.
• 50% off for Spanish Large Family members in the special category.

In the case of trips on AVE (high-speed), Alvia, Euromed, Intercity and AVLO trains, the discounts will be given according to the dynamic price, but will not be applied to the add-ons or price of food and drinks included in the Prémium option. When the ticket price is less than the price of food and drinks, the ticket amount will be fully associated with the price of the trip.

Spanish Large Family certificates issued by the Generalitat de Catalunya for single-parent families will only be accepted as such on Rodalies (Commuter) trains managed by the Generalitat de Catalunya, which establishes the applicable terms and conditions for use.

These discounts can be used in conjunction with any other, except for those products/services/offers that specify otherwise in their commercial terms and conditions.

Tickets may be purchased at the ticket offices at Stations, www.renfe.com, www.avlorenfe.com, Travel Agencies in person and online, Telephone Sales Renfe Contigo 91 232 03 20, Self-service Machines, SerTren and Renfe app.

Changes and cancellations will be accepted according to the terms and conditions that apply, provided that this is allowed for the corresponding price options, add-ons or fares applied to the ticket purchased and taking into account the requirements established for each sales channel. Tickets with Spanish Large Family discounts do not allow a change of holder.

Remember...

Passengers need to show the ticket alongside all valid documents proving they are eligible for the applied discounts and the Spanish Large Family certificate, and keep them until the end of the journey. In addition, they should have their identity document with them.

Discount for Groups of 4 to 9 people

Offer for groups of a minimum of 4 people and a maximum of 9, travelling on the same train and date on AVE and Larga Distancia (long distance high-speed) trains.

Discount

The discount is made on outward journeys and all tickets must be purchased for adults and children occupying a seat (0 to 13 years) at the time of purchase.

For trips on AVE (high-speed), Alvia, Euromed and Intercity trains, an 8% discount will be applied to the valid dynamic price at the time of purchase for the chosen price option, regardless of the number of people who are going to travel (up to 9).

This is compatible with the discount for children.

This discount does not apply to the pet add-on, which is the only one that will be available for this offer.

This offer allows you to purchase free tickets for children under 4 years old who travel without occupying a seat. These travellers do not count as members of the group when calculating the discount.

This offer cannot be combined with any other discount, except for the Children and Spanish Large Family discounts.

Onboard sales are not allowed.

Changes

The tickets in this offer do not accept changes.

Cancellations

Tickets with the ELIGE, ELIGE CONFORT and PRÉMIUM price option can be cancelled within their validity period and under the conditions established by each sales channel. In this case
all tickets in the offer and associated with the same
locator must be cancelled at the same time. Partial cancellation of seats is not allowed.

The BÁSICO price option does not accept cancellations.

The cancellation fees will apply according to the selected pricing option.

Missed Trains

"Missed Trains" does not apply to any pricing option.

Extending the journey

No route extensions are allowed.

Seat type or price option upgrade

No upgrades can be purchased during the journey.

Access control and intervention en route

Take into account that tickets are issued individually, so all passengers must carry their own ticket.

If needed and upon the request of the boarding control or intervention/supervision staff on board the train, passengers will be asked to provide proof of the age of minors with the corresponding official documents.

If the terms and conditions established for this offer are not met, the intervention/supervision staff on board the train may request the passenger to pay for the additional amount of the tickets, according to the reference price (100%) of the price option reflected on
the tickets.

Loyalty Programme

Trips made with these tickets are likely to benefit from the loyalty programme and can be paid with Renfe Points.

Discount for groups of 10 to 25 people and more than 25 people

This offer is designed for groups of at least 10 people making single or return journeys, travelling on the same train, date and in the same class, and using the departure and arrival station. Fewer people may travel but must pay the same price as groups of 10.

AVE (high-speed), Alvia, Euromed, Intercity, Avant (mid-distance high-speed), Regional trains (Iberian gauge and metric gauge) and Cercanías (Iberian gauge and metric gauge) services.

For Media Distancia Convencional (Conventional Mid-Distance) and Cercanías (Commuter) services administered by the autonomous community of Catalonia, the offers provided by this administration shall be applied.

Groups for Renfe-SNCF in cooperation trains are subject to their own conditions, regulated in the corresponding International Passenger Regulations.

Advance purchase

Groups of 10 to 25:

Group tickets sold directly, whether seats have been reserved in advance or not, subject to no more limitations, in terms of purchase in advance, than those established in general for each channel and sales system.

Groups of over 25 people:

As determined by the group authorisation point with at least 48 hours notice.

Application periods

Certain trains, routes or days may be excluded for group ticket sales.

Groups of 10 to 25:

Group tickets sold directly, whether seats have been reserved in advance or not, may be issued for any date depending on the availability of seats.

Groups of over 25 people:

They will be determined by the authorisation point, once the customer request has been analysed.

Sales channels

Groups of 10 to 25:

AVE (high-speed), Alvia, Euromed, Intercity, Avant and Media Distancia Convencional (Conventional Mid-Distance) (Iberian gauge): travel agencies, points of sale at stations (ticket offices) and telephone sales.

Media Distancia Convencional (Conventional Mid-Distance) (metric gauge) and Cercanías (metric and Iberian gauge): points of sale at stations (ticket offices).

For Media Distancia Convencional (Conventional Mid-Distance) (metric gauge) and Cercanías (metric gauge), en route sales are permitted on an exceptional basis.

Groups of over 25 people:

The sales channel for groups of more than 25 people is undertaken exclusively through the group authorisation points reflected at the end of this section.

DISCOUNTS

The discount cannot be used in conjunction with others or with Spanish Large Family discounts

AVE, Alvia, Euromed and Intercity

Groups of 10 to 25 people:

The discount for AVE (high-speed), Alvia, Euromed and Intercity travel will be for each route:

8% on the dynamic price in force at the time of purchase for the chosen price option. The discount for children is not cumulative.

No Premium price option or add-ons are offered.

Discounts may be established under other circ*mstances in addition to those indicated for groups of 10 to 25 people:

• Other groups add-on.
• Specific campaigns and promotions.
• Special cases or when there is a commercial interest.

In this case, the procedure will be the same as for groups of more than 25 members.

Groups of more than 25 people:

The discount conditions will be determined at all times by the corresponding Renfe department, once the request filed by the customer with the group authorisation points reflected at the end of this section has been subject to analysis.

No Premium price option or add-ons are offered.

Avant

Groups of 10 to 25 people:

15% of the General Fare price, for each trip.

Groups of more than 25 people:

The discount conditions will be determined at all times by the corresponding Renfe department, once the request filed by the customer with the group authorisation points reflected at the end of this section has been subject to analysis.

The minimum discount shall be the discount established for groups of 10 to 25 people.

Media Distancia Convencional (Conventional Mid-Distance) (Iberian gauge)

• Groups of 10 or more passengers from schools, associations and cultural organisations:
  • Adults: 40% discount
  • (*) Children: 50% discount
• Groups of 10 or more passengers:
  • Adults: 20% discount
  • Children: 40% discount

(*) Children under 14

Free for members of the group aged under 4 who do not form part of the group (less than 10 people).

Media Distancia Convencional (Conventional Mid-Distance) (metric gauge), Cercanías (metric and Iberian gauge)

• Children under 12:
  • 50% discount
• Adults: 12 years and older:
  • Single journey: 30% discount.
  • Return journeys: 40% discount.
• Mixed groups of children or adults will receive the reduction corresponding to each individual.

The return journey must be completed within a maximum of 30 days from the date of the outward journey.

The journey request must be made at least 48 hours in advance of the date of travel.

For weekends and holidays, only applications received before 2 pm on Friday or the eve of the public holiday will be processed.

For duly accredited school groups, every ten paying passengers will have the right to one free ticket for a teacher.

For groups of less than 10 people, the passengers needed to make up the required minimum will count as children under 12 years old.

Ticket and Password

A single ticket will be issued for the entire group, indicating the number of passengers included in the group. This ticket shall be considered as the only valid ticket for travel.

Renfe's authorisation point may decide to issue an identification document for those belonging to the group, known as a "password" for each of its members. The "password" is not valid as an individual transport ticket under any circ*mstances.

Combined Cercanías

This benefit shall be available to all or part of the group, pursuant to the conditions established for tickets for AVE (high-speed), Alvia, Euromed or Intercity services.

"Combined Cercanías" tickets are also considered group tickets. For these tickets, it is a prerequisite that the entire group or fraction travels together, meaning that all passengers using the code must have the same origin and destination within the Cercanías commuter hub.

Changes

No changes allowed after the ticket is printed.

Cancellations

Partial cancellations are not allowed once the group ticket has been printed.

Only cancellations of all seats are allowed, subject to the following criteria:

• AVE (high-speed), Alvia, Euromed and Intercity:
  • More than 48 hours before the departure of the train from the group's departure station, the percentage deduction applicable to the ticket price to be refunded shall be the percentage corresponding to the option chosen for travel.
  • Less than 48 hours before the departure of the train from the group's departure station, the percentage deduction applicable to the ticket price to be refunded, shall be 75%.
• Avant (mid-distance high-speed) and Regional trains (Iberian gauge):
  • As a general condition, when cancelling a group ticket, regardless of the date on which this takes place, 15% of the cancelled ticket will be retained as a cancellation fee.
• Media Distancia Convencional (Conventional Mid-Distance) (metric gauge) and Cercanías (metric and Iberian gauge):
  • Group tickets must be cancelled at the departure station within two hours after they were purchased. As part of the cancellation, 15% of the cancelled ticket will be retained as a cancellation fee.

Missed Trains

Should the group miss the AVE (high-speed), Alvia, Euromed or Intercity train, for reasons not attributable to Renfe, this shall not apply to any price option, either for the entirety or the fraction of the corresponding group.

Extending the journey

Once on board, the route of the entire group may be extended, having notified the inspection/supervision personnel en route and subject to the availability of seats, paying the new route on the spot and in cash at the General/Base/One-Way Fare or the reference price (100%) of the price option.

Seat type or class upgrades

On AVE (high-speed), Alvia, Euromed and Intercity trains, the seat type may be improved for the entire group en route, having notified the inspection/supervision personnel en route and subject to the availability of seats, paying for the new seats on the spot at the reference price (100%), minus the amount that appears on the group's original ticket.

For Avant and Media Distancia Convencional (Conventional Mid-Distance) services, only one class is available (Standard).

Boarding control and control during the journey

Boarding control and Inspection/Supervision personnel en route will verify that the number of passengers corresponds to those listed on the ticket, to which end they may request the collaboration of the holder of the ticket, who shall act as head of the group.

In the event that it is discovered en route that the number of passengers exceeds the number indicated on the group ticket, the surplus passengers shall be considered as not having a valid ticket and the inspection/supervision personnel en route shall enforce the provisions of the commercial rules corresponding to the service in question as regards passengers without a valid ticket.

If the number of passengers is lower than the number shown on the group ticket, there shall be no entitlement to a refund.

Loyalty Programme

Loyalty programme points are not accrued on group tickets, nor can they be used to pay for such tickets.

GROUP AUTHORISATION POINTS

AVE (high-speed), Larga Distancia (Long Distance), Avant (mid-distance high-speed) and Media Distancia Convencional (Conventional Mid-Distance) (Iberian gauge) train services

Hotline: 91 919 15 65

Requests and Group Bookings: grupos@renfe.es

Cercanías (Iberian Width)

Requests for travel authorisation at least 48 hours before the departure of the train in question, at the following numbers or as indicated:

• Asturias 985 98 11 64
• Bilbao 94 487 92 22
• Cádiz 856 17 02 85
• Madrid Applying online at www.renfe.com this link opens in another window
• Málaga 952 12 80 79
• Murcia/Alicante Applying online at www.renfe.com this link opens in another window
• San Sebastián 943 64 96 37
• Santander 942 01 82 13
• Seville 954 04 80 11
• Valencia Applying online at www.renfe.com this link opens in another window
• Zaragoza 976 76 46 48
  

Media Distancia Convencional (Conventional Mid-Distance) and Cercanías (Commuter) (metric gauge)

• Galicia 981 370 529
• Asturias 985 981 704
• Cantabria 942 209 524
• Vizcaya 944 250 629
• Leon 987 876 514
• Murcia 968 501 172

Discounts for Conferences and professional events

The offer is aimed at Conferences and Fairs organisers and participants, for Conferences and Fairs held over a maximum of four days.

Scope of use

National routes on AVE (high-speed), Alvia, Euromed and Intercity trains.

Discounts

The discount will be applied to the dynamic price in force at the time of purchase for the chosen price option. This discount does not apply to add-ons.

The discount cannot be used in conjunction with others, except for Spanish Large Family discounts.

The "Discount Authorisation" will normally be valid two days before the opening event and up to two days after the closing Conference and Fair ceremony.

This authorisation will be published with restricted access only for registered participants and will be sent to them as a .pdf by the Conference or Fair organisers through their available channels, always personalised for each attendee and subject to event registration. Failure to comply with this condition will lead to the discount being cancelled.

In special circ*mstances and due to the organiser failing to comply with one or several aspects, Renfe reserves the right to fully or partially suspend the application of commercial conditions, regardless of the stage of negotiation between both parties.

Sales Channels

They may be purchased at Ticket offices at Stations, www.renfe.com, Travel Agencies in person, Telephone Sales - Renfe Contigo 912 320 320.

Ticket Changes

Subject to the conditions of the type of ticket purchased (Básico, Elige, Prémium).

Cancellations

Subject to the conditions of the type of ticket purchased (Básico, Elige, Prémium).

Missed Trains

In case of Missed Trains (AVE (high-speed), Alvia, Euromed or Intercity trains) for reasons not attributable to Renfe, the conditions subject to the type of ticket purchased (Básico, Elige, Prémium) shall apply.

Remember...

Passengers need to show the ticket alongside the printed "Discount Authorisation" or PDF on the mobile device (which must be personalised to the passenger, named and with their event registration number) and, where applicable, documents proving they are eligible for the Spanish Large Family discount, and keep them until the end of the journey.

Hand luggage - Special luggage

All hand luggage containing clothing and articles for personal or professional use carried by the passenger shall be considered luggage.

Packages whose nature contravenes the security provisions established in the laws and regulations and/or represents a danger or nuisance to other passengers, other luggage or railway material shall not be considered luggage.

Scope of use

AVE (high-speed), Alvia, Euromed, Intercity, Avant, Media Distancia Convencional (Conventional Mid-Distance), Cercanías (Commuter) and Metric Gauge services with the exception of Tourist Trains.

For trains administered by the autonomous community of Catalonia, the access and sale conditions are determined by the regional government of Catalonia; therefore, this rule shall not be applicable to trains managed by Rodalies de Catalunya (Mid-Distance and Commuter).

Limitations

The passenger may not carry explosive or flammable material with them or packages that on account of their nature, size, type, volume, content or smell may be considered dangerous or may harm, disturb or soil other passengers or railway material.

Weapons and ammunition may not be transported, with the exception of the situations indicated in the regulations on this matter.

Registration

No luggage check-in service is offered for any Renfe trains.

Responsibility for loading, unloading and safekeeping

Renfe shall not be held responsible for incidents, theft or loss involving luggage.

The loading, unloading, safekeeping and placement, in areas and places intended for this purpose on the train, of any type of luggage shall be the responsibility of the passenger.

Inspection en route

Inspection personnel en route shall ensure compliance with the rules, reminding customers of the need to observe them, especially in cases of special luggage.

Hand luggage

Luggage that, given its size and characteristics, can be transported by each passenger without any further restrictions than those indicated in this standard.

Maximum pieces of hand luggage per passenger, size and weight

Pieces of hand luggage, as well as the size and weight of luggage that may be carried by a traveller, are defined in the regulations governing the ticket held by the passenger in each case. This rule shall only apply when it does not specifically otherwise refer to luggage.

Up to 3 pieces of luggage may be transported per person as hand luggage under the following conditions:

• Suitcases, handbags, rucksacks, computer carrier briefcases and the like are considered to be luggage.
• The combined weight may not exceed 25 kg.
• When adding all three pieces of luggage together, the total size shall not exceed 290 cm, and the largest of the three shall not exceed the dimensions of: 85 x 55 x 35 cm. (height-width-depth).

The following shall be considered as hand luggage for the purposes of this calculation:

• Baby seats and pushchairs, which must be folded once on the train.
• Musical instruments that, when carried in their case, are no larger than 30 x 120 x 38 cm (gauge-length-depth)
• Bicycles, folded or disassembled, inside a case, with dimensions that do not exceed 180 cm when added up. Bicycles do not need to be transported in a case on Media Distancia Convencional (Conventional Mid-distance), Cercanías (Commuter) and Metric Gauge trains.

Special luggage

Luggage that, on account of its dimensions or because it is included in any of the limitations does not meet the requirements to be considered "Hand Luggage" and therefore, will be subject to specific conditions and regulation for each of the following types:

• Folded or disassembled bicycles.
• Bicycles not folded or disassembled.
• Musical instruments that, subject to maximum dimensions, can be placed in the luggage compartment.
• Sporting equipment:
  • Golf club bags.
  • Ski equipment.

Additional conditions for special luggage

Only one special luggage may be transported per passenger.

The passenger shall ensure at all times that the luggage does not move from the established location and that, therefore, it does not cause any inconvenience to other passengers.

The customer shall be responsible for any damage caused to other passengers and/or the train.

The passenger carrying special luggage may only carry on one "hand luggage" item that may not exceed 55 x 35 x 25 cm (height-width-depth).

Folded or disassembled bicycles

The transport of folded or disassembled bicycles, in excess of the dimensions indicated to be considered hand luggage, shall be accepted on AVE (high-speed), Larga Distancia (Long Distance), Avant (mid-distance high-speed), Media Distancia Convencional (Conventional Mid-Distance), Cercanías (Commuter) and Metric Gauge services on national routes, subject to the following conditions:

• The bicycle is folded or disassembled in a case no larger than 120 x 90 x 40 cm (length-height-gauge).
• Pedals must be removed and the handlebars turned 90º.

Bicycles do not need to be transported in a case on Media Distancia Convencional (Conventional Mid-distance), Cercanías (Commuter) and Metric Gauge trains.

Bicycles not folded or disassembled

The transport of bicycles not folded or disassembled shall be limited to one bicycle per passenger and to Media Distancia Convencional (Conventional Mid-Distance), Cercanías (Commuter) and Metric Gauge services under the following conditions:

• Cercanías (Commuter), Metric Gauge and Media Distancia Convencional (Conventional Mid-Distance) services without reserved seating:
  • On these services, Renfe may limit the number of bicycles transported per train.
  • Initially, for services where no maximum number of bicycles per train is set, the sole limitation is that they do not inconvenience other passengers. The Inspector or Supervisor will have the authority to limit bicycle access based on train occupancy.
  • For Media Distancia Convencional Conventional Mid-Distance and Metric Gauge services, the price per bicycle transported is 3 euros.

• Media Distancia Convencional (Conventional Mid-distance) services with reserved seating:
  • Initially, a bicycle ticket can be purchased at the points of sale (ticket offices) at stations equipped with Electronic Sale and Phone Sale facilities.
  • On these services, Renfe shall limit the number of bicycles transported per train.
  • The price to transport one bicycle is 3 euros.
  • Bicycles will only be allowed on those trains that have a designated area or enough space to carry them. Therefore, the number of bicycles per train is limited.

Golf club bags and ski equipment

Only one golf club bag or one piece of ski equipment may be transported per passenger. Furthermore, consideration shall be given to the following factors:

• Skiing equipment must travel inside the corresponding containers.
• Golf bags and skiing equipment must be perfectly sealed to prevent the elements inside them from moving or shifting.

Unpermitted objects, luggage: Security and access to boarding areas

With a view to guaranteeing personal safety, the continuity of operations and the preservation of elements and facilities against security threats, Adif and Adif AV have implemented procedures and tools at their facilities that make it possible to detect and control any type of unpermitted, potentially dangerous object, preventing it from being introduced into restricted areas.

To this end, posters providing details on authorised objects will be displayed at the security control lines for accessing the boarding area at stations.

Unauthorised objects may not be taken past this control. Security staff are unable to take receipt of these items. To this end, one or more specific containers will be located on the control line for passengers to deposit any such items. These containers are equipped with an "anti-fishing" device and are labelled "FOR DESTRUCTION".

Nor is it possible to access waiting rooms with luggage, packages or suitcases that are not properly closed or packed, or with bottles or containers of any kind that contain liquid or food that are not hermetically sealed.

Boarding Control

Suitcases and hand luggage must be subject to an X-ray inspection, as must coats and jackets.

The following items cannot be X-rayed:

• Luggage, packages or suitcases that are not properly closed or packed.
• Bottles or containers of any kind containing food or liquid, except those that are hermetically sealed.

Adif cannot assume any responsibility for this type of object.

Unpermitted objects

Firearms and other devices that discharge projectiles:

• Firearms when the passenger does not have the pertinent licence and certificate of ownership.
• Toy guns, replica and imitation firearms that could be mistaken for real weapons.
• Air or CO2 weapons, such as pellet guns and shotguns, rifles and ball bearing guns.
• Flare-launching guns and "starter" or signal pistols.
• Crossbows, bows and arrows.
• Harpoons and fishing rifles.
• Paint guns, etc.

Blunt objects that may be particularly dangerous to people's physical integrity

• Batons, truncheons.
• Martial arts equipment (metal knuckledusters, nunchakus, kubotans, etc.), etc.

Sharp objects or blades

• Sword canes.
• Daggers.
• Switch knives.
• Knives with blades measuring more than 6 cm in length.
• Sabres, swords, machetes.
• Scissors whose blades measure more than 6 cm in length, etc.

Explosives, flammable, chemical or toxic substances

• Ammunition, except when carried in loaders by members of the Armed Forces, Law Enforcement, Government Agencies and holders of B licences.
• Percussion caps.
• Detonators.
• Gas and gas cylinders.
• Paint nebulisers.
• Mines, grenades and other explosive charges for military use.
• Flammable liquid fuels.
• Pressurised containers, etc.

Exceptions

The list of unpermitted objects listed in this section is not exhaustive, meaning other objects may be considered as such that, based on their characteristics, may be considered to represent a hazard to people's safety, the continuity of operations and the preservation of elements and facilities.

Bladed weapons, historic and other weapons

Sabres, machetes, historic arms or other weapons forming part of the regulatory equipment of the Military or Law Enforcement will be admitted, when due accreditation is provided.

Handicraft items that may be considered bladed weapons, provided that no more than 72 hours have passed since their acquisition (period of time to be confirmed using the purchase invoice) and provided that they are duly packed and sealed by the retailer from which they was acquired, may be admitted at security controls. The person carrying them shall identify themselves.

Sporting weapons

Persons carrying weapons used in sports may pass them through the security control provided that they are properly packed (the weapons must be placed in a case, without ammunition). The bearer must also present the weapons licence, the weapon ownership guide and demonstrated that they are an affiliated player of the sport.

Work instruments

Work tools and instruments that cut, puncture or are blunt may be transported duly packed, so long as the passengers carrying them can certify their profession and the need for them to be transported. The person carrying them shall identify themselves.

Urns

Urns containing ashes are permitted when the urn is equipped an anti-break closure, its characteristics are appropriate and is properly covered, in such a way that it cannot be identified as a funerary urn. A copy of the death and crematorium certificates must be available.

Link to the Adif page.

These rules for travelling with pets are applicable on national train routes: AVE (high-speed), Alvia, Euromed, Intercity, Avant (mid-distance high-speed), Media Distancia Convencional(Conventional Mid-Distance) (Iberian gauge and metric gauge) and Cercanías (Iberian gauge and metric gauge) services.

For trains administered by the autonomous community of Catalonia, the access and sale conditions are determined by the regional government of Catalonia; therefore, this rule shall not be applicable to Mid-Distance and Commuter Rodalies de Catalunya services.

Admission

Only small pets shall be allowed, such as dogs, cats and birds (not farmyard animals).

Pets will be allowed on trains, always under the owner’s custody on all journey legs and provided that the other passengers do not object or are inconvenienced. Onboard staff will otherwise find the best alternative to enable your journey to continue in any section of the train and, where this is not possible, passengers will be offered the chance to travel on another train or get a refund for their ticket.

The animal must travel with the documentation and comply with health and safety conditions established in current legislation.

Maximum weight: 10 kg. On Cercanías (Commuter) services (metric and Iberian gauge), there is no weight limitation.

Animals will travel with a ticket and not occupy a seat.

In certain instances, pet transport may be limited.

Guide and assistance dogs will be allowed to travel with their duly identified owners for free.

Trainers and socialisation agents have the same access rights as guide/assistance dog owners when they are accompanied by them during training. They must also be duly identified.

Only one animal per passenger will be allowed.

Conditions for transport

AVE (high-speed), Alvia, Euromed, Intercity, Avant and Media Distancia Convencional(Conventional Mid-Distance) (Iberian gauge) services

• Pets weighing no more than 10 kg shall be permitted.
• Always inside a cage, carrier or other type of closed container measuring a maximum of 60 x 35 x 35 cm with a device to contain and remove any waste.

Media Distancia Convencional (Conventional Mid-Distance) (metric gauge) and Cercanías (metric and Iberian gauge) services:

• Dogs and ferrets when not carried in cages need to travel muzzled and on a fixed-length lead not above 1.5 m, and be permanently held by their owners.
• Dogs considered as potentially dangerous under the current legislation must be handled by an adult.

Whether they are required to be transported in a cage or not, during the trip they must be placed in a discreet place at the owner's feet in such a way that interferes as little as possible with other passengers and must be permanently held by their owner.

Integrated Tickets

Pet tickets and add-ons are available through the sales system.

Bus travel

Pets are not allowed for passengers on a Combined Train + Bus Ticket or on bus services scheduled as a transport alternative.

Price

• On AVE (high-speed), Alvia, Euromed and Intercity trains, the "Pet Add-On" must be purchased. The price of this add-on corresponds to the chosen ticket option.
  
• On Avant (mid-distance high-speed) and Media Distancia Convencional(Conventional Mid-Distance) trains (Iberian gauge), the ticket will be 25% of the price of Standard Class.
• For Media Distancia Convencional (Conventional Mid-Distance) (metric gauge) and Cercanías (Commuter) (metric and Iberian gauge) services, no ticket will be issued and no amount paid for their transport.

Sales Channels

They can be purchased at the ticket offices at stations, at www.renfe.com, Renfe app, Phone Sales, Travel Agencies in person, Online Agencies and self-service machines.

Changes

AVE, Alvia, Euromed and Intercity

They are subject to the conditions of the type of ticket purchased (Básico, Elige, Prémium).

Avant (mid-distance high-speed) and Media Distancia Convencional (Conventional Mid-Distance) (Iberian gauge)

Tickets are issued as per the same conditions as the accompanying passenger's ticket.

Cancellations

AVE, Alvia, Euromed and Intercity

They are subject to the conditions of the type of ticket purchased (Básico, Elige, Prémium).

Avant (mid-distance high-speed) and Media Distancia Convencional (Conventional Mid-Distance) (Iberian gauge)

There is a 15% cancellation fee% on the refunded ticket price.

Boarding control and control during the journey

Passengers shall always show their tickets in the aforementioned instances alongside their pet's documentation, and keep them until the end of the journey.

Inspection/supervision personnel en route shall ensure that all the requirements set out in this standard are met.

Should the transport of animals cause any inconvenience, personnel on board shall look for the most suitable alternative to continue the journey in another location on the train.

On AVE (high-speed), Alvia, Euromed, Intercity, Avant and Media Distancia Convencional (Conventional Mid-Distance) services (Iberian gauge), if a passenger boards the train without a valid transport ticket for their pet, the inspection/supervision personnel en route will correct the situation as follows:

• On AVE (high-speed), Alvia, Euromed and Intercity services, issuing a ticket en route for the amount corresponding to a pet add-on for the BASIC price option.
  
• On Avant and Media Distancia Convencional (Conventional Mid-Distance) services (Iberian gauge), issuing a ticket en route for the General/Base fare in Standard class.

Unaccompanied Minor Travel Policy

Children under the age of 14 must be accompanied by an adult or use the Unaccompanied Minor Service on AVE (high-speed), Larga Distancia (Long Distance) and Avant (mid-distance high-speed) trains offering this service.

Renfe permits customers between the ages of 6 and 13 (both inclusive) to travel alone without an adult, and they will be supervised by onboard staff during all stages of the journey, from departure to arrival. This service is not available for those who require personalised service.

This service will be provided if the departure and arrival station for the trip are listed at the end of this section.

The unaccompanied minors service is provided for Elige Confort or Premium tickets for travel on Ave (high-speed), Alvia and Euromed trains scheduled to arrive at the arrival station no later than 10 pm that have on board services crew on the requested route and Renfe Service Centre and/or Boarding Control at the minor's departure and arrival stations.This service is not available for Integrated Tickets, combined tickets or other trains with a connection.

No more than 4 seats will be permitted per train.

The specific ticket for the minor shall be purchased by the minor's parents/legal guardian. The child discount of 57% will be applied to the dynamic price in effect at the time of purchase for the price option chosen. This discount does not apply to add-ons.

The children's journey must be made on a single train from departure to arrival and the latest arrival time allowed is 10 pm.

If the ticket option includes a menu, before issuing the ticket, the seller will ask the applicant if he/she wants the special children’s menu or the regular menu. In any case, and at the customer request, information will be given regarding the different special menu options available. Minors with allergies not covered by the menu options will only be given water.

Unaccompanied minors may not purchase products on board without the prior authorisation of the person taking the minor to the train. Likewise, minors who wish to use PlayRenfe (Wi-Fi connectivity platform) must provide an authorisation and a photocopy of the National Identity Document, foreigner ID card or Passport of the mother, father or legal guardian who authorises this.

Sales Channels

This service will be requested when purchasing the ticket at the Ticket Office of the Stations, Telephone Sales, and in-person Travel Agencies, at least 48 hours before the train departure time.

Changes

If the change is made more than 48 hours before the departure of the new train, the unaccompanied minor travel service may be requested provided that the new train meets all the conditions indicated in this standard.

Tickets may be subject to change under the conditions established by the ticket option attribute or add-on purchased. Change fees shall be those inherent to the ticket option or the add-on purchased.

If the ticket being changed included a "special menu", it must be requested again, since the purchase system does not transfer such requests to the new ticket automatically, provided that the deadline for requesting this benefit is met and the train offers this service.

If the change is made less than 48 hours before the departure of the new train, the unaccompanied minor travel service cannot be requested for the new trip. If a "special menu" is requested at the time of purchase, this request cannot be replicated on the new train if the change is made with less time than established for such requests, with the holder receiving a standard menu in its place.

Change of ticket holder

This is allowed, provided that the passenger pays for the amount established for each price option. This does not apply to tickets with Spanish Large Family discounts.

Cancellations

They are subject to the terms and conditions of the type of ticket purchased.

Missed Trains

In the case of missed trains for reasons not attributable to Renfe, the terms and conditions of the special fare for "Missed Trains" corresponding to the ticket purchased shall apply.

A new ticket must be paid for the corresponding amount, according to the price option of the original ticket. The corresponding price difference will also be paid, where appropriate, if the new ticket is of a higher category price option. If the new ticket is of a lower price option than that of the missed train, no difference will be refunded.

Before a new ticket is issued, the passenger must be informed in advance of the conditions of this new ticket, in particular, that it does not include the unaccompanied minor service during the trip.

Passengers who wish to request this service must wait 48 hours to make the trip, as indicated in the applicable terms and conditions to request the service. In addition, a new ticket with the fare code for unaccompanied minors must be purchased

Procedures

Arrival of the minor

The minor and the accompanying adult shall make their arrival known 45 minutes before the departure of the train at the Renfe Service Centre. If there is no such centre, they shall contact the ticket offices at the station, where they shall be provided with the "Unaccompanied minor travel" document, which shall be filled in and signed.

The signature of the minor's parent or legal guardian, along with the aforementioned form, shall be considered as authorisation by the parent or legal guardian, or their legal representative when such powers are delegated to a different person, to undertake the trip under the agreed conditions.

Both shall make their presence known at Check-in 15 minutes before the train departs. The adult will remain at this point until the time of departure of the train.

Attached to this document is a summary of the Procedure for the arrival and release of the minor as part of the unaccompanied minor service.

Assistance on board and limitations applicable to the minor

The minor will be assisted during the trip by onboard staff, who will regularly check that the minor remains in their seat, paying particular attention during train stops at intermediate stations and, as applicable, in the event of any incidents or transfers.

Unaccompanied minors may not purchase products on board without the prior authorisation of the person taking the minor to the train.

Likewise, minors who wish to use PlayRenfe (Wi-Fi connectivity platform) must provide an authorisation and a photocopy of the National Identity Document, foreigner ID card or Passport of the mother, father or legal guardian who authorises this.

Summary of the minor arrival and release procedure:

Presentation

The minor and the accompanying adult shall make their arrival known 45 minutes before the departure of the train at the Renfe Service Centre. If there is no such centre, they shall contact the ticket offices at the station.

Authorisation

The "Unaccompanied minors" document must be completed and signed. By signing this document, it shall be considered that the child has been authorised to make the trip.

Arrival of the minor at the departure station, communication to boarding control personnel or supervision/inspection personnel en route

The person responsible for the minor shall hand the child, together with the corresponding form, over to Check-in personnel or supervision/inspection personnel en route, 15 minutes before the departure of the train. They shall be accompanied to their seat and the minor's companion provided with a printed form attesting to this.

The adult will remain at Check-in until the time of departure of the train.

Release of the minor at the arrival station to the person indicated on the form

• If the minor's arrival station is the train's end station, the supervision/inspection personnel en route will hand over the minor to the person listed on the form, who will sign the corresponding section.
• If the minor's arrival station is an interim station, the inspection/supervision personnel en route will hand the minor over to Check-in personnel, who will sign the corresponding form. They, in turn, will then be in charge of releasing the minor to the person listed to this end on the form.
• If, upon the arrival of the train at the minor's destination, a person other than the person listed on the form has been sent to pick them up, they must provide authorisation and the original ID document of the person listed on the form for the minor to be released into their care.
• If, upon the arrival of the train at the minor's destination, a person other than the person listed on the form has been sent to pick them up without authorisation or the original DNI/NIE/Passport of the person listed on the form, Renfe will inform the person accompanying the minor at the departure station of this circ*mstance. When authorised by the latter, the person to whom the minor is released shall sign the delivery document, including details of their identification data.

If the person accompanying the minor at the departure station does not authorise the minor's release, or nobody appears to pick up the minor, Renfe shall determines the measures to be adopted, including the authorisation of the minor being placed at the disposal of the competent authorities.

Internal operations shall be carried out pursuant to the provisions of the Specific "Unaccompanied Minor Travel" Procedure, which shall be available at all the offices involved in the process.

List of stations where this service is provided:

• Alacant/Alicante.
• Albacete Los Llanos.
• Barcelona Sants (except for Alvia Barcelona-Vigo/A Coruña; Alvia Barcelona-San Sebastián/Bilbao; Alvia Barcelona-Salamanca).
• Bilbao-Abando (except for Alvia Barcelona-Bilbao).
• Burgos Rosa Manzano (only AVE [high-speed]).
• Cadiz.
• Camp de Tarragona (except for Alvia Barcelona-Vigo/A Coruña; Alvia Barcelona-San Sebastián/Bilbao; Alvia Barcelona-Salamanca).
• Castelló.
• Ciudad Real.
• Cordoba.
• Cuenca Fernando Zóbel.
• Figueres Vilafant.
• Gijón/Xixón.
• Girona.
• Granada.
• Huelva.
• Huesca.
• León (except for Alvia: only offered on AVE (high-speed) trains).
• Lleida–Pirineus (except for Alvia Barcelona-Vigo/A Coruña; Alvia Barcelona-San Sebastián/Bilbao; Alvia Barcelona-Salamanca).
• Madrid–Chamartín Clara Campoamor (except for Alvia Madrid-Irún/Hendaya; Alvia Madrid-A Coruña Ferrol, Alvia Madrid-Pontevedra, Alvia Madrid-Vigo and Alvia Madrid-Salamanca; Alvia Madrid-Badajoz).
• Madrid-Puerta de Atocha (except for Madrid-Atocha Cercanías).
• Málaga María Zambrano.
• Ourense/Orense (except for Alvia: only offered on AVE (high-speed) trains).
• Pamplona (except for Alvia Barcelona-Vigo/A Coruña; Alvia Barcelona-San Sebastián; Alvia Barcelona-Salamanca).
• Puertollano.
• Requena–Utiel.
• Santander.
• Seville Santa Justa.
• Valencia Joaquín Sorolla.
• Valladolid Campo Grande (except for Alvia Barcelona-Salamanca and Alvia Madrid-Irún/Hendaya).
• Zaragoza–Delicias (except for Alvia Barcelona-Vigo/A Coruña; Alvia Barcelona-San Sebastián/Bilbao, Alvia Barcelona-Salamanca).

Remember...

The exceptions refer to both travel directions.

Available for AVE and Euromed services, in Standard seats, with Basic and Elige price options.

Choosing a seat the Silent Carriage entails no additional cost for the passenger.

Sales Channels:

www.renfe.com, Ticket offices at stations, Travel Agencies in person and the Renfe app.

The following are not available in the Silent Carriage:

• Free Child Ticket Fare
• Child Fare
• Group Fare
• Pet Fare

Conditions:

• Mobile phone conversations are not permitted.
• No public address messages will be issued, with the exception of emergency messages. Travel information will be provided via the video screens and information leaflet.
• Headphones must be worn to listen to audio/video and always at volumes that do not disturb other passengers.
• Information on stops will be provided by the train's staff. As a general rule, silence must be maintained at all times.
• All electronic devices must be switched to silent mode.
• In order to maintain a relaxed atmosphere, the intensity of the lighting will be lowered, whenever this is possible. In addition to an adequate temperature being maintained.
• Silence should be observed and we thus ask that passengers speak softly and refrain from engaging long conversations.

Food and drinks:

• Food and drinks are provided on board, purchased as an add-on.
• The mobile bar service is not available.

The Club Lounges are reserved spaces operated by land personnel, providing customers with a full range of services to make their stay at our stations more pleasant.

Scope of use

Services:

Ave, Alvia, Euromed, Intercity, AVLO, Avant, Regional and Luxury Tourist Trains.

Stations:

• Alacant/Alicante Terminal
• Albacete los Llanos
• Barcelona Sants
• Camp de Tarragona
• Girona
• Lleida Pirineus
• Madrid-Chamartín Clara Campoamor
• Madrid Puerta de Atocha
• Málaga Maria Zambrano
• Seville Santa Justa
• Valencia Joaquín Sorolla
• Valladolid Campo Grande
• Zaragoza Delicias

Supporting documents that provide access to the Club Lounges.

• Individual or group transport ticket featuring the PREMIUM price option.
• Valid Más Renfe Plata (4 accesses per year), Más Renfe Oro and Más Renfe Platino card, with a ticket for travelling on AVE, Alvia, Euromed or Intercity at any price and discount option. The card number must also be printed on the ticket. If this is not the case, it is necessary by the staff in charge to always verify the Más Renfe card number and the customer's identity. Tickets paid using points can enjoy this benefit.
• Valid Más Renfe Oro and Más Renfe Platino cards with an AVLO ticket. The card number must be printed on the ticket. If this is not the case, it is necessary by the staff in charge to always verify the Más Renfe card number and the customer's identity.
• Valid Más Renfe Platino card with an Avant ticket for any fare. The card number must be printed on the ticket. If this is not the case, it is necessary by the staff in charge to always verify the Más Renfe card number and the customer's identity. Tickets paid using points can enjoy this benefit.
• Renfe-Operadora card, with a ticket purchased using the card for AVE, Alvia, Euromed, Intercity, Avant or Regional travel, involving any price, class and fare option.
• Luxury Tourist Train customers.
• Customers with a Renfe-Iberia intermodal ticket in any type of seat and whose holder is also a holder of a Más Renfe Plata (4 times per year), Más Renfe Oro or Más Renfe Platino card. To access the lounge, you will be required to accredit yourself as an intermodal customer and present your Más Renfe loyalty card.

Access limits

Club Lounge access will be subject to the opening and closing times established for each of them.
Renfe reserves the right to permanently or temporarily suspend access to the Club lounges for security reasons, construction works, they are at full capacity, business criteria or other causes of force majeure. This suspension shall not give rise to any compensation or the obligation to provide an alternative service.

Period of use

The Club Lounges may only be used at the departure station, only on the date indicated on the ticket and from 2 hours before train departure. However, the station access times and the times for accessing its different areas, as established by Renfe or Adif, will be respected.

Companions

Companions shall not be allowed, with the exception of the following:

• Minors travelling as part of the unaccompanied minors travel service.
• People with reduced mobility.
• Customers with a Más Renfe Oro or Más Renfe Platino card and a ticket providing them access to the Club Lounge.

In these cases, the companion will be allowed to access the Club Lounge. Companions of loyalty programme card holders must have a valid travel ticket for the same train and date as the holder obtaining access.

Luggage trolleys

Luggage trolleys are not allowed inside the Club Lounges.

Luggage and personal belongings

There is no left luggage service or storage service for luggage and personal belongings in the Club Lounges. Such items remain under the custody and responsibility of the customer and shall only be permitted in the Club Lounge while the passenger remains present.

The luggage shall be deposited in the locations designated for this purpose.

Pets

Pets are allowed to access the Club Lounge under the same conditions as those established in the Special Fare that regulates their transport.

Drinks and press

Only products sold in Club Lounges may be consumed in them.

Daily press, magazines and/or books, in addition to products obtained from the cafeteria buffet service, are to be exclusively used or consumed inside the Club Lounge.

All Club Lounges shall have a Complaint Form/Book available to customers.

AVLO NAME TICKET

All tickets are named, with the passenger's name printed on the ticket, so it is mandatory to enter the personal details requested at the time of purchase. Renfe Viajeros (Renfe Passengers) may request identification from passengers, in the form of a valid ID card with a photograph (national ID card, driver's licence, residence card, passport; a family record book is accepted for minors under the age of 14).

The passenger cannot be changed after the ticket has been purchased.

CLASSES AND SEATS

The AVLO product is offered in Básica class, standard seats and with assigned seating.

ROUTES

High-demand routes are solely offered in high-speed infrastructures.

FARE RANGE

The only fares offered on AVLO services are those published herein. The fare range is based on a single Fare, called the Basic fare.

As a general rule, the advance sale period is 12 months, although for certain trains and periods the advance sale period may be modified.

• Dynamic fare management offers different prices, according to the route and advanced purchases.
• The sales system always shows the best available price.
  
• Discounts will be made to members of Spanish large families, in accordance with the applicable commercial regulations.
  

FARES

Basic.

• Adult .
• Conditions: Over 14 years of age and under 14 years of age when there are over two of them per adult.
• Price. Dynamic price management.
• Child (< 14 years).
• Conditions: Listed in the "CHILDREN'S TRAVEL" section.
• Price. Permanent.

Spanish Large Family.

The discount will be given only at the time of purchase.

• General Category Discount: 20%
• Special Category Discount: 50%
  

DYNAMIC PRICES

The prices proposed by the sales system are defined through a dynamic system and will offer the best available price at any given time for the requested fare.

SALES CHANNELS

It is mandatory to book and issue tickets up to 30 minutes before the departure of the train from the departure station shown on the ticket through the following sales channels:

• www.avlorenfe.com
• www.renfe.com
• Renfe App
• Ticket offices
• Phone sales
• Travel Agencies in person, "Renfe Agencies"
• Virtual Travel Agencies, including Post Offices
• Self-service machines (without add-ons)
• Sale en route (SerTren), for ticket validations and luggage add-ons.

ADMINISTRATION FEES

The following administration fees are applied depending on the sale channel:

Ticket offices 5.5%

Self-service Machines 3.5%

Onboard sales 3.5 %

Phone sales 3.5%

www.avlorenfe.com 0 %

www.renfe.com 0 %

On-site and virtual travel agencies Fixed for each agency or office, they must issue the corresponding invoice separately.

TICKET FORMAT

Tickets in the following formats will be deemed valid for travel on these trains:

• Ticket in ATB format
• Tickets in PDF format (hard copies and PDF files stored on smartphones or other devices)
• Tickets in Passbook/PassWallet format
• Tickets issued on thermal paper by SerTren terminals.

CHILDREN'S TRAVEL

All children under the age of 14 travel in their seat and must purchase a ticket.

With a maximum of two children under 14 per adult traveller aged 18 and over, a child ticket is offered at a fixed price of €5.

When an adult travels with more than two children under 14 years of age, the third and subsequent children must pay a Basic fare ticket at the corresponding dynamic price at the time of purchase.

In any case, their parents or guardians will be responsible for minors under the age of 18 travelling with them.

AVLO does not offer the unaccompanied children travel service..

PASSENGERS WITH DISABILITIES OR REDUCED MOBILITY

Spaces for passengers travelling in their own wheelchair

The train has two H spaces, which are found in carriage 7, spaces 11H and 12H. Passengers travel in their own wheelchair on these seats.

These seats and the assistance service can be requested for people with disabilities or reduced mobility when buying tickets, as well as at the Service Centres at stations up to 30 minutes before the train departs.

Assistance for other passengers

People with disabilities (visual, auditory, cognitive, deaf and blind) or with reduced mobility (person pushing a pushchair, pregnant women, people with a reduced movement capacity in their upper/lower limbs, seniors who need assistance to travel, etc.), who travel in a regular seat (not an H space), can ask for the assistance service for people with disabilities or reduced mobility at the time of purchase, as well as at the Station Service Centres and up to 30 minutes before the train departs.

CANCELLING OR CHANGING TICKETS

Cancellation will be allowed in the case of errors, free of charge, within 2 hours of purchase, with a limit of up to 30 minutes before the departure of the train from the departure station shown on the ticket.

After this period, the ticket can only be changed or cancelled if the "Change or Cancellation" add-on has been purchased.

This add-on is available for purchase, exclusively at the time of purchase of the ticket, and cannot be added later on.

Tickets for minors under the age of 14 at a fixed price can also be associated with the add-on, in this case, free of charge.

When purchasing this add-on, the passenger is entitled to the following, up to 30 minutes before the departure time of the train from the departure station shown on the ticket:

• Cancel the ticket, or
  
• make a change to the ticket: train and date.
  

Characteristics of the ticket cancellation option:

When a ticket is cancelled, the sales system will refund 100% of the amount charged, except for the amount of the "Change or Cancellation" add-on. No single add-ons can be cancelled.

Characteristics of the ticket change option:

The Change option allows you to make a change to your ticket: train and date. You cannot change the ticket holder, departure or destination.

• Change to a higher-priced ticket:
  
• The difference between the amount of the original ticket will be refunded, except for the amount associated with the Change or Cancellation add-on, and the amount of the new ticket.
  
• Change to a lower-priced ticket:
  
• The difference between the amount of the original ticket will be refunded, except for the amount associated with the Change or Cancellation add-on, and the amount of the new ticket.
  

When changing the ticket, the passenger can purchase the add-ons needed for the new trip, including a new "Change or Cancellation" add-on.

TICKET CANCELLATION OR CHANGE ADD-ON.

Price: Every time the add-on is purchased, 8 euros.

SEAT SELECTION

When choosing the seat selection add-on, an image of the train will pop-up in the sales system after the passenger has selected the payment method, in which the passenger can select the seat.

When the seat selection add-on has not been purchased, the assigned seats will be displayed on an image with the carriages at the end of the purchase.

50% of the seats will be backward facing (facing the back of the train) and trains may be operated in single or dual sets.

SEAT SELECTION ADD-ON

Price per journey and passenger, 8 euros

LUGGAGE

Luggage includes bags, handbags, computer briefcases, folded child seats and pushchairs; electric scooters and urban bikes must also be folded and inside their carrying case.

Free hand luggage included in the ticket

• 1 handbag or rucksack, subject to the following size limitations: 36x27x25 cm and,
• 1 suitcase, subject to the following size limitations: 55x35x25 cm.
  

In addition to the items described above, passengers with a child's ticket may travel with folded child seats and pushchairs, a maximum of one for each child's ticket.

Additional luggage

Additional luggage per passenger is allowed, at the single price established, provided that the maximum dimensions of the luggage are 85x60x35 cm, or with dimensions that do not exceed 180 cm when all three are added.

This option has a limit of 100 additional pieces of luggage for each single item (200 for double tickets). The additional spaces for luggage will be distributed on a first-come, first-served basis, until the available spaces are used. The storage space is not allocated to the luggage of each passenger, so it may be stored in a place different to that where the passenger is seated.

The following are accepted as additional luggage:

• Suitcases that do not exceed the dimensions are accepted as additional luggage.
  
• Electric scooters and urban bicycles, folded and inside their cover, which do not exceed the dimensions of 85x60x35 cm, or with dimensions that do not exceed 180 cm when all three are added.
  

Additional luggage add-on prices:

ADDITIONAL LUGGAGE ADD-ON

• When purchasing the ticket, 10 euros
  
• After the ticket is purchased, through the sales channels, up to 30 minutes before the departure of the train, 15 euros
  
• At the train boarding control point, 30 euros
  

By adding the additional luggage add-on after the ticket is purchased, the sales system will generate a ticket with the same locator that includes the add-on.

By purchasing this add-on, luggage is not considered as "checked luggage", so Renfe will cover any damage or loss that may be suffered in the terms set out in the General Terms and Conditions of Transport Contracts for liability for unchecked luggage.

ON-BOARD AND LAND SERVICES

AVLO can offer the following On-board services:

• Vending machine service with hot and cold drinks and snacks.Optional, according to type of train.
  
• Trolley service. Optional, according to the type of train.
• Power sockets on seat to charge smartphones and computers
  
• PlayRenfe service, connectivity, content and on-demand digital services on the customer’s own device
  
• On-board assistance
  

AVLO offers the following Ground Services:

• Access to the Club Rooms with valid Más Renfe Oro and Más Renfe Platino cards, with the card number printed on the AVLO ticket, pursuant to the conditions established for the Club Lounges.
  
• Assistance service for people with disabilities or reduced mobility.
  
• Train boarding control
  
• The train will start to be boarded at least 30 minutes before the departure time and ends 2 minutes before the train departure time.
  Passengers are advised to show up at least 30 minutes prior to departure of the train.
• Service in Customer Care Services
  
• Service at Last Minute Posts
  

PLAYRENFE

The PlayRenfe service is adapted to the features of the AVLO product, offering this service during the journey on the customer's own device.

Users can enjoy the following through the PlayRenfe AVLO contents portal:

• Adapted content offering.
  
• Unlimited bandwidth.
  
• No more than 3 devices per user
  

Users will directly access the login portal to be authenticated in the PlayRenfe application. They will have three ways of accessing PlayRenfe: through their Ticket number, through their email or Renfe + Card or through the Promotional Code.

BOARDING CONTROL ON THE TRAIN OR EN ROUTE

Staff in charge of checking the tickets may request identification from passengers to identify them as the holder of the ticket, requesting valid ID documents with a photograph (national ID card, driver's licence, residence card, passport; a family record book is accepted for minors under the age of 14) at the boarding control point, when boarding the train, en route or before leaving the destination station.

The passenger will also be asked to present the ticket when requested by such staff, on any authorised format, in addition to the supporting documents for obtaining any discounts that may have been applied.

MISSING OR ALIGHTING THE TRAIN

Passengers must board the train at the departure station of the journey shown on the ticket.If the seat is not occupied at the station of origin, Renfe Viajeros may make use of the available seat, and the customer will not be entitled to any refund.

If the passenger travelling chooses to interrupt the trip at an intermediate station, the passenger will not be entitled to a refund of the remaining journey and the ticket will be voided.

EXTENDING THE JOURNEY

A new ticket may be issued after communicating this to the route intervention/supervision staff and provided that there are seats available; the ticket will be charged at the maximum price of the Basic fare for the new journey.

PASSENGERS WITH AN INVALID TICKET

Tickets are NOT VALID if:

• The supporting documents of obtaining the discounts that may have been applied are not provided (Spanish Large Family, Children, railway fare, official body discount).
  
• The passenger's identity and the passenger's details on the ticket are not the same.
  

In these cases, the staff responsible for checking tickets will regulate the situation as follows:

• Spanish Large Family, railway fare, official body discount: will be required to pay the amount corresponding to the discount or allowance made on the ticket.
  
• Child, will be required to pay for the difference between the amount of the Basic fare paid and the amount corresponding to the price of an adult ticket.
  
• Passenger's identity, will be required to pay for a ticket at the maximum Basic fare corresponding to the entire train route.
  

PASSENGERS WITHOUT A TICKET

If the passenger does not have a ticket or continues to travel further on the route, after the destination shown on the ticket, the passenger will be asked to pay twice the amount of the maximum Basic fare of the corresponding journey.

CANCELLING THE JOURNEY

The passenger affected by the cancellation will be entitled to the following, under the terms established in the General Terms and Conditions of Transport Contracts of Renfe Viajeros (Renfe Passengers):

• change of the ticket for another AVLO train, free of charge
• change of the ticket for another AVLO train, to travel on a different date, free of charge
  
• refund of the price paid for the trip, including all add-ons
  
• other travel alternatives, based on availability
  

In the case of train journeys cancelled due to a strike or other incidents, the amount of unused tickets will be refunded to the passenger before the departure of the train, including add-ons, directly through the sales channel through which the ticket was issued.

If the service is interrupted or cancelled, then if the customer chooses to travel by alternative road transport, 15% of the ticket price will be reimbursed.

COMPENSATIONS FOR DELAY AT DESTINATION

The following percentage of the total amount of the ticket paid by the customer shall be paid if compensation is paid for delay at destination.

• At least 60 minutes: 50% reimbursem*nt
  
• Over 90 minutes: 100% reimbursem*nt
  

COMPENSATION FOR DEFICIENCIES IN ON-BOARD SERVICES

If there is any complaint about a deficiency in the on-board service, an attempt will be made to resolve it immediately or the passenger will be placed in another seat.

If the incident cannot be resolved, even with a change of seat, and a complaint is made, the customer shall be compensated for the full amount of the ticket they have paid for as follows:

• Air conditioning deficiencies:
  
• Unrepaired failure during the customer’s journey: 100%
  
• Intermittent or repaired failures during customer's journey: 50%
  
• No toilets:
  
• Lack of all composting toilets during the customer’s trip: 100%
  

COMPENSATION FOR BREACHES OF PURCHASED ADD-ONS

When the service offered in add-ons cannot be provided, the amount of the corresponding add-on will be refunded.

COMPENSATION PAYMENTS

Compensation, except for breaches in purchased add-ons, may be made effective 24 hours after arrival of the passenger at destination, through the automatic compensation system.

Compensations will be paid within a period of three months from the date of the trip during which the incidents occurred.

Compensations may be accumulated, but they cannot exceed 100% of the ticket price, including add-ons.

Amounts arising from indemnities and compensations claimed under the automatic indemnity system shall be paid by using the same form of payment as that used at the time of purchase.

CUSTOMER WRITTEN OR PHONE COMPLAINTS

Passengers may submit their claims and complaints to Renfe using the following:

• Complaints Book
• Official complaint forms on board the train and at Renfe Service Centres.
  
• Customer service form on www.renfe.com
  
• Customer service form on www.avlorenfe.com (AVLO website)
  
• Line 900 for incidents and complaints.
  

GUARANTEED CONNECTION

The connection of an AVLO train with another service is only guaranteed when it is part of at least one of the journeys of an Integrated Ticket.

LOYALTY PROGRAMME

AVLO tickets are included in Más Renfe (loyalty programme) and allow holders to earn points when they purchase an AVLO service.

Payment with points is not allowed on AVLO trains, neither for individual tickets nor for return tickets with another product that does allow it.

OTHER CONDITIONS

This regulation does not include what is stipulated in the General Terms and Conditions of Transport Contracts of Renfe Viajeros (Renfe Passengers).

Interrail

Conditions of Use and Supplements

The Interrail pass will be presented along with an ID card with photograph to any authorised agent who requests it; failure to comply with this requirement will mean that the passenger will be deemed to travelling without a ticket.

Interrail is valid for the class indicated on the pass. With a 2nd class pass you can travel in 1st class, paying the price difference, at the full fare.

Flexible pass holders must indicate the date of travel before starting the journey in the corresponding box; it must be written with black or blue permanent pen, in the form (dd/mm), for example, May 7 = 07/05.

The trip is valid from midnight of the chosen day. If you start the journey on a direct night train departing after 7.00 p.m. and arriving after 4.00 a.m., only the date of the day of departure must be shown. The same process applies when travelling by ferry, included in the Pass.

No pass can be used before midnight on the first day of validity; the right to travel expires at midnight on the last day of validity.

The pass will be presented stapled on a cover, which describes the main points of the conditions for use, together with a form for the registration of the Global Pass holder details and a Travel Journal that must be completed with the information regarding the journeys, which will be checked by the control staff. Once the trips have been used up, the passenger is required to send the pass free of charge to the address indicated on the cover to check its detailed use. Subsequently, the passenger can recover the pass, if requested, by also receiving at his address a gift from Interrail.

The following will be considered as fraud: travelling with a pass with the altered date, showing a photocopy instead of the original, the pass being used by a different person or travelling outside the validity period.

For trains or ferries that so require, the seat reservation, lying seat supplement, cabin use in shipping companies, port fee, etc. must be purchased, for this it will be essential to present the pass that is valid on the date of travel requested.

For journeys by AVE, Alvia, Euromed and Intercity of holders of an Interrail pass that is valid for travel on Renfe, a fixed supplement will continue to be paid depending on the price option chosen to travel. The Elige, Elige Confort y Prémium options will be offered.

Reimbursem*nts

No duplicate pass can be issued, even in the event of deterioration, theft or loss.

Issue conditions

There are a series of mandatory criteria at the time of purchase.

Cancellations

A number of steps are required for cancellation.

Unusual situations

Unusual situations include:

Renfe-Iberia Train & Fly Intermodal Fare

This rule applies to purchases made as part of the commercial agreement with Iberia for international air traffic that starts or ends their journey on Renfe trains.

SALES CHANNELS

The product will be available via all of Iberia's usual sales channels (iberia.com and GDS).

SCOPE OF APPLICATION

Ave, Alvia and Intercity services as determined as part of the following relationships:

• Córdoba - Madrid Pta. Atocha
• Málaga - Madrid Pta. Atocha
• Sevilla - Madrid Pta. Atocha
• Valladolid - Madrid Chamartín
• Zaragoza - Madrid Pta. Atocha
• Valencia - Madrid Pta. Atocha
• Alicante - Madrid Pta. Atocha
  
• Pamplona - Madrid Pta. Atocha
• León – Madrid Chamartín
• Salamanca - Madrid Chamartín
• Albacete – Madrid Pta. Atocha
• Palencia – Madrid Chamartín
• Zamora – Madrid Chamartín
• Ourense - Madrid Chamartín

CLASSES AND TRAINS

All classes and trains of the above services can be sold. The intermodal product will have two possible comfort classes:

• Business. The train journey shall be completed in a Comfort seat.
• Standard. The train journey shall be completed in a Standard seat.

INTERMODAL TICKET

Ticket

A single ticket for both types of transports for international one-way or round-trip travel. Issued as an "Electronic ticket and itinerary" document by Iberia's booking engine. For rail transport, each direction of travel, round trip or return, will be considered separately (one way). In addition to the ticket, to access each means of transport, it is necessary to issue and present the corresponding boarding pass.

Composition of the intermodal ticket

Iberia will issue an IB-075 e-ticket, which comes in A4 format and consists of several different sections:

• Passenger details: name and identity document, ticket number and booking code (PNR).
• Flight details: number, date, time, class, fare, etc. of both train travel and air travel.
• Ticket data: ticket number, date of issue, etc.
• Transport price: this data includes the air fare applied, means of payment and the total price broken down by transport price, administration fee, taxes, in addition to other charges and expenses involved in air transport.
• Excerpts and notices on the conditions of travel

Seat reservation

To travel using each form of travel, the customer must hold the corresponding boarding pass:

• Air travel: boarding pass, to be issued by the booking management channels determined by Iberia, within the deadlines and conditions set by the airline.
• Train travel: boarding pass (seat reservation), to be issued by the booking management channels determined by Iberia, within the deadlines and conditions set by the airline. Similar in appearance to train tickets in PDF format, they contain the standard ticket data including the passenger name. These boarding passes can also be issued at Ticket Offices offering electronic sales and you can also consult the Reservation Code/Booking code (PNR) of the IB-075 ticket via this channel. Multifunction Self-Service Machines also allow cards to be printed.
• Travel by commuter train: access to C-1 and C-10 trains in the centre of Madrid, when travelling to or returning to Puerta de Atocha or Chamartín and Aeropuerto T4 station, shall be via Combined Cercanías, using the code printed on the AVE and LD train ticket, or however it is determined.

METHOD OF PAYMENT

Those permitted by Iberia. In the field corresponding to the price of the AVE or LD boarding pass, the R.I.T. caption will appear and "Virtual Agency" as the form of payment.

LOYALTY PROGRAMME

Currently, the purchase of this intermodal ticket does not allow customers to benefit from Renfe's loyalty programme.

CHANGES AND CANCELLATIONS

They will always be associated with the terms and conditions of the applicable airfare, and can only be purchased through the channels determined by Iberia. Information about these operations and, if applicable, their formalisation, can be requested by telephone on Serviberia's number 901 111 500.

Under no circ*mstances can these transactions be carried out at Renfe points of sale.

MISSED TRAINS DUE TO THE CUSTOMER'S FAULT

The "Missed Trains" benefit does not apply. However, the customer will be informed of the possibility of calling 901 111 500 to request information about the possibility of changes, cancellations or postponements, corresponding to the customer's airfare applied on the intermodal ticket.

ROUTE EXTENSION AND CLASS UPGRADE

Renfe-IberIa intermodal tickets do not allow the extension of their rail route on the way or class upgrades in the train journey.

FARES

• Elige Confort (adult and child). The key of the Renfe boarding pass is “IB_CONFORT”.
• Elige Estándar (adult and child). The key of the Renfe boarding pass is “IB_STANDARD”.

No groups are allowed.

CHILDREN

The following pricing groups are established for these intermodal tickets with regards assigning a seat and applying discounts:

- From 0 to younger than 2 years on the date of travel. Free, not occupying a seat. Occupying a seat, they will pay the price of the fare for 2-year olds.

- 2 to 11 years old. They will receive a discount, depending on the conditions of the flight. They will occupy a seat.

In all cases, they must carry their corresponding personal intermodal ticket.

Airlines set certain restrictions for travel with newborns, seat occupancy for children under 2 years of age or children travelling alone. In addition, depending on the country of origin or destination of the trip, specific requirements and need for documentation are established; the traveller will be responsible for knowing and meeting such requirements.

For train travel, the provisions of the regulations regarding the occupation of seats shared with children shall apply: maximum 2 people per seat.

No unaccompanied minor travel services will be provided during trips on trains or aeroplanes.

PETS

Please note that the intermodal ticket does not allow pets.

In this type of trip, an individual ticket must be purchased for both passenger and pet, for each trip and from each company, since pets are not included in this Shared Code Agreement.

HAND LUGGAGE

When travelling by train, passengers may carry, under their custody and at their own responsibility, in the locations designated for this purpose, luggage that does not contravene the security provisions established in the corresponding laws and regulations and does not represent a danger or inconvenience to other passengers.

For each intermodal ticket, the hand baggage, check-in baggage or special baggage allowed under the applicable airfare shall be accepted, provided that for your trip by train, you meet the following requirements:

• maximum of three items
• without exceeding 64 kg and 316 cm (length + width + height) in total
• without exceeding 23 kg per item
• the largest side (length or width or height) of each item shall not exceed 100 cm.

Passengers shall be responsible for consulting and fulfilling the airline's requirements in relation to the nature, price, size and weight of their luggage, as well as the legislation of the countries of origin and destination, for all aspects relating to transport by plane.

SPECIAL LUGGAGE

Concerning travel by train, only one special item of luggage may be transported per traveller, which shall include:

• Bicycles and scooters folded away or disassembled inside a specific cover, the maximum dimensions of which shall be: 120x90x40 cm (length-height-width).
• Musical instruments that can be placed in the spaces intended for luggage.
• Sporting equipment:
  • Golf club bags.
  • Ski equipment.
  • Sports fishing equipment.

Golf, ski and sport fishing equipment must travel in the corresponding bag, which must be perfectly closed, in such a way as to prevent the movement of the elements inside.

The passenger carrying special luggage may only carry on one "hand luggage" item that may not exceed 55 x 35 x 25 cm (height-width-depth).

ON-BOARD AND LAND SERVICES

People with special mobility needs

If assistance is required for people with disabilities or reduced mobility, it must be requested separately from each company:

• Renfe: calling 912 140 505 (Help Desk)
• Adif: calling 91 774 40 40 (ADIF ACERCA central office)
• Iberia: calling 901 111 500.
• Aena: calling 902 404 704.

In certain cases that require specialist care, airlines request medical authorisation for the passenger to travel or the presence of a companion.

Also, there are certain restrictions and recommendations concerning the travel of pregnant women depending on the completed weeks of pregnancy. Passengers will be responsible for consulting and fulfilling the necessary requirements in relation to their air travel.

When travelling by train, seat H is not available for sale.

Guide and assistance dogs

Guide and assistance dogs traveling with the passenger, without occupying a seat, will be admitted free of charge. Certified instructors may travel with a service animal under the same conditions.

They must be adequately accredited and comply with the legislation in force in the country of origin and in the country of destination. Some countries do not allow the transport of animals, even guide dogs.

On-board food and drinks

Currently, tickets with in-seat food and drinks will not be provided for passengers with an intermodal ticket.

Club Lounges

Passengers who are participants of the Más Renfe loyalty programme can access the Renfe Club Lounges under the conditions established by the programme for each of the cards, when they hold an intermodal ticket for any type of seat and provided that the name of the holder is the same as that of the Más Renfe card. To access the lounge, you will be required to accredit yourself as an intermodal customer and present your Más Renfe loyalty card.

Voucher parking

These tickets, regardless of the class in which you travel and the customer's participation in the loyalty programme, shall not include voucher parking.

BOARDING CONTROL AND CONTROL ON BOARD THE TRAIN

Documentation

Customers, at boarding control or en route on-board the train, must present their boarding pass for the train and must keep it with them until the end of their trip. They may also be required to present an identity document accrediting them as the holder of the boarding pass.

If they are unable to present any of the documents indicated at the boarding control, and the customer wishes to travel by train, they will be told that they must acquire the corresponding ticket as they do not have a valid ticket to travel.

If the passenger cannot provide any of the above documents on the train, they will be considered as a passenger without a valid ticket to travel.

Passengers will be responsible for consulting and satisfying the requirements regarding the personal and transport documentation required for their trip by plane, which may vary depending on their nationality, age, reason for travel, as well as the countries of origin and destination. This control will only be carried out by Iberia.

AFTER-SALES CONDITIONS

Guaranteed connection

The connection of passengers under this intermodal ticket is guaranteed, pursuant to the terms provided in these conditions:

In case of a delay in one of the services, if the passenger is unable to use the leg of the other service, the latter company shall facilitate the trip contracted at no additional cost using the means it deems appropriate.

Should the customer fail to board the train connection as a result of an incident in the aeroplane service, Renfe will provide a new reservation on the first train with available seats at no additional cost. The new reservation will be made in the same class or a higher class, depending on seat availability.

In case the passenger misses the connection, the passenger will be entitled to receive assistance with regards to transport, accommodation, meals, etc., as established in the air transport regulations.

Delays

As regards rail service, the compensation provided for in the Regulations of the Railway Sector Act shall apply, unless in cases of force majeure.

The voluntary punctuality commitments shall not apply.

COMPLAINTS HANDLING

Each company will be responsible for handling and processing complaints, according to the service where the incident originated.

The customer may lodge a complaint/claim through the Customer Service Form on the Renfe website or using an Official complaints form, available on board the train, Service Centres and
Customer Service Offices, with a period of two years for submitting the complaint after the date of completion of the trip.

All complaints will be filed in writing; the automatic compensation system cannot be used in such cases.

Guaranteed connection

Renfe Viajeros' (Renfe Passengers) commercial offer establishes special conditions for transfers with guaranteed connections, with a single ticket and competitive prices for passengers, as established in the Integrated Ticket between different national routes and departure and arrival stations.

In addition, the connection will be guaranteed for passengers who have purchased an Integrated Ticket, provided that the passenger has the tickets covering the journey from the departure and arrival stations, including all legs of the journey, and that there is a period of time of at least 60 minutes (when changing to a different train at the same station) or of at least 90 minutes (when changing to a different train between two stations in the same municipality) between the theoretical time of arrival of the inbound train and the time of departure of the outbound train.

Tickets purchased independently for each leg of the journey will be classified as a different transport contract and the connection will not be guaranteed if the above requirement is not met.

The guaranteed connection is not offered on AVLO, Cercanías (Commuter) and Metric Gauge trains, nor between these and other services.

Passengers with a guaranteed connection ticket must make their own way between stations in the same city, except where there is a Renfe train or alternative service, such as in Valencia, where tickets will be valid for the journey between both stations.

If a connection is lost due to failure by Renfe Viajeros, passengers will have the right to a free ticket for the next train, in addition to compensation for delayed arrival at their destination. If passengers decide to abandon their onward journey, their return journey to their departure station will be free and they will receive a refund of the ticket price.

In order to benefit from a guaranteed connection, passengers must have their tickets on them from their departure until their final destination for each journey leg.

SALES CHANNELS

These tickets may be purchased at Ticket offices at Stations, www.renfe.com, Travel Agencies in person and Telephone Sales - Renfe Contigo 912 320 320.

CHANGES AND CANCELLATIONS

The conditions for changes or cancellations will be those set specifically for the applied fares for the tickets.

Passengers need to show their tickets alongside valid documents proving they are eligible for any discounts, and keep them until the end of the journey. In addition, they must have their identity document with them.

Missed Trains

This regulation regulates how passengers who, for reasons not attributable to Renfe, miss their train at the station at which their trip begins are offered the possibility of continuing their journey, under specific conditions, on the next train with free seats.

Scope of use

AVE and Larga Distancia (long distance high-speed) services on domestic routes, with the exception of passengers whose ticket expressly indicates that this provision is not included.

Conditions of Sale

This is applicable to passengers on AVE (high-speed), Alvia, Euromed and Intercity services who have a valid ticket for a specific day, train and route, subject to certain price options, and arrive at the departure station indicated on their ticket after the train departs, within a maximum of 30 minutes from the train's scheduled time of departure.

Renfe will offer the option of travelling on another train that serves the same route as the original ticket, paying a supplement established for this purpose, with the options indicated below:

• Travelling with the same price option or a lower option on the next train on the same date with free seats, or
• Travelling with a higher price option than the missed train, on the next train on the same date with free seats, paying an additional supplement to cover the difference between the price paid for the original ticket and the dynamic price of the new price option, or
• Travelling with a lower price option than the missed train, on the next train on the same date with free seats, without receiving a refund for downgrading their ticket, or
• Travelling on the first train on the following date, if the missed train was the last train on the original travel date, under the same conditions as above.

The train offered must be equivalent or lower than the original, in other words, if the missed train is an AVE (high-speed) train, any other may be offered, while if the missed train is a Larga Distancia (long distance), any other option may be offered except an AVE (high-speed) train.

The customer's decision to accept or reject any of these options does not entitle them to any other type of additional compensation, nor to the claim any expenses that may be incurred as a result of their decisions.

Obtaining the new ticket

The customer who has missed their train must go to the Renfe Service Centre or to the ADIF Customer Service Offices, as applicable, to obtain authorisation for the new ticket to be issued. If neither of these two points are available at the station, the customer can obtain the new ticket directly from the ticket offices of the ticket's departure station.

For the new ticket purchased, only the pet complement and bicycle complement will be offered.

The conditions for using the new ticket are those corresponding to the price option and, where appropriate, the corresponding supplements, regardless of the services originally arranged by the customer.

New ticket price

The amount to be paid shall be a percentage of the dynamic price of the new ticket purchased. If the new ticket corresponds to a higher price option than the original ticket, an additional payment for this concept shall also be required.

The price options providing cover for "Missed trains", as well as the amount to be paid for the new ticket purchased, are as follows:

• Basic: Not available
• Elige: 30%
• Elige Confort: 30%
• Premium: 0€

Changes and cancellation of the new ticket

The new ticket cannot be changed or cancelled.

Nor can the passenger name be changed or new "Missed Trains" cover provided.

Rejection of the offer of a new ticket by the passenger

If the passenger does not accept the offer made by Renfe to allow them to continue their trip, the provisions of the general terms and conditions of the transport agreements regarding the non-occupation of the seat at the departure station, featuring on the ticket, shall apply.

Cercanías One-way Ticket

A single, non-personal and transferrable ticket valid for a single journey between the departure station and the zone stated on the ticket. The price is the General/Base Fare.

On Cercanías (Commuter) services, the journey must start in the two hours following issue.

Discounts for holders of the Spanish Large Family entitlement and those specifically indicated in the ticket’s terms and conditions may be used with this ticket.

Sales channels

Tickets may be purchased at Station Ticket Offices or Cercanías Self-service Machines.

Changes

No ticket changes.

Cancellations

Ticket cancellations only allowed at time of purchase. This transaction is free for customers.

Ticket Validation

Tickets must be validated in the ticket machines at stations before starting your journey. Where stations do not have these machines, station ticket staff will do it for you.

Remember...

Passengers must show the ticket alongside the valid documents proving they are eligible for the discounts, and keep them until the end of the journey. In addition, train or station staff may ask ticketholders to show their identity document.

Cercanías One-way and Return Ticket

All hubs offer return tickets.

Intended for customers who make 2 trips between the departure station and the zone stated on the ticket, though the return need not be back to the departure station.

For Cercanías, the first journey with the ticket must be within two hours from the time of issue and the second journey up to the end of the scheduled service on the same day of purchase.

These tickets will only be issued for days and routes where Return Tickets are not valid.

* Hubs with return fares available: San Sebastian and Seville

Special Conditions:

• Madrid Cercanías hub: the inbound journey may be made at any time on the day after the issue date.
• In the Asturias hub,a Return ticket purchased on Friday or eves of public holiday allows the return journey to be made at any time on the day following issue.

Spanish Large Family discounts may be used for this ticket.

Prices

The price is the same as two one-way tickets and the inbound journey may be made within the valid ticket zones, although not necessarily back to the departure station.

The outward journey must be within two hours from the time of purchase and the return journey may be made at any time on the day after the issue date.

Sales channels

Tickets may be purchased at Station Ticket Offices or Cercanías Self-service Machines.

Changes

No ticket changes.

Cancellations

Ticket cancellations only allowed at time of purchase. This transaction is free for customers.

Ticket cancellation

Cancellations must be done via the designated machines at the stations before the journey. Where stations do not have these machines, station ticket staff will do it for you.

Remember...

Passengers must show the ticket alongside the valid documents proving they are eligible for the discounts, and keep them until the end of the journey. In addition, train or station staff may ask ticketholders to show their identity document.

Cercanías Return Ticket

A single, non-personal and transferrable ticket for customers who make return trips on the same day at the same destination and departure stations or zones.

The outward journey may be used during the two hours following ticket issue and the return journey can be used until the end of the scheduled service on the issue date, from Monday to Friday, excluding public holidays.

Discounts for holders of the Spanish Large Family entitlement and those specifically indicated in the ticket’s terms and conditions may be used with this ticket.

Sales channels

Tickets may be purchased at Station Ticket Offices or Cercanías Self-service Machines.

Changes

No ticket changes.

Cancellations

Ticket cancellations only allowed at time of purchase. This transaction is free for customers.

Ticket Validation

Tickets must be validated in the ticket machines at stations before starting your journey. Where stations do not have these machines, station ticket staff will do it for you.

Fare available only for the San Sebastian and Seville hubs.

Remember...

Passengers must show the ticket alongside the valid documents proving they are eligible for the discounts, and keep them until the end of the journey. In addition, train or station staff may ask ticketholders to show their identity document.

Cercanías Limited Monthly Pass

A personal, named, non-transferable pass for two daily journeys, one outbound and one inbound, during the period of validity and for journeys between zones or the purchased departure and arrival stations

The Limited Monthly Pass can be used every day from day n (validity start date) to day n-1 of the following month. Both dates will be printed on the Limited Monthly Pass.

These prices cannot be used in conjunction with other discounts except for the Spanish Large Family discount and those specifically indicated in the ticket’s terms and conditions.

Sales channels

The passes may be purchased at Station Ticket Offices or Cercanías Self-Service Machines.

They may be purchased up to 10 days before the validity start date.

Changes

No changes allowed.

Cancellations

The Pass may only be cancelled before the start of the usage period. This transaction is free for customers.

Validating the Limited Monthly Pass

The pass must be validated in the ticket machines at stations before starting your journey. Where stations do not have these machines, station ticket staff will do it for you. Once validated, it may not be cancelled.

The first journey with the Pass must be within two hours from the time of validation and the second journey up to the end of the scheduled service on the date of validation.

Remember...

Passengers must show the Limited Monthly Pass alongside the booking validation and valid documents proving they are eligible for the discounts, and keep them until the end of the journey. In addition, train or station staff may ask Pass holders to show their identity document.

Cercanías Unlimited Monthly Pass

A personal, named, non-transferable pass for unlimited travel during the period of validity and for journeys between zones or the purchased departure and arrival stations.

The Unlimited Monthly Pass can be used every day from day n (validity start date) to day n-1 of the following month. Both dates will be printed on the Unlimited Monthly Pass.

These prices cannot be used in conjunction with other discounts except for the Spanish Large Family discount and those specifically indicated in the ticket’s terms and conditions.

Sales channels

The passes may be purchased at Station Ticket Offices or Cercanías Self-Service Machines.

They may be purchased up to 10 days before the validity start date.

Changes

No changes allowed.

Cancellations

The Unlimited Monthly Pass may only be cancelled for free before the start of the usage period.

Validating the Unlimited Monthly Pass

The pass must be validated in the ticket machines at stations before starting your journey. Where stations do not have these machines, station ticket staff will do it for you. Once validated, it may not be cancelled.

Remember...

Passengers must show the Unlimited Monthly Pass alongside the booking validation and valid documents proving they are eligible for the discounts, and keep them until the end of the journey. In addition, train or station staff may ask Pass holders to show their identity document.

*Not available for the Madrid hub.

Cercanías Student Pass

A personal, named, non-transferable pass that may only be used by the same student cardholder for unlimited trips during the period of validity and for journeys between zones or the purchased departure and arrival stations.

Valid for three consecutive calendar months during academic terms, except for the third term which will be valid until 15th July. These passes will not be valid between 16th July and 30th September. Both dates will be printed on the Study Pass.

These prices cannot be used in conjunction with other discounts except for the Spanish Large Family discount and those specifically indicated in the ticket’s terms and conditions.

Sales channels

They can be acquired at Station Ticket Offices.

They may be purchased up to 15 days before the validity start date.

Changes

No changes allowed.

Cancellations

The Pass may only be cancelled before the start of the usage period. This transaction is free for customers.

Validating the Study Pass

The pass must be validated in the ticket machines at stations before starting your journey. Where stations do not have these machines, station ticket staff will do it for you. Once validated, it may not be cancelled.

Remember...

Passengers must show the Study Pass alongside the booking validation and valid documents proving they are eligible for the discounts, and keep them until the end of the journey. In addition, train or station staff may ask Pass holders to show their identity document.

Cercanías Quarterly University Pass

For students enroled at a University of the Autonomous Community of Madrid, and for the staff at the Rey Juan Carlos, Carlos III (Madrid) and Autónoma de Cantoblanco Universities.

• Students and staff must have an ID card accrediting them as staff or students of Alcalá de Henares, Autónoma de Cantoblanco, Carlos III (Madrid) and Rey Juan Carlos universities or as Erasmus students.
• The University Card entitles the holder to purchase the Three-month Pass (valid for three consecutive calendar months) and offers unlimited travel for the selected journey.
• Unlimited travel every day, including Saturdays, Sundays and Public Holidays, for the validity period.
• Staff.
• Valid for any route in the Madrid Network, so long as the point of departure or destination is: Alcalá de Henares, Cantoblanco Universidad, Móstoles, Móstoles-El Soto, Alcorcón, Vicálvaro, Fuenlabrada, Leganés, Las Margaritas Universidad, Villalba or La Navata.
  

Valid for three consecutive calendar months

Green Zone : A single price is established from any zone in the Madrid network using the C-9 line. This is €8.70 for a one-way ticket and €17.40 for a return ticket.

(*) On routes between Line C-9 Cercedilla-Cotos (Green Zone) and other Madrid Cercanías Hub lines, including interior journeys to Line C-9, the prices set in accordance with the general fare system by zones will only apply to the Monthly Pass up to a maximum of seven zones.

Cercanías Bonotren

A single or multi-person, non-named, transferable pass for any ten outward or return journeys, during the period of validity and for journeys between zones or the purchased departure and arrival stations.
This ticket can be used by more than one passenger at a time, as long as all passengers start and end their journey in the same place and one journey is validated on the ticket for each of the passengers travelling on it (if the Bonotren is topped up on a "Renfe&Tú" contactless card, the cardholder must always be one of the passengers).

The Bonotren can be used every day for one month, from day n (validity start date) to day n-1 of the following month. Both dates will be printed on the Bonotren.

These prices cannot be used in conjunction with other discounts except for the Spanish Large Family discount and so long as it is included on a "Renfe & Tú" contactless card. Each family member must show their identity document. Other discounts specified in the terms and conditions may also be used.

Sales channels

The passes may be purchased at Station Ticket Offices or Cercanías Self-Service Machines.

They may be purchased up to 10 days before the validity start date.

Changes

No changes allowed with the Bonotren.

Cancellations

The Bonotren may only be cancelled before the start of the usage period. This transaction is free for customers.

Bonotren Validation

The pass must be validated in the ticket machines at stations before starting your journey. Where stations do not have these machines, station ticket staff will do it for you. Once validated, it cannot be cancelled and will only be valid for travel in the following 2 hours.

Remember...

Passengers must show the Bonotren alongside the booking validation and valid documents proving they are eligible for the discounts, and keep them until the end of the journey. In addition, train or station staff may ask Pass holders to show their identity document.

Cercanías Discount for People over 60

Tarjeta Dorada Card

• Passengers over 60, those on benefits who are over 18, those with a permanent, total or absolute physical or mental impairment or severe disability that have been officially certified, or who have a level of disability equal to or more than 33% are entitled to this card.
• The Tarjeta Dorada card offers a 40% discount on one-way and return journeys.
• The discount is for any day of the week and regular service trains.
• Persons with a disability equal to or greater than 65% may be accompanied by another person who will have the same economic travel conditions as the holder. .
• It is valid for one year.
• It can be purchased at stations, points of sale and travel agencies for €6.00.

Remember...

There is also the option of obtaining a Tarjeta Dorada card linked to credit and debit cards issued by some banks.

Commuter Discount for Young People

Tarjeta Más Renfe (loyalty programme) card

This is a personal, named and non-transferable card that provides holders with a discount on the General/Base fare depending on the trains used and how far in advance the ticket purchase is made. This discount cannot be used in conjunction with others except for the Spanish Large Family discount and those specifically indicated in the ticket’s terms and conditions.

It can be purchased by young people between the ages of 14 and 25 at the time of card purchase or renewal. It costs €50.
The card is valid for one year starting from the purchase date and can be renewed every full year. The travel date for tickets purchased with the discounts listed below must be within the card's validity period.

• AVE and Larga Distancia (Long Distance):
  • 50% discount for purchases made 30 days in advance or more.
  • 40% discount for purchases made 15 days in advance or more.
  • 30% discount for purchases made less than 15 days in advance.

• Avant, Media Distancia Convencional (Conventional Mid-distance) and Cercanías (Commuter)/Rodalíes (Commuter):
  • 25% discount.

Sales channels

The card can be purchased at www.renfe.com and after payment, passengers receive a customer number for identification purposes and to access the card's benefits. It can be cancelled at no cost up to two hours after purchase, provided it has not been used.

Tickets should be purchased by providing the "customer number" at Ticket offices at Stations, at www.renfe.com, Travel Agencies in person and Online, Telephone Sales Renfe Contigo 91 232 03 20, Renfe app, Multiproduct Self-service Machines and Cercanías (Commuter) and Media Distancia (Mid-distance) Self-service Machines.

Changes

• The ticket can be changed for the same day at no cost, within its period of validity.
• If passengers wish to change the ticket for another day, they will pay a change fee of 20% of the original ticket price.

On Regional trains, a minimum fee of €1 per ticket applies.

If the price of the new ticket is higher, passengers pay the difference.
If the changed ticket is cheaper, 15% will be discounted from the price difference after any applicable change fees are deducted.

Cancellations

Cancellations are allowed, with a fee of 30% of the ticket price.

Missed Trains

In the case of AVE or Larga Distancia (Long Distance) trains that are missed for causes not attributable to Renfe, those passengers who have arrived at the departure station at least 30 minutes before the scheduled train departure time will be given the option to travel on the next train with available seats, under the terms and conditions specified by Renfe.

Passengers will need to pay 20% of the new ticket price based on the General fare, if they travel in the same class – or lower – as that of the original ticket.

Loyalty Programme

Passengers who purchase the Tarjeta Más Renfe Joven card (loyalty programme) card will be automatically signed up to Más Renfe (loyalty programme) and enjoy its benefits.

They may get Renfe Points for train ticket purchases or for the services from partner companies on the programme. Collected points can be exchanged for new train tickets, hotel stays and even to renew the card itself.

Remember...

Passengers need to show the ticket alongside valid documents proving they are eligible for the discounts, and keep them until the end of the journey. In addition, they must have their identity document with them.

Cercanías Discount for Spanish Large Families

This Fare allows members of large families with the corresponding certificate awarded by the different Autonomous Regions the chance to travel with heavy discounts depending on the category on all national AVE, Larga Distancia (Long Distance), Avant, Media Distancia Convencional (Conventional Mid-Distance), Cercanías (Commuter) and Feve services in all seats and classes.

To qualify for the discount, passengers need to present the official Spanish Large Family certificate (register, card, etc.) or document certifying their status and category, or a certified photocopy of the document. They may also present expired certificates accompanied by a duly filled in renewal application.

The discount will solely be made when purchasing tickets:

• 20% off for Spanish Large Family members in the general category.
• 50% off for Spanish Large Family members in the special category.

These discounts can be used in conjunction with any other, except for those products/services/offers that specify otherwise in their commercial terms and conditions.

Spanish Large Family certificates issued by the Generalitat de Catalunya for single-parent families will only be accepted as such on Rodalíes (commuter) trains, which are managed by the Generalitat de Catalunya that sets their commercial conditions.

Tickets may be purchased at points of sale at ticket offices at Stations, www.renfe.com, Travel Agencies in person, Telephone Sales Renfe Contigo 91 232 03 20, Renfe app and Ticket and Multiproduct Self-service Machines.

Changes and cancellations may be made if the applicable fares for the purchased ticket allow them.

Remember...

Passengers need to show the ticket alongside all valid documents proving they are eligible for the applied discounts and the Spanish Large Family certificate, and keep them until the end of the journey. In addition, they should have their identity document with them.

Cercanías Discount for Children

Children under six not on a group ticket may travel free of charge, as long as they do not occupy a seat and are accompanied by an adult (with a maximum of two children per adult).

Cercanías Discounts for Groups

• Groups must comprise 10 or more people.
• All members of the group must travel on the same train and on the same date
• All passengers must have the same departure and arrival points.
• Children under 12: 50% discount.
• Adults aged 12 and over:
  • Single journey: 30% discount.
  • Return journeys: 40% discount.
• By selecting the Group Fare, every member of the group will pay the same price regardless of their ages.
  

Tarjeta +Renfe&Tú card: Asturias (Cercanías)

The +RenfeTú Contactless Card for the Asturias Cercanías Hub helps reduce waiting times to access or exit platforms by providing greater validation speed.

Similar to a credit card without the magnetic strip, this card contains a special chip and works by simply bringing the ticket within ten centimetres of the card reader at the boarding controls to open the doors.

There are two card types: Personal and Non-personal.

Both can be reused and refilled. They let passengers check all the stored information and the tickets never expire as a medium.

Ticket offices and self-service machines are equipped to top-up the cards. Journeys should be validated before they begin at boarding controls, ticket validating machines, or even onboard.

Personal Card

Personal cards bear cardholder details and their photo. They are designed so cardholders can add individual tickets:

• Monthly pass and limited monthly pass.
• Discounted tickets: Tarjeta Dorada card, Spanish Large Family, etc.

They can also be used for other products such as Bonotren, one-way tickets and return tickets.

Two tickets cannot be loaded simultaneously, other than two equal multi-travel titles with the same origin-destination.

In order to purchase the personalised card you must fill out the application form, which will be obtained either at the points of sale or through the Renfe website and delivered to Cercanías stations with staff, along with the following documents:

• Photocopy of a valid ID document (DNI/NIE or passport).
• Current photograph.
• Documentation proving eligibility for any discounts.

The card costs €2.

Non-personal card

It is used to support tickets that do not require personal identification: one-way, return and bonotren.

These tickets can be purchased at ticket offices, self-service machines or onboard a train.

The price is €0.50.

Exceptional cases: Topping up Non-Personal Cards.

For passengers who are eligible for a sporadic visit without the time of application of the Personalised contactless card and duly accredited to the ticket office staff, they may charge on the non-personalised card any of the following tickets: one-way, return or bonotren. Card valid for a maximum of seven days following purchase.

More information: at hub stations, en-route intervention personnel and by phone at 985 981 441.

Tarjeta +Renfe&Tú card: Asturias (Feve)

The +RenfeTú Contactless Card for the Asturias Feve Cercanías Hub helps reduce waiting times to access or exit platforms by providing greater validation speed.

Similar to a credit card without the magnetic strip, this card contains a special chip and works by simply bringing the ticket within ten centimetres of the card reader at the boarding controls to open the doors.

There are two card types: Personal and Non-personal.

Both can be reused and refilled. They let passengers check all the stored information and the tickets never expire as a medium.

Ticket offices and self-service machines are equipped to top-up the cards. Journeys should be validated before they begin at boarding controls, ticket validating machines, or even onboard.

Personal Card

Personal cards bear cardholder details and their photo. Suitable for loading all ticket types possible at the Asturias Feve Cercanías hub. The discounts, duly accredited, will be recorded on the personalised TSC Renfe&Tú card at the time of application, or when purchasing a ticket at the ticket office, and will be applied directly to the purchase of the ticket charged (Tarjeta Dorada, Military, Guardia Civil, National Police, Spanish large family, etc.).

Two tickets cannot be loaded simultaneously, other than two equal multi-travel titles with the same origin-destination.

In order to purchase the personalised card you must fill out the application form, which will be obtained either at the points of sale or through the Renfe website and delivered to Renfe Feve Cercanías stations with staff, along with the following documents:

• Photocopy of a valid ID document (DNI/NIE or passport).
• Current photograph.
• Documentation proving eligibility for any discounts.

The card costs €2.

Non-personal card

Suitable for loading and reloading any non-personalised ticket (One-Way Ticket, Return, Bonotren and Combined LD/MD Cercanías).

These tickets can be purchased at ticket offices, self-service machines or onboard a train.

The price is €0.50.

Exceptional cases: Topping up Non-Personal Cards

For passengers who are eligible for a sporadic visit without the time of application of the Personalised contactless card and duly accredited to the ticket office staff, they may charge on the non-personalised card any of the following tickets: one-way, return or bonotren. Card valid for a maximum of seven days following purchase.

More information: at hub stations, en-route intervention personnel and by phone at 984 111 133.

Tarjeta +Renfe&Tú card: Bilbao (Cercanías)

The +Renfe&Tú contactless card for the Bilbao Cercanías Hub helps reduce waiting times to access or exit platforms by providing greater validation speed. Similar to a credit card without the magnetic strip, this card contains a special chip and works by simply bringing the ticket within ten centimetres of the card reader at the boarding controls to open the doors.

There are two card types: Personal and Non-personal.

Both can be reused and refilled. They let passengers check all the stored information and the tickets never expire as a medium.

Ticket offices and self-service machines are equipped to top-up the cards. Journeys should be validated before they begin at boarding controls or ticket validating machines.

Personal Card

Personal cards bear cardholder details and their photo. They are designed so cardholders can add individual tickets:

• Monthly pass and unlimited monthly pass.
• Discounted tickets: Tarjeta Dorada card, Spanish Large Family, etc.

They can also be used for other products such as one-way tickets and return tickets.

Two tickets cannot be loaded simultaneously, other than two equal multi-travel titles with the same origin-destination.

It can be purchased in person at the Customer Service Office of Bilbao Abando – Indalecio Prieto station. The Metric Gauge card can also be requested.

Documents to provide:

• Photocopy of a valid ID document (DNI/NIE or passport).
• Documentation proving eligibility for any discounts.

The card costs €2.

When purchased for the first time, the traveller will receive two free trips to use within 30 days.

Non-personal Card

It is used to support tickets that do not require personal identification: one-way, return and bonotren.

These tickets can be purchased at ticket offices, self-service machines or onboard a train.

The price is €0.50.

Exceptional cases: Topping up Non-Personal Cards

For passengers who are eligible for a sporadic visit without the time of application of the Personalised contactless card and duly accredited to the ticket office staff, they may charge on the non-personalised card any of the following tickets: one-way, return or bonotren. Card valid for a maximum of seven days following purchase.

More information: at hub stations, en-route intervention personnel and by phone at 944 879 492.

Tarjeta +Renfe&Tú card: Bilbao (Feve)

The +Renfe&Tú contactless card for the Bilbao Feve Cercanías Hub helps reduce waiting times to access or exit platforms by providing greater validation speed.

Similar to a credit card without the magnetic strip, this card contains a special chip and works by simply bringing the ticket within ten centimetres of the card reader at the boarding controls to open the doors.

There are two card types: Personal and Non-personal.

Both can be reused and refilled. They let passengers check all the stored information and the tickets never expire as a medium.

Ticket offices and self-service machines are equipped to top-up the cards. Journeys should be validated before they begin at boarding controls, ticket validating machines, or even onboard.

Personal Card

Personal cards bear cardholder details and their photo. Suitable for loading all ticket types possible at the Asturias Feve Cercanías hub. The discounts, duly accredited, will be recorded on the personalised TSC Renfe&Tú card at the time of application, or when purchasing a ticket at the ticket office, and will be applied directly to the purchase of the ticket charged (Tarjeta Dorada, Military, Guardia Civil, National Police, Spanish large family, etc.).

Two tickets cannot be loaded simultaneously, other than two equal multi-travel titles with the same origin-destination.

In order to purchase the personalised card you must fill out the application form, which will be obtained either at the points of sale or through the Renfe website and delivered to Renfe Feve Cercanías stations with staff, along with the following documents:

• Photocopy of a valid ID document (DNI/NIE or passport).
• Current photograph.
• Documentation proving eligibility for any discounts.

The card costs €2.

Non-personal card

Suitable for loading and reloading any non-personalised ticket (One-Way Ticket, Return, Bonotren and Combined LD/MD Cercanías).

These tickets can be purchased at ticket offices, self-service machines or onboard a train.

The price is €0.50.

Exceptional cases: Topping up Non-Personal Cards

For passengers who are eligible for a sporadic visit without the time of application of the Personalised contactless card and duly accredited to the ticket office staff, they may charge on the non-personalised card any of the following tickets: one-way, return or bonotren. Card valid for a maximum of seven days following purchase.

More information: at hub stations, en-route intervention personnel and by phone at 944 879 222.

Tarjeta +Renfe&Tú card: Cadiz

The +Renfe&Tú contactless card for the Cádiz Cercanías Hub helps reduce waiting times to access or exit platforms by providing greater validation speed.

Similar to a credit card without the magnetic strip, this card contains a special chip and works by simply bringing the ticket within ten centimetres of the card reader at the boarding controls to open the doors.

There are two card types: Personal and Non-personal.

Both can be reused and refilled. They let passengers check all the stored information and the tickets never expire as a medium.

Ticket offices and self-service machines are equipped to top-up the cards. Journeys should be validated before they begin at boarding controls, ticket validating machines, or even onboard.

Personal Card

Personal cards bear cardholder details and their photo. They are designed so cardholders can add individual tickets:

• Monthly pass and unlimited monthly pass.
• Discounted tickets: Tarjeta Dorada card, Spanish Large Family, etc.

They can also be used for other products such as Bonotren, one-way tickets and return tickets.

Two tickets cannot be loaded simultaneously, other than two equal multi-travel titles with the same origin-destination.

In order to purchase the personalised card you must fill out the application form, which will be obtained either at the points of sale or through the Renfe website and delivered to Cercanías stations with staff, along with the following documents:

• Photocopy of a valid ID document (DNI/NIE or passport).
• Current photograph.
• Documentation proving eligibility for any discounts.

The card costs €2.

Non-personal Card

It is used to support tickets that do not require personal identification: one-way, return and bonotren.

These tickets can be purchased at ticket offices, self-service machines or onboard a train.

The price is €0.50.

Exceptional cases: Topping up Non-Personal Cards

For passengers who are eligible for a sporadic visit without the time of application of the Personalised contactless card and duly accredited to the ticket office staff, they may charge on the non-personalised card any of the following tickets: one-way, return or bonotren. Card valid for a maximum of seven days following purchase. Discount on Cercanías self-service machines does not apply.

More information: at hub stations, en-route intervention personnel and by phone at 856 170 290.

Tarjeta +Renfe&Tú card: Cantabria (Feve)

The +RenfeTú Contactless Card for the Murcia - Cantabria Feve Cercanías Hub helps reduce waiting times to access or exit platforms by providing greater validation speed.

Similar to a credit card without the magnetic strip, this card contains a special chip and works by simply bringing the ticket within ten centimetres of the card reader at the boarding controls to open the doors.

There are two card types: Personal and Non-personal.

Both can be reused and refilled. They let passengers check all the stored information and the tickets never expire as a medium.

Ticket offices and self-service machines are equipped to top-up the cards. Journeys should be validated before they begin at boarding controls, ticket validating machines, or even onboard.

Personal Card

Personal cards bear cardholder details and their photo. Suitable for loading all ticket types possible at the Asturias Feve Cercanías hub. The discounts, duly accredited, will be recorded on the personalised TSC Renfe&Tú card at the time of application, or when purchasing a ticket at the ticket office, and will be applied directly to the purchase of the ticket charged (Tarjeta Dorada, Military, Guardia Civil, National Police, Spanish large family, etc.).

Two tickets cannot be loaded simultaneously, other than two equal multi-travel titles with the same origin-destination.

In order to purchase the personalised card you must fill out the application form, which will be obtained either at the points of sale or through the Renfe website and delivered to Renfe Feve Cercanías stations with staff, along with the following documents:

• Photocopy of a valid ID document (DNI/NIE or passport).
• Current photograph.
• Documentation proving eligibility for any discounts.

The card costs €2.

Non-personal card

Suitable for loading and reloading any non-personalised ticket (One-Way Ticket, Return, Bonotren and Combined LD/MD Cercanías).

These tickets can be purchased at ticket offices, self-service machines or onboard a train.

The price is €0.50.

Exceptional cases: Topping up Non-Personal Cards

For passengers who are eligible for a sporadic visit without the time of application of the Personalised contactless card and duly accredited to the ticket office staff, they may charge on the non-personalised card any of the following tickets: one-way, return or bonotren. Card valid for a maximum of seven days following purchase.

Telephones:
Information/Customer service: 942 209 566 -- 942 209 524.

Tarjeta +Renfe&Tú card: Madrid

You need a +Renfe&Tú contactless card to travel on Cercanías trains, since no magnetic strip tickets are issued on these trains.

There are two types of contactless card:

Personal Card

You can use this plastic card to load all Cercanías tickets and passes. To request it, please go to the station's ticket offices or complete the form at the following link:

You should go to a ticket office or self-service machine to load a ticket.

Documents to provide:

• Photocopy of a valid ID document (DNI/NIE or passport).
• Current photograph.
• Documentation proving eligibility for any discounts.

The cost is 2 euros.

Non-personal Card

You can purchase it at Cercanías ticket offices and from self-service machines. Supports loading and reloading One-way, Return and Bonotren tickets.

The cost is €0.50.

All trips must be validated at the boarding control points or ticket validating machines.

"Combined Cercanías" Ticket

The magnetic ticket will only continue to exist for the "Combined Cercanías" ticket included in the tickets of travellers of Renfe's Ave and Larga Distancia (Long Distance) services.

Tarjeta +Renfe&Tú card: Malaga

The +Renfe&Tú contactless card for the Málaga Cercanías Hub helps reduce waiting times to access or exit platforms by providing greater validation speed.

Similar to a credit card without the magnetic strip, this card contains a special chip and works by simply bringing the ticket within ten centimetres of the card reader at the boarding controls to open the doors.

There are two card types: Personal and Non-personal.

Both can be reused and refilled. They let passengers check all the stored information and the tickets never expire as a medium.

Ticket offices and self-service machines are equipped to top-up the cards. Journeys should be validated before they begin at boarding controls, ticket validating machines, or even onboard.

Personal Card

Personal cards bear cardholder details and their photo. They are designed so cardholders can add individual tickets:

• Monthly pass and limited monthly pass.
• Discounted tickets: Tarjeta Dorada card, Spanish Large Family, etc.

They can also be used for other products such as Bonotren, one-way tickets and return tickets.

Two tickets cannot be loaded simultaneously, other than two equal multi-travel titles with the same origin-destination.

In order to purchase the personalised card you must fill out the application form, which will be obtained either at the points of sale or through the Renfe website and delivered to Cercanías stations with staff, along with the following documents:

• Photocopy of a valid ID document (DNI/NIE or passport).
• Current photograph.
• Documentation proving eligibility for any discounts.

The card costs €2.

Non-personal Card

It is used to support tickets that do not require personal identification: one-way, return and bonotren.

These tickets can be purchased at ticket offices, self-service machines or onboard a train.

The price is €0.50.

The Non-personalised plastic card will no longer be issued, replacing it with a new cardboard card. Customers who have the Non-personalised plastic card can continue to use it and top it up as usual.

Exceptional cases. Topping up Non-Personal Cards

For passengers who are eligible for a sporadic visit without the time of application of the Personalised contactless card and duly accredited to the ticket office staff, they may charge on the non-personalised card any of the following tickets: one-way, return or bonotren. Card valid for a maximum of seven days following purchase.

More information: at hub stations, en-route intervention personnel and by phone at 952 128 079.

Tarjeta +Renfe&Tú card: Murcia/Alicante

The +RenfeTú Contactless Card for the Murcia - Alicante Cercanías Hub helps reduce waiting times to access or exit platforms by providing greater validation speed.

Similar to a credit card without the magnetic strip, this card contains a special chip and works by simply bringing the ticket within ten centimetres of the card reader at the boarding controls to open the doors.

There are two card types: Personal and Non-personal.

Both can be reused and refilled. They let passengers check all the stored information and the tickets never expire as a medium.

Ticket offices and self-service machines are equipped to top-up the cards. Journeys should be validated before they begin at boarding controls, ticket validating machines, or even onboard.

Personal Card

Personal cards bear cardholder details and their photo. They are designed so cardholders can add individual tickets:

• Monthly pass and limited monthly pass.
• Discounted tickets: Tarjeta Dorada card, Spanish Large Family, etc.

They can also be used for other products such as Bonotren, one-way tickets and return tickets.

Two tickets cannot be loaded simultaneously, other than two equal multi-travel titles with the same origin-destination.

In order to purchase the personalised card you must fill out the application form, which will be obtained either at the points of sale or through the Renfe website and delivered to Cercanías stations with staff, along with the following documents:

• Photocopy of a valid ID document (DNI/NIE or passport).
• Current photograph.
• Documentation proving eligibility for any discounts.

Free for the first 1,000 requests.

For all other requests, the cost of the card will be €2.

Non-personal Card

It is used to support tickets that do not require personal identification: one-way, return and bonotren.

These tickets can be purchased at ticket offices, self-service machines or onboard a train.

Free from 04/11/19 to 30/11/19.

From this date, the cost of the card will be €0.50.

Exceptional cases: Topping up Non-Personal Cards

For travellers entitled to a discount on a sporadic visit without TSC application time

Personalised and duly accredited by ticket office staff, they can charge any of the following tickets titles on the non-personalised card: one-way, return or Bonotren. Card valid for a maximum of seven days following purchase.

More information: at hub stations, en-route intervention personnel and by phone at 912 320 320.

Tarjeta +Renfe&Tú card: San Sebastian

The +RenfeTú Contactless Card for the San Sebastián Cercanías Hub helps reduce waiting times to access or exit platforms by providing greater validation speed.

Similar to a credit card without the magnetic strip, this card contains a special chip and works by simply bringing the ticket within ten centimetres of the card reader at the boarding controls to open the doors.

There are two card types: Personal and Non-personal.

Both can be reused and refilled. They let passengers check all the stored information and the tickets never expire as a medium.

Ticket offices and self-service machines are equipped to top-up the cards. Journeys should be validated before they begin at boarding controls, ticket validating machines.

Personal Card

Personal cards bear cardholder details and their photo. They are designed so cardholders can add individual tickets:

• Monthly pass and limited monthly pass.
• Discounted tickets: Tarjeta Dorada card, Spanish Large Family, etc.

They can also be used for other products such as Bonotren, one-way tickets and return tickets.

Two tickets cannot be loaded simultaneously, other than two equal multi-travel titles with the same origin-destination.

It can be purchased in person at the Cercanías ticket offices located in the stations of Donostia – San Sebastian or Irun, together with the following documents:

• Photocopy of a valid ID document (DNI/NIE or passport).
• Documentation proving eligibility for any discounts.

The card costs €2.

When purchased for the first time, the traveller will receive two free trips to use within 30 days.

Non-personal Card

It is used to support tickets that do not require personal identification: one-way and return.

These tickets can be purchased at ticket offices, self-service machines or onboard a train.

The price is €0.50.

Exceptional cases: Topping up Non-Personal Cards

For passengers who are eligible for a sporadic visit without the time of application of the Personalised contactless card and duly accredited to the ticket office staff, they may charge on the non-personalised card any of the following tickets: one-way, return or bonotren. Card valid for a maximum of seven days following purchase.

More information: at city centre stations, en-route intervention personnel.

Tarjeta +Renfe&Tú card: Santander

The +Renfe&Tú contactless card for the Santander Cercanías Hub helps reduce waiting times to access or exit platforms by providing greater validation speed.

Similar to a credit card without the magnetic strip, this card contains a special chip and works by simply bringing the ticket within ten centimetres of the card reader at the boarding controls to open the doors.

There are two card types: Personal and Non-personal.

Both can be reused and refilled. They let passengers check all the stored information and the tickets never expire as a medium.

Ticket offices and self-service machines are equipped to top-up the cards. Journeys should be validated before they begin at boarding controls, ticket validating machines, or even onboard.

Personal Card

Personal cards bear cardholder details and their photo. They are designed so cardholders can add individual tickets:

• Monthly pass and limited monthly pass.
• Discounted tickets: Tarjeta Dorada card, Spanish Large Family, etc.

They can also be used for other products such as Bonotren, one-way tickets and return tickets.

Two tickets cannot be loaded simultaneously, other than two equal multi-travel titles with the same origin-destination.

In order to purchase the personalised card you must fill out the application form, which will be obtained either at the points of sale or through the Renfe website and delivered to Cercanías stations with staff, along with the following documents:

• Photocopy of a valid ID document (DNI/NIE or passport).
• Current photograph.
• Documentation proving eligibility for any discounts.

The card costs €2.

Non-personal Card

It is used to support tickets that do not require personal identification: one-way, return and bonotren.

These tickets can be purchased at ticket offices, self-service machines or onboard a train.

The price is €0.50.

Exceptional cases: Topping up Non-Personal Cards

For passengers who are eligible for a sporadic visit without the time of application of the Personalised contactless card and duly accredited to the ticket office staff, they may charge on the non-personalised card any of the following tickets: one-way, return or bonotren. Card valid for a maximum of seven days following purchase.

More information: at hub stations, en-route intervention personnel and by phone at 942 018 213.

Tarjeta +Renfe&Tú card: Seville

The +RenfeTú Contactless Card for the Seville Cercanías Hub will be valid from 16/09/19, helping reduce waiting times to access or exit platforms by providing greater validation speed.

Similar to a credit card without the magnetic strip, this card contains a special chip and works by simply bringing the ticket within ten centimetres of the card reader at the boarding controls to open the doors.

There are two card types: Personal and Non-personal.

Both can be reused and refilled. They let passengers check all the stored information and the tickets never expire as a medium.

Ticket offices and self-service machines are equipped to top-up the cards. Journeys should be validated before they begin at boarding controls, ticket validating machines, or even onboard.

Personal Card

Personal cards bear cardholder details and their photo. They are designed so cardholders can add individual tickets:

• Monthly pass and limited monthly pass.
• Discounted tickets: Tarjeta Dorada card, Spanish Large Family, etc.

They can also be used for other products such as Bonotren, one-way tickets and return tickets.

Two tickets cannot be loaded simultaneously, other than two equal multi-travel titles with the same origin-destination.

In order to purchase the personalised card you must fill out the application form, which will be obtained either at the points of sale or through the Renfe website and delivered to Cercanías stations with staff, along with the following documents:

• Photocopy of a valid ID document (DNI/NIE or passport).
• Current photograph.
• Documentation proving eligibility for any discounts.

The card costs €2.

Non-personal Card

It is used to support tickets that do not require personal identification: one-way and return.

These tickets can be purchased at ticket offices, self-service machines or onboard a train.

The price is €0.50.

Exceptional cases: Topping up Non-Personal Cards

For passengers who are eligible for a sporadic visit without the time of application of the Personalised contactless card and duly accredited to the ticket office staff, they may charge on the non-personalised card any of the following tickets: one-way, return or bonotren. Card valid for a maximum of seven days following purchase.

More information: at hub stations, en-route intervention personnel and by phone at 912 320 320.

Tarjeta +Renfe&Tú card: Valencia

You need a +Renfe&Tú contactless card to travel on Cercanías trains, since no magnetic strip tickets are issued on these trains.

There are two types of contactless card:

Personal Card

You can use this plastic card to load all Cercanías tickets and passes. To request it, please go to the station's ticket offices or complete the form at the following link:

You should go to a ticket office or self-service machine to load a ticket.

It can be purchased in person at the Cercanías ticket offices in Valencia Nord stations, together with the following documents:

• Photocopy of a valid ID document (DNI/NIE or passport).
• Current photograph.
• Documentation proving eligibility for any discounts.

The cost is 2 euros.

Non-personal Card

You can purchase it at Cercanías ticket offices and from self-service machines. Supports loading and reloading One-way, Return and Bonotren tickets.

The price is €0.50.

All trips must be validated at the boarding control points or ticket validating machines.

"Combinado Cercanías (Combined Cercanías)" ticket

The magnetic ticket will only continue to exist for the "Combined Cercanías" ticket included in the tickets of travellers of Renfe's Ave and Larga Distancia (Long Distance) services.

Tarjeta +Renfe&Tú card: Zaragoza

The +Renfe&Tú contactless card for the Zaragoza Cercanías Hub helps reduce waiting times to access or exit platforms by providing greater validation speed.

Similar to a credit card without the magnetic strip, this card contains a special chip and works by simply bringing the ticket within ten centimetres of the card reader at the boarding controls to open the doors.

There are two card types: Personal and Non-personal.

Both can be reused and refilled. They let passengers check all the stored information and the tickets never expire as a medium.

Ticket offices and self-service machines are equipped to top-up the cards. Journeys should be validated before they begin at boarding controls, ticket validating machines, or even onboard.

Personal Card

Personal cards bear cardholder details and their photo. They are designed so cardholders can add individual tickets:

• Monthly pass and limited monthly pass.
• Discounted tickets: Tarjeta Dorada card, Spanish Large Family, etc.

They can also be used for other products such as Bonotren, one-way tickets and return tickets.

Two tickets cannot be loaded simultaneously, other than two equal multi-travel titles with the same origin-destination.

In order to purchase the personalised card you must fill out the application form, which will be obtained either at the points of sale or through the Renfe website and delivered to Cercanías stations with staff, along with the following documents:

• Photocopy of a valid ID document (DNI/NIE or passport).
• Current photograph.
• Documentation proving eligibility for any discounts.

The card costs €2.

Non-personal Card

It is used to support tickets that do not require personal identification: one-way, return and bonotren.

These tickets can be purchased at ticket offices, self-service machines or onboard a train.

The price is €0.50.

Exceptional cases: Topping up Non-Personal Cards.

For passengers who are eligible for a sporadic visit without the time of application of the Personalised contactless card and duly accredited to the ticket office staff, they may charge on the non-personalised card any of the following tickets: one-way, return or bonotren. Card valid for a maximum of seven days following purchase.

More information: at hub stations, en-route intervention personnel and by phone at 976 764 648.